baner pune maharashtra computer operator Jobs – 100 Open Jobs Today

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Assistant Manager- Guest Services- Front Office

IBIS -
Pune, Maharashtra

Quick apply

Job details

Full-time
3 days ago

Qualifications

Analysis skills
Team management
Communication skills
Time management

Full job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Oversee day-to-day front desk operations, including guest check-ins and check-outs, loyalty program enrollment, and comprehensive reporting
Supervise and manage the front office team during assigned shifts, fostering a culture of excellence and accountability
Lead effective onboarding and training initiatives to develop team members' skills and competencies
Deliver outstanding guest service experiences with a focus on building loyalty and exceeding expectations
Handle guest inquiries and concerns with empathy and professionalism, resolving issues efficiently and transparently
Manage emergency situations and security concerns in accordance with hotel procedures and protocols
Monitor front office performance metrics and provide actionable feedback to team members
Collaborate with other departments to ensure seamless hotel operations and guest satisfaction
Maintain accurate records, reports, and documentation related to front office activities
Support the Front Office Manager in implementing operational improvements and strategic initiatives

Qualifications

Proven experience of 4 years in similar role in Front Office operations
Advanced proficiency with Opera Cloud and other front office management systems
Strong knowledge of front office procedures, protocols, and best practices
Demonstrated ability to supervise, train, and motivate team members effectively
Excellent communication and interpersonal skills with the ability to engage multiple stakeholders
Proven problem-solving and conflict resolution capabilities
Strong organizational and time management skills with meticulous attention to detail
Ability to act independently and make decisive decisions regarding team and guest safety and well-being
Customer-focused mindset with a commitment to delivering exceptional service
Resilience and adaptability to thrive in a fast-paced, dynamic environment
Flexibility to work varied shifts, including mornings, evenings, nights, weekends, and holiday periods
Leadership qualities with a collaborative and inclusive approach to team management
Analytical skills to interpret data and drive performance improvements

Quick apply

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