delhi it infrastructure manager Jobs – 108 Open Jobs Today

service desk
Tata Consultancy Services —Delhi
- Microsoft Excel
- Microsoft Office
- Administrative experience
Senior Software Engineer, Security Engineering - India
JumpCloud —Delhi
- Full-time
- Remote
- English
- AWS
- Machine learning
Quick apply
React Native Developer (Wallet team) - 100% remote
Tether Operations Limited —Delhi, Delhi
- Email
- Remote
- English
- Java
- C++
Launchpad Fellowship
Atlys —Delhi, Delhi
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
Senior Software Engineer - Backend - Remote
Jitterbit —Delhi, Delhi
- Full-time
- Remote
- Java
- AWS
- Analysis skills
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Senior Frontend Developer
Kuoni Tumlare —Delhi, Delhi
- Full-time
- Java
- Master's degree
- JavaScript
- Health insurance
- Paid time off
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service desk

Tata Consultancy Services -
Delhi

Apply Now

Job details

Qualifications

Microsoft Excel
Microsoft Office
Administrative experience
Analysis skills
Bachelor's degree
Human resources
Customer support
BA
Communication skills
Help desk

Full job description

desired Competencies (Technical/Behavioral Competency)

Must-Have

1-2 years of experience as a Help Desk Analyst or other customer support role

Problem solving skills are associated with an HR Administrative environment.

The HR helpdesk administrator will be the first point of contact for users of the new SuccessFactors HR system, working as a conduit between employees, managers, Local HR and HR systems teams to ensure that enquiries are managed effectively.

Good-to-Have

Good understanding of HR systems and processes

Good Strong written and verbal communication skills.

Responsibility of / Expectations from the Role

This role will provide critical support to a newly implemented system.

It will provide critical support, both to system users (employees and managers) and to support teams (Local HR and HR Systems teams)

As a new service function, it will test and improve HR Service Centre processes and will be accountable for excellent customer service responsibilities

Provide 1st level support to the British Council staff via email, voice, Success factor tool & a mobile application.

24*7 operations

Resolve or assign HR administration issues raised by the British Council internal staff.

Support in creating/ amending various contracts such as Joining, Internal Job Postings, international mobility.

Support in creating/ amending positions on the portal.

Support in generating country level reports on various HR metrices.

Proactively identify and escalate priority issues to the contacts as per the escalation matrix.

Follow up with the concerned department/ customers across the globe (110+ countries) to ensure the customer query has been resolved via email or phone within the agreed service levels.

Call back customers to update them about the status of their queries.

Update required tools (CRM, excel sheets etc.) to record every customer interaction promptly.

Develop and maintain positive relations with the British Council staff and HR teams.

Support the team in delivering pre recruitment arrangements (includes sorting and shortlisting of applications) to the regional teams/ countries.

Learn and support Pre Appointment screening of staff globally.

Other Skills:

MS Office & Excel Skills

Customer centricity

Strong Team Player

Excellent written and verbal communication skills

Strong analytical skills ;

Result orientation

Type

Details of The Role (For Candidate Briefing)

Reporting To Which Role

TCS Tower Lead

Size of the Team, if any Reporting to this Role

Location

Delhi

Job Function

IT INFRASTRUCTURE SERVICES

Role

Executive

Job Id

401667

Desired Skills

IT IS_Service Desk

Desired Candidate Profile

Qualifications : BACHELOR OF ARTS

Apply Now

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it infrastructure manager jobs in delhi

service desk

Senior Software Engineer, Security Engineering - India

React Native Developer (Wallet team) - 100% remote

Launchpad Fellowship

Senior Software Engineer - Backend - Remote

Senior Frontend Developer

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