Job Title: Regional Manager – Partner Channel & Retail
Function: Commercial
Reports To: Head – Retail & Partner Business
Location: Regional Office – South (Bangalore)
Travel Required: 25% 50% 75%
About DHL Blue Dart Express India
At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.
We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.
If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong.
Position Overview
The Regional Manager – Partner Channel & Retail will be responsible for implementing Blue Dart’s retail and partner business strategy in the assigned region, ensuring network expansion, revenue growth, and consistent brand experience. This role will directly manage regional retail and partner performance, develop new channel opportunities, and work closely with cross-functional teams to drive sustainable growth.
Job Purpose
To lead and grow the retail and partner business within the assigned region, ensuring alignment with national strategy, delivering financial targets, enhancing customer access, and strengthening Blue Dart’s presence in both existing and new markets.
Key Roles & Responsibilities
Regional Strategy Execution & Expansion
-
Execute the national retail and partner channel strategy at the regional level, tailoring initiatives to local market needs.
-
Identify high-potential locations for new outlets and partner tie-ups, ensuring optimal network coverage in Tier 1, Tier 2, and Tier 3 cities.
Revenue & Profitability
-
Achieve and exceed assigned revenue, volume, and profitability targets for the region.
-
Implement region-specific pricing, incentive, and promotional programs to drive performance.
Partner & Retail Outlet Management
-
Recruit, onboard, and nurture strategic partner relationships, ensuring compliance with contractual and operational standards.
-
Monitor outlet performance, address underperforming locations, and implement improvement plans.
Customer Experience & Brand Compliance
-
Ensure all regional outlets and partners consistently deliver high-quality service in line with Blue Dart’s brand promise.
-
Oversee visual merchandising, service delivery, and customer engagement standards at all locations.
Cross-Functional Collaboration
-
Work with marketing, operations, and product teams to launch regional campaigns, new service offerings, and technology initiatives.
-
Coordinate with the finance and legal teams on partner agreements and payment structures.
Team Leadership
-
Lead and mentor the regional retail & partner sales team, ensuring skill development, motivation, and goal alignment.
Qualifications & Experience
Education:
-
Graduate degree in Business, Sales, Marketing, or related field.
-
MBA or postgraduate qualification preferred.
Experience:
-
10–12 years of experience in retail, partner/channel management, or commercial leadership, preferably in logistics, courier, e-commerce, or FMCG.
-
Experience in managing geographically dispersed teams and delivering revenue growth at a regional level.
Skills & Capabilities
Technical Skills:
-
Strong understanding of retail formats, partner economics, and regional market dynamics.
-
Ability to manage sales pipelines, channel incentives, and outlet-level profitability.
Key Competencies:
-
Regional market insight and strategic execution ability.
-
Strong negotiation and stakeholder management skills.
-
Data-driven decision-making with attention to detail.
-
Excellent leadership, communication, and interpersonal skills.
Key Performance Indicators (KPIs)
Sr. No.
Key Result Areas
Key Performance Indicators (KPIs)
1
Regional Retail & Partner Network Growth
% increase in active outlets; number of new partners signed
2
Revenue & Margin Delivery
Achievement of revenue and profitability targets for the region
3
Service Quality & Customer Experience
Regional NPS and service quality scores
4
Partner Retention & Satisfaction
Partner retention rate; satisfaction score
5
Brand Compliance
% compliance to operational and brand standards
Why join DHL Blue Dart?
When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
Here’s what makes us stand out:
-
Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
-
Competitive pay and performance-linked rewards that truly recognize your impact.
-
Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
-
Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
-
A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
-
Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
-
The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.
