Technical Business Analyst
Role Summary
Softobiz Technologies is seeking an experienced Technical Business Analyst to drive requirements, governance, and project coordination for enterprise application initiatives delivered for our Australian client base. In this role, you will serve as the primary bridge between business stakeholders, vendors, and engineering teams — translating complex business needs into precise functional and technical specifications that delivery teams can act on. You will own project governance artefacts including RAID logs, status dashboards, and steering committee communications, ensuring full visibility and control throughout the project lifecycle. Your work will directly impact the successful delivery of ERP implementations, platform modernizations, and digital transformation programs across markets in Australia and India.
Key Responsibilities
Business Analysis
- Conduct requirement gathering workshops with business and technical stakeholders.
- Prepare and maintain BRDs, FRDs, User Stories, Process Flows, Use Cases, Acceptance Criteria, and Functional Specifications.
- Translate business requirements into detailed functional and technical requirements for engineering teams.
- Work closely with Solution Architects, Developers, QA Teams, Vendors, and Business Stakeholders.
- Manage requirement traceability and scope control throughout the project lifecycle.
- Support UAT planning, execution, defect triage, and sign-off activities.
Project Management & Governance
- Own and manage project RAID Logs (Risks, Assumptions, Issues, Dependencies).
- Proactively identify, track, and mitigate project risks and blockers.
- Coordinate activities across multiple stakeholders, vendors, and internal teams.
- Prepare and present weekly status reports, project dashboards, and steering committee updates.
- Manage project schedules, milestones, action registers, and deliverables.
- Drive follow-ups and ensure closure of open actions and dependencies.
- Support project planning, estimation, resource coordination, and release management.
- Ensure adherence to project governance and delivery processes.
Stakeholder & Vendor Management
- Act as the primary coordination point between Sydney Markets stakeholders, vendors, and delivery teams.
- Facilitate workshops, meetings, steering committees, and project reviews.
- Prepare meeting minutes and track action items to closure.
- Support vendor evaluation, implementation planning, and project delivery governance where required.
Required Technical Skills
Domain
Skills & Technologies
Must / Preferred
Business Analysis
BRD, FRD, User Stories, Use Cases, Acceptance Criteria, Functional Specifications, Process Maps
Must
Project Management
RAID Logs, Project Plans, Milestones, Risk Management, Dependency Tracking, Status Reporting
Must
Delivery Methodologies
Agile, Scrum, Waterfall
Must
Tooling
Azure DevOps, Jira, Confluence, Microsoft Project, Visio
Must
Communication
Stakeholder Management, Workshop Facilitation, Steering Committee Presentations, Meeting Minutes
Must
ERP / Platform
Dynamics 365, Business Central, CRM, ERP Implementations, Digital Transformation
Preferred
Domain Knowledge
Property Management, Finance, Tenant Portal, Enterprise Platform Implementations
Preferred
Technical Concepts
APIs, Integrations, Cloud Platforms, Enterprise Architecture
Preferred
Program Delivery
Multi-stream Projects, External Vendor Management, Large-scale Transformation Programs
Preferred
Qualifications & Certifications
Education & Experience:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 6+ years of experience in Business Analysis and Project Management roles (8+ years preferred).
- Strong track record in enterprise application projects — ERP implementations, digital transformation, or platform modernization.
- Demonstrated experience managing RAID logs, project plans, stakeholder communications, risks, and dependencies.
- Experience working with Agile, Scrum, and Waterfall delivery methodologies.
- Experience working with external vendors and managing multi-stream delivery programs.
Preferred Certifications:
- CBAP (Certified Business Analysis Professional) or equivalent BA certification.
- PMP, PRINCE2, or equivalent project management certification.
- Microsoft Dynamics 365 Functional Consultant certification.
- PMI-ACP or SAFe Agile certification.
Soft Skills & Cultural Fit
- Ability to lead client-facing workshops and steering committee sessions with senior Australian enterprise stakeholders, including C-level audiences.
- Comfortable working independently across IST and AEST time zones with minimal supervision, managing ambiguity in complex, multi-vendor environments.
- Strong written and verbal communication for executive-level documentation, reports, and presentations.
- High ownership mindset — proactively drives actions to closure without needing to be followed up.
- Collaborative team player who can align diverse stakeholder groups and build consensus across business and technical functions.
What We Offer
- Direct exposure to large-scale enterprise digital transformation programs for tier-1 Australian clients.
- Collaborative work environment with access to experienced Solution Architects, Delivery Managers, and cross-functional engineering teams.
- Competitive compensation aligned to market standards, with performance-linked growth.
- Professional development support including certifications, training programs, and mentorship.
- Hybrid working model with flexibility across India (Mohali) and virtual engagement with Australian clients.
About Softobiz Technologies
Softobiz Technologies is a technology and product services company headquartered in India, operating Global Capability Centers (GCCs) for leading international clients across healthcare, fintech, and enterprise software. Our GCC model enables world-class talent in India to work directly within the product and engineering teams of our global partners, contributing meaningfully to product strategy, growth, and operations
Innovation begins with like-minded people aiming to transform the world together. At Softobiz, we invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. With a team of 400+ technology enthusiasts, we have been trusted by leading enterprises around the globe for over 18+ years.
At Softobiz, we foster a culture of equality, learning, collaboration, and creative freedom, empowering our employees to grow and excel in their careers. Our technical craftsmen are pioneers in the latest technologies like AI, machine learning, and product development.
Why Should You Join Softobiz?
- Work with technical craftsmen who are pioneers in the latest technologies.
- Access training sessions and skill-enhancement courses for personal and professional growth.
- Be rewarded for exceptional performance and celebrate success through engaging parties.
- Experience a culture that embraces diversity and creates an inclusive environment for all employees.
Softobiz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.
