Remote Reporting analyst Jobs – 148 Open Jobs Today

Technical Support Analyst
CSG —Remote
- Weekend availability
- Remote
- Oracle
- Computer Science
- English
Business System Analyst
AxisMaxlife —Remote
- Remote
- Software troubleshooting
- APIs
- Communication skills
Senior Transportation Analyst
Spreetail —Remote
- Email
- Remote
- Microsoft Excel
- English
- Windows
- Work from home
Quick apply
9d
Principal - Corporate Finance
Cimpress —Remote
- Remote
- English
- Finance
- Analysis skills
- Work from home
Quick apply
Oracle EBS Consultant
Euphoric Thought Technologies Pvt Ltd —Remote
- ₹1,50,000 - ₹2,00,000 a month
- Remote
- Oracle
- Computer Science
- Software troubleshooting
Quick apply
6d
Petrochemicals Analyst, South Asia
Institute for Energy Economics and Finan —Remote
- Weekend availability
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Quality Assurance (QA)
Citta Solutions —Remote
- Up to ₹35,000 a month
- Full-time
- Remote
- Computer Science
- Customer service
- Microsoft Office
Commercial Operations Analyst
Norstella —Remote
- Full-time
- Remote
- Microsoft Excel
- Computer Science
- Sales
- Health insurance
Junior AI/ML Developer (WFH)
Outsource Bigdata —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
- Work from home
OBIEE/BI Publisher
Customertimes —Remote
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Remote
- SQL
Quick apply
12d
Staff Consultant, Business Analyst (Banking and Financial Service)
Nagarro —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
7d
Billing Systems Analyst II
CSG —Remote
- Email
- Remote
- Oracle
- Computer Science
- SQL
Risk & Insurance Analyst
Insight Software —Remote
- Full-time
- Remote
- Finance
- Analysis skills
- Bachelor's degree
Software Tester
Innovins —Remote
- Full-time
- Remote
- Computer Science
- SQL
- Analysis skills
- Flexible schedule
Freelance Technical Trainer – Data Analytics, Data Science & Generative AI
NextGen Institute Of Technology —Remote
- ₹5,991.43 - ₹25,000.00 a month
- Weekend availability
- Remote
- Microsoft Excel
- Computer Science
- Master's degree
- Flexible schedule
Quick apply
5d
Associate Principal Engineer, Delivery (Core banking)
Nagarro —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- Project management
Quick apply
6d
Senior Software Tester
Blue Ocean Systems Infotech Pvt. Ltd. —Remote
- ₹9,00,000 - ₹13,00,000 a year
- Full-time
- Remote
- Computer Science
- SQL
- Bachelor's degree
Quick apply
Fabric Data Engineer
Kasmoprav —Remote
- ₹400 - ₹700 an hour
- Remote
- Azure
- DevOps
- SQL
Quick apply
8d
Web Scraping Expert (Scrapy & Python) WFH
Outsource Bigdata —Remote
- ₹3,00,000 - ₹7,00,000 a year
- Full-time
- Remote
- Analysis skills
- AI
- Communication skills
- Work from home
Security Analyst (Cyber Defense Analyst)
AHEAD —Remote
- Full-time
- Remote
- Azure
- Computer Science
- Windows
- Health insurance
- Paid time off
15h

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Technical Support Analyst

CSG -
Remote

Apply Now

Job details

Full-time

Qualifications

BCS
CI/CD
Knowledge management
Oracle
Computer Science
Kubernetes
XML
English
Technical support
SOAP
SQL
Bachelor's degree
Continuous integration
Perl
REST
Computer networking
Computer Information Systems
Telecommunication
Linux
Application support
PL/SQL
Jenkins
Billing
Communication skills
Python

Full job description

We’re excited to learn more about you and how your experience can strengthen our team to provide Level 2 Support to customers - resolving technical issues / error messages encountered by customers in a live production environment.

We are looking for a Technical Support Analyst who will:

Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production environment.
Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
You must be aware about the end-to-end billing, rating and provisioning flow, good knowledge of network components integration and their respective functionalities.
It will be good if having the CSG Activation(IAT-Interactivate) product knowledge. Use provisioning and order management systems tools to initiate and track the service activation process.
Must be aware of bulk provisioning process.
Supports customers per the details contained in the customer maintenance and support contracts.
Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues.
Following up on support issues, which include liaising with both the customer as well as Level 4 (R&D) team.
Analyze and debug CSG product applications.
Ensures CSG Support Tool is always updated with the latest ticket details.
Delivers product installations according to internal procedures.
Assist direct line manager with reporting on KPIs and team progress.
Escalates opportunities and/or issues according to established procedures.
Performs Application Health Check.
Works on performance issues.
Works in different business times and on-call 24hs / 7 days Shift work, stand by support and working on weeknights/weekends/public holidays is required
Ad-hoc occasional travel to customer sites.

Is this opportunity right for you? We are looking for candidates who have:

A bachelor’s degree in computer science, Computer Information Systems or a related discipline.
2+ years of work experience in software industry and application support experience.
Sound knowledge on Billing and Rating.
Good knowledge of Telecommunication environment and customer services procedures.
Experience working with CSG products (Encompass(Singleview)/CSG Activation(IAT-Interactivate)) and having good knowledge.
Technical Requirements for Encompass(Singleview)/CSG Activation(IAT-Interactivate), Oracle databases & PL/SQL, Linux, Shell, Perl, Python, SOAP, REST, Tuxedo, XML
Subject matter expert in an area of operation support, billing system, provisioning, and other technical areas.
Customer facing skills to perform on-site support for customers who have purchased the services.
Experience in Incident/Problem/Change/Knowledge Management.
Experience in Automation Frameworks would be a plus.
Experience with CI/CD tools including Jenkins.
Experience working with Kubernetes would be a plus.
Experience working with monitoring tools as ELK, Grafana etc.
ITIL accreditation will be an advantage.
Works well within a team environment.
Able to communicate effectively to convey and clarify information.
Good written and verbal communication skills.
Able to communicate in English (Advanced) and one additional language is preferred.

Location(s):

India Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

Apply Now

Refine Your Search

reporting analyst jobs in remote

Technical Support Analyst

Business System Analyst

Senior Transportation Analyst

Principal - Corporate Finance

Oracle EBS Consultant

Petrochemicals Analyst, South Asia

Quality Assurance (QA)

Commercial Operations Analyst

Junior AI/ML Developer (WFH)

OBIEE/BI Publisher

Staff Consultant, Business Analyst (Banking and Financial Service)

Billing Systems Analyst II

Risk & Insurance Analyst

Software Tester

Freelance Technical Trainer – Data Analytics, Data Science & Generative AI

Associate Principal Engineer, Delivery (Core banking)

Senior Software Tester

Fabric Data Engineer

Web Scraping Expert (Scrapy & Python) WFH

Security Analyst (Cyber Defense Analyst)

I want to receive the latest job alerts for reporting analyst in remote

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