Assistant manager client servicing Jobs

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Quick apply
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Client Servicing Manager (Domestic Market: Digital Marketing+IT Services Only)

DigiLantern -
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
₹40,000 - ₹70,000 a month

Qualifications

Microsoft Excel
Management
Web development
Mobile applications
Microsoft Office
Application development
Digital marketing
Organizational skills
Agile
Account management
Communication skills

Full job description

About Us:

DigiLantern is a global leader in Digital solutions and technology services focused on helping our clients achieve digitization of business processes, data driven insights for better ROI and create amazing brand experiences in the digital space. We are a team of over 100 talented experts working on the latest technology stacks and providing solutions to a wide range of customers.

We are pioneer into:

Website Design and Development - Mobile Application Development - UI/UX Development - Digital Marketing - Digital Transformation

Designation: Client Account Manager
Location: Noida
Experience Required: 4 + years into Digital Marketing and IT Services ONLY( SEO, SMO, mobile app+ website development+CRM)
Mode: On-site: Noida: Sec-3
Shift: 10am-6:30pm
Workdays: 5.5(Alternative Saturdays are working)
Interview: 1st round virtual, Final round will be Face-Face in Office,please apply only if fine.

P.S

1st round of Interview will be virtual , Final round will be Face-Face in Office only,please apply only if fine, don't t request for virtual in final round..

Also, this role requires travelling at client's place as and when required, please apply only if comfortable with travelling part.

You may reach out to me directly over WhatsApp at 9821486056 , please make sure to share resume and details related to your profile like

Total years of relevant experience
Current in hand salary
Expected salary
Notice period
Reason for change.
What all digital marketing and IT services you have catered to:

Job Purpose

The Account Manager is responsible for the overall growth of the account and managing all stakeholders associated with the account internally as well as externally for Domestic Market.

Job Description

1. Client Relationship Management: Penetrating the given account & continue to engage

and spread awareness via regularly meeting the client with or without Superior and enhance the engagement further. Building and maintaining strong, long-lasting customer relationships

2. Market Research: Collect Intelligence on the clients, their market, competitors & industry 3. Account Management: Smooth & Timely Delivery of all requirements

(project/report/escalations/minutes/meeting) to clients and manages client Satisfaction.

4. Delivery Management: requirement gathering, summarizing, clarifying queries, timely

submission & follow up on closure

5. Track Contract signing, Agreement receipt & overdue collections etc.

6. Submit Periodic Report: Submit Weekly Reports & Dashboard: Overdue Payments and

Collection

7. Works alongside business leaders in closing sales by building rapport with existing

accounts; explaining product and service capabilities; overcoming objections; preparing contracts.

8. Contributes information to market strategy by monitoring competitive products and

reactions from contacts/leads in the prescribed account

9. Operating as the lead point of contact for any and all matters specific to assigned

account

10. Liaise with cross-functional internal teams (including Technology, SEO, Social Media,

Content Teams etc.) to improve the entire Account Management process.

11. This position may require occasional travel

12. Develop trusted advisor relationships with key accounts, customer stakeholders and

executive sponsors in the respective account

Experience Required

1. Proven relevant work experience as Account manager in Domestic

domain of at least 4+ years.

2. Should have in depth knowledge of IT Services or SAAS Product Delivery Account

Management and in Digital Marketing client management with thorough understanding of IT services like web development, mobile application development, digital marketing etc.

Skills and Abilities Sought

1. Knowledge MS Office (MS Excel in particular)

2. Understanding of Account performance metrics

3. Excellent communication and organizational skills

4. Business acumen with a problem-solving attitude

5. Presentation Skills Competencies

6. Integrity and sincerity

7. Accountability

8. Proactive: Takes initiative

9. Out of box thinker

10. Attention to detail

11. Building Partnerships

12. Building trust

13. Agile in nature and must have customer centric approach

Thanks & Regards
Pankhuri Agarwal
Assistant Manager-HR
[email protected]
9821486056
www.digilantern.com

Pay: ₹40,000.00 - ₹70,000.00 per month

Application Question(s):

Q. Are you currently in Delhi/NCR, if no please don't apply as it's WFO role.

how soon can you join us?

What is your current in hand salary?
What is your expected in hand salary?
. 1st round will be virtual over Zoom call,however Final round will be Face-Face in the Office,please apply if fine
Role is for someone who has managed web& tech related projects, if you are one please name few Digital marketing, tech projects which you've tackled.
. How many years of experience you are having into Client servicing, specifically for Domestic market.
ou would have to meet clients as well in person as per the requirement, please apply only if fine.

Work Location: In person

Quick apply

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