Job Description:
Job Description: Salesforce Commerce Cloud Tech Lead – SFCC & OMS
The purpose of this role is to lead the technical design, architecture, and implementation of Salesforce Commerce Cloud B2C / SFCC and Order Management System / OMS solutions. The role is responsible for creating scalable, secure, and high-performing commerce architecture while ensuring that all relevant options are explored across time, cost, quality, compliance, and business requirements.
The Salesforce Commerce Cloud Tech Lead will oversee the end-to-end delivery of ecommerce solutions for internal and external clients, guiding the solution through architecture reviews, development governance, integration design, implementation, testing, and production support. The role requires strong hands-on expertise in SFCC development, OMS integration, ecommerce architecture, API-led integrations, and team leadership.
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Lead the technical design, development, and implementation of Salesforce Commerce Cloud B2C / SFCC solutions.
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Architect scalable ecommerce solutions using SFRA, SiteGenesis, OCAPI, SCAPI, Business Manager, and custom cartridges.
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Lead and guide the implementation of Salesforce Order Management / OMS capabilities, including order capture, orchestration, fulfilment, returns, refunds, cancellations, and payment flows.
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Translate business requirements into technical designs, solution architectures, and implementation plans.
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Work closely with product owners, business analysts, architects, QA teams, DevOps teams, and client stakeholders to deliver high-quality commerce solutions.
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Design and implement integrations between SFCC and third-party systems such as OMS, ERP, CRM, payment gateways, tax engines, fraud management platforms, PIM, DAM, WMS, loyalty platforms, marketing platforms, and analytics platforms.
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Lead development teams in building reusable components, cartridges, services, jobs, hooks, controllers, pipelines, and APIs.
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Ensure adherence to Salesforce Commerce Cloud best practices, coding standards, security guidelines, and performance optimization standards.
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Review technical designs, code, and configuration to ensure quality, maintainability, scalability, and compliance.
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Troubleshoot complex SFCC, OMS, integration, performance, and production issues.
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Support ecommerce features such as product catalog, pricing, promotions, campaigns, checkout, payments, customer accounts, search, personalization, and order lifecycle management.
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Collaborate with solution architects to define integration patterns, data flows, security models, and deployment strategies.
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Mentor junior developers and senior engineers on SFCC development practices and ecommerce domain concepts.
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Participate in estimation, sprint planning, technical grooming, release planning, and delivery governance.
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Support CI/CD implementation, release management, deployment activities, and environment management for SFCC projects.
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Evaluate new Salesforce Commerce Cloud and OMS capabilities and contribute to technical roadmap planning.
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Ensure solutions comply with privacy, security, accessibility, and regional ecommerce requirements relevant to the Indian and global markets.
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Strong hands-on experience in Salesforce Commerce Cloud B2C / SFCC development.
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Experience as a Tech Lead / Lead Developer / Senior SFCC Developer in ecommerce implementation projects.
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Strong knowledge of SFRA architecture, controllers, models, decorators, middleware, templates, forms, hooks, jobs, and custom cartridges.
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Hands-on experience with JavaScript, ISML, HTML, CSS, jQuery, JSON, XML, and server-side scripting in SFCC.
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Strong experience with OCAPI, SCAPI, REST APIs, SOAP APIs, and integration frameworks.
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Experience integrating SFCC with Order Management Systems / OMS, including order creation, order status, fulfilment, cancellation, returns, and refunds.
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Good understanding of ecommerce business processes such as product catalogue management, pricing, promotions, inventory, checkout, payments, shipping, tax, customer management, and order lifecycle.
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Experience with Business Manager configuration, including sites, catalogues, price books, promotions, content slots, campaigns, search, jobs, services, and custom preferences.
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Strong understanding of SFCC service framework, custom jobs, system objects, custom objects, and data replication.
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Experience with payment gateway integrations, third-party APIs, and secure checkout implementation.
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Ability to troubleshoot complex issues related to SFCC, integrations, performance, caching, and production incidents.
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Good understanding of web security, data privacy, authentication, authorization, and secure coding practices.
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Experience with version control tools such as Git, Bitbucket, GitHub, or GitLab.
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Experience working in Agile / Scrum delivery models.
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Strong communication skills with the ability to interact with business stakeholders, technical teams, and client leadership.
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Ability to lead technical discussions, provide estimates, manage development quality, and mentor team members.
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Experience with Salesforce Order Management / Salesforce OMS.
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Experience with Salesforce Service Cloud, Sales Cloud, Marketing Cloud, Data Cloud, or Loyalty Management.
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Knowledge of headless commerce architecture and composable commerce patterns.
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Experience with frontend frameworks such as React, Angular, Vue.js, or Next.js.
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Knowledge of MuleSoft, middleware platforms, or API management solutions.
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Experience integrating SFCC with platforms such as SAP ERP, SAP Commerce, Manhattan OMS, IBM Sterling OMS, Salesforce OMS, Adyen, Stripe, PayPal, Razorpay, Cybersource, Algolia, Bloomreach, Akeneo, and Contentful.
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Experience with cloud platforms such as AWS, Azure, or GCP.
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Experience with DevOps practices, CI/CD pipelines, automated deployments, and environment management.
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Experience with monitoring and logging tools for ecommerce platforms.
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Knowledge of SEO, web accessibility, page performance, Core Web Vitals, and mobile-first commerce design.
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Client-facing experience in solution workshops, discovery sessions, technical demos, and architecture reviews.
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Experience working with global retail, fashion, consumer goods, marketplace, or D2C ecommerce clients.
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Bachelor’s degree in Engineering, Computer Science, Information Technology, Software Engineering, or a related technical field.
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MCA, MSc IT, or equivalent postgraduate qualification will be an added advantage.
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Graduates from other disciplines may also be considered if they have strong e-commerce domain knowledge, technical experience, communication skills, and analytical ability.
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Salesforce Certified B2C Commerce Developer
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Salesforce Certified B2C Commerce Architect — Good to have
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Salesforce Certified Administrator
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Salesforce Certified Platform Developer I
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Salesforce Certified Platform App Builder
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Salesforce Certified Order Management Administrator
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Salesforce Certified JavaScript Developer I
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Salesforce Certified Marketing Cloud Engagement Developer
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Salesforce Certified Data Cloud Consultant
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Salesforce Certified AI Associate
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Salesforce Certified Agentforce Specialist
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MuleSoft Certified Developer — Level 1
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AWS / Azure / GCP Cloud Certification
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8 to 12 years of overall IT experience.
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Minimum 5+ years of hands-on Salesforce Commerce Cloud / SFCC experience.
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Minimum 3+ years of experience in a technical lead capacity.
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Experience in at least 2 to 3 full-cycle SFCC implementation projects.
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Experience working on OMS or order lifecycle integrations is highly preferred.
Location:
DGS India - Bengaluru - Manyata N1 Block
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
