Qa trainee Jobs

Process Trainer – E-Commerce – Siliguri, India
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Process Trainer – E-Commerce – Siliguri, India

Fusion CX -
Shiliguri, West Bengal

Apply Now

Job details

Qualifications

Customer service
E-Commerce
Bachelor's degree
Communication skills

Full job description

Seeking training jobs in Siliguri that offer genuine career advancement opportunities? Fusion CX is hiring a Process Trainer in Siliguri to support our expanding e-commerce operations. If you have hands-on experience delivering e-commerce training programs and a passion for enabling frontline performance, this is your opportunity to join a global customer experience leader at the forefront of digital retail transformation.

Job Description

About the Role

As a Process Trainer based in Siliguri, you will be responsible for delivering effective and engaging training sessions for customer support associates aligned with e-commerce accounts. You will play a key role in preparing new hires, supporting ongoing learning, and reinforcing process updates while driving excellence in service delivery and compliance.

Key responsibilities of an e-commerce process trainer in Siliguri

Deliver new hire training, process-specific sessions, and refreshers for e-commerce campaigns
Ensure that all trainees meet quality benchmarks and performance expectations during and post-training
Collaborate with operations, QA, and client teams to ensure consistency in training delivery and accuracy of content
Maintain detailed documentation of attendance, performance, and feedback
Monitor trainee progress through assessments and evaluations, offering coaching where required
Stay current with process updates and revise training materials accordingly
Foster an interactive and inclusive learning environment that supports diverse learner needs

Job Requirements

Qualifications and requirements of an ideal candidate for the role of process trainer in Fusion CX Siliguri:

Minimum graduate degree in any discipline
Prior experience in e-commerce training or onboarding roles is mandatory
Strong communication and facilitation skills
Proven ability to work with cross-functional teams in a fast-paced, target-driven environment
Good understanding of customer service KPIs, service workflows, and performance improvement strategies
Familiarity with digital learning tools and training methodologies
Must be based in or willing to relocate to Siliguri

Why Join Fusion CX?

At Fusion CX, we empower trainers to shape talent, support global CX campaigns, and drive real impact. As part of our Siliguri team as an ecommerce process trainer, you will benefit from:

A vibrant work culture that values learning, creativity, and performance
Exposure to world-class e-commerce clients and ever-evolving processes
A supportive leadership team invested in your professional development
Opportunities for internal mobility, skill enhancement, and long-term career growth

If you are looking for trainer jobs in Siliguri or want to advance your career with a leading CX company in the e-commerce space, this is your next move. Apply today and start making an impact where it matters most—through knowledge, training, and transformation.

Apply Now

Refine Your Search

Process Trainer – E-Commerce – Siliguri, India

Associate Trainee - Sales & Services

Urgent hiring for HCC - Medical Coder/ QA / SME

ADL Sr. Officer / Executive

Lead I - Engineering Design

PLSQL / PostgreSQL Developer

US Mortgage Underwriting Trainer

Structural Design Engineer Civil

Senior Quality Analyst/Lead (Manual + Automation)

Team Lead - Web Development (Web, Martech & Integrations)

Senior Electrical Designer

Trainee - AS/ENG/AHM/TR/AI-ML&DS/001

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