The Senior Batch Specialist is responsible for configuring, testing, and maintaining Alight’s proprietary Total Benefit Administration™ (TBA) system. This role delivers accurate low-to-medium complexity analysis and test plans reflecting client requirements, ensures smooth batch operations post-implementation, and maintains ongoing system stability. The role also includes mentoring new associates and collaborating with global teams to ensure quality, compliance, and timely delivery.
Key Responsibilities
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Configure, test, and maintain TBA batch systems to meet client requirements.
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Deliver accurate system analysis, configuration documentation, and test plans.
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Support, monitor, and troubleshoot automated production batch jobs.
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Perform unit and integration testing and resolve defects.
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Ensure system stability post-implementation and during BAU operations.
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Maintain high standards of quality, accuracy, and compliance.
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Coach and mentor new hires and junior associates in batch configuration and testing.
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Collaborate with client delivery, shared services, and global teams.
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Proactively communicate status, risks, and issues to stakeholders.
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Documentation, production support & ongoing task management – 65%
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SDT huddles and client communication – 10%
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Coaching and Mentoring – 5%
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Shared services support – 5%
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Quality management – 10%
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Continuous improvement and organizational initiatives – 5%
Skills & Technical Requirements
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Strong knowledge of US Benefits Domain: Health Management, Defined Benefits, Defined Contributions.
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Intermediate SQL querying and relational database concepts.
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SAS programming experience: basic JCL/Mainframe knowledge preferred.
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Strong understanding of batch processing and data flows.
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Experience with SDLC principles and system implementations.
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Hands-on experience in system analysis, configuration, unit and integration testing
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Strong debugging, analytical, and problem-solving skills.
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Excellent written and verbal communication skills.
Behavioral Competencies
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Strong attention to detail and quality-first mindset.
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Ability to manage priorities independently and adapt to change.
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Proactive ownership and accountability.
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Effective collaborator across global and cross-functional teams.
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Mentoring and knowledge-sharing orientation.
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Adheres to Alight Code of Conduct and diversity & inclusion values.
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Works under consultation with Analyst Programmer / LPA / LPAA / CTM.
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Once priorities are defined, operate independently following established standards while escalating issues appropriately.
Education & Experience
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Bachelor’s degree in computer science, Mathematics, or related analytical discipline.
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B.Tech / BCA / MCA preferred.
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Minimum 1.5+ years of relevant experience in US Benefits Administration.
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Prior experience with Alight, Aon, or Wipro is an added advantage.
Work Conditions
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Flexible working hours based on business needs.
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Collaboration with global and offshore teams.
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Mobility across India locations as per organizational requirements.
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Participation in training sessions, business routines, and office/offsite meetings.
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
Our Values:
Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – Be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
Alight requires all virtual interviews to be conducted on video.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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