Job Title : Product Manager - CRM
Experience : 5+ Years
Location : Remote (India)
Salary : Competitive as per industry standards
About Optimiser
Optimiser is a rapidly growing SaaS company offering innovative platforms including Optimiser CRM and Optimiser Touchpoint, designed to streamline operations, improve engagement and drive measurable results for businesses across industries. With a strong footprint in various industries, we pride ourselves on delivering highly configurable solutions tailored to each client’s needs.
Key Responsibilities:
Product Strategy & Vision·
- You will help incubate new and exciting features and products
- Develop and maintain a clear product roadmap aligned with business objectives, client requirements and hospitality market trends.
- Identify opportunities to enhance Optimiser’s competitive position in the CRM market.
- Translate the company’s commercial vision into practical product development plans.
- Ensure the platform remains scalable, user-friendly, commercially relevant and technically robust
Product Roadmap and Prioritisation
- Create, maintain and communicate the product roadmap across internal teams.
- Prioritise product initiatives based on client impact, revenue opportunity, operational importance, technical effort and strategic value.
- Ensure development priorities are clearly documented and agreed with stakeholders.
Requirements Gathering & Documentation
- Work closely with clients, sales, support, implementation, project management and technical teams to gather requirements.
- Convert business requirements into clear BRDs, FRDs, user stories, workflows and acceptance criteria.
- Create detailed product specifications for new features and enhancements.
- Ensure developers have clear, complete and practical requirements before work begins.
- Maintain product documentation, release notes and internal knowledge materials.
Product Development & Delivery
- Act as the bridge between business, clients and the technical development team.
- Lead product discussions with developers, designers, QA testers and project managers.
- Create wireframes, workflows, prototypes and development outputs.
- Ensure new features are delivered to the required quality, usability and business standard.
- Monitor progress of product development and remove blockers where required.
Client & Market Research
- Engage with clients and prospects to understand operational challenges and product needs.
- Gather feedback from users and convert this into product improvements.
- Monitor competitor products and market trends in CRM technology.
- Identify product gaps and recommend enhancements to strengthen Optimiser’s market position.
Product Quality & User Experience
- Ensure Optimiser CRM is intuitive, efficient and practical for users.
- Review product journeys to reduce unnecessary clicks, duplication and operational friction.
- Work with UI/UX resources to improve usability and consistency across the platform.
- Ensure each feature is tested against real business scenarios before release.
Stakeholder Collaboration
- You will partner closely with your Product team peers to understand and continuously evaluate product roadmaps
- Be the voice of the customer - tuned to the customer feedback channels, resolve complaints and comments by plugging feature leaks or building new features
- Work with development and testing team to ensure timely delivery of projects and features
- Ensure timely feedback from customers and share it with senior members of the team for further action
Integrations and Technical Coordination
- Work with technical teams on integrations with systems such as PMS, booking engines, email platforms, calendar tools, and other APIs.
- Understand integration requirements at a functional level and ensure business logic is clearly defined.
- Ensure product design considers data flow, data ownership, permissions, audit trail and system performance.
Stakeholder Management
- Work closely with the leadership team on strategic product decisions.
- Collaborate with sales and client success teams to support demos, proposals and client conversations where required.
- Support project managers and implementation teams with product clarity during client onboarding.
- Communicate product updates, priorities and timelines clearly to internal teams.
- Manage expectations with stakeholders where priorities, scope or timelines change.
Product Performance and Continuous Improvement
- Define and monitor product success metrics, such as adoption, usage, client satisfaction, support tickets, feature engagement and renewal impact.
- Review feedback from support, implementation and client success teams to identify recurring issues.
- Recommend improvements to reduce support dependency and improve client self-service.
- Ensure product decisions are based on a combination of client feedback, commercial value and data insights.
Requirements:
- Minimum 5 years of strong Product Management & Project Management experience (experience in CMS preferred)
- Should be able to deliver clear PRDs and product wireframing
- Excellent time and project management skills and the candidate should be able to multitask to deliver on project timelines across multiple teams
- Ability to work independently to initiate a scalable product
- The candidate should be able to thrive in a fast-paced environment and to work independently and within a team
- Familiarity with product and project management like JIRA, Confluence, Wireframing tools
- Proficiency in English communication skills – both verbal and written
- Comfortable with MS Office, particularly Excel, Google docs and sheets
- Meticulous in following the company’s operating protocols
- Excellent Team player
- Strong ethics towards work
What we offer in return?
- Opportunity to work in a fast-growing organisation with the ability to make an immediate impact
- Allow your inspirational ideas to come to life in a highly creative and executional environment
- Ability to work in an organisation that embraces diversity, inclusion, and belonging at its core
- The opportunity to challenge a high-performing organisation and leave each day knowing you have made an impact.
Industry
Information Technology and services
Employment Type
Full-time
- If you would like to pursue this opportunity further, please share your CV at [email protected] along with the following details: Current CTC, Expected CTC and Notice Period.
Pay: Up to ₹2,000,000.00 per year
Benefits:
- Provident Fund
- Work from home
Application Question(s):
- Have you worked on any CRM project from requirement gathering to go live? Please elaborate about the project. This is a mandatory requirement for the role.
- What is your current CTC per annum?
- What is your expected CTC per annum?
- What is your notice period? (in days). Please mention last working date if you have already resigned.
- How many years of relevant experience do you have?
Work Location: Remote
