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Manager - Product Management

AxisMaxlife -
Remote

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Job details

11 hours ago

Qualifications

Jira
Power BI
Engineering
Business analysis
Master's degree
Bachelor's degree
Confluence
Product management
Natural language processing
Scrum
APIs
Agile
Business Administration
Data science
AI
MBA
Leadership
Communication skills

Full job description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description

Job Description: Manager – Product Owner (Digital & AI)

Company: Axis Max Life Insurance
Location: Gurugram

Role Summary

We are looking for a high-impact Manager – Product Owner to lead end-to-end customer journey design and delivery across digital and backend platforms. This role will drive seamless, intelligent, and scalable customer experiences spanning customer-facing interfaces (web/app) to core backend systems (workflow, servicing platforms and basic of policy admin as well).

The ideal candidate is a customer-obsessed, data-driven product thinker with a strong grasp of Agile execution, system integrations, and emerging AI/GenAI capabilities to enhance customer experience and operational efficiency.

Key Responsibilities

Own end-to-end customer journeys across lifecycle stages (servicing, renewals).

Translate business goals into product roadmaps, user stories, and execution plans

Bridge frontend experience with backend workflows, ensuring seamless integration across systems

Drive Agile delivery: backlog grooming, sprint planning, prioritization, and stakeholder alignment

Identify opportunities to embed AI/GenAI capabilities into customer journeys and operations

Collaborate with engineering, UX, business, operations, and data teams for execution

Improve customer experience and operational efficiency through continuous optimization

Define and track KPIs, performance metrics, and product adoption

Ensure compliance, data security, and governance standards in product design

Key Skills & Competencies

Product & Domain Skills

Strong understanding of digital product lifecycle and Agile/Scrum

Experience in customer journey mapping and service design

Knowledge of insurance/BFSI processes (policy issuance, servicing, claims preferred)

Ability to manage complex, cross-system integrations

AI / GenAI & Data Orientation

Understanding of AI/ML & Generative AI use cases in insurance:

Chatbots & conversational journeys

Personalization & recommendations

Familiarity with:

AI-driven automation (OCR, NLP, workflow optimization)

Data analytics & experimentation (A/B testing, insights-driven decision-making)

Ability to work with data science/AI teams to define use cases and success metrics

Awareness of responsible AI principles, data privacy, and model performance

Stakeholder & Leadership Skills

Strong stakeholder management across tech, business, and operations

Excellent communication and problem-solving skills

Ability to drive alignment and ownership in cross-functional teams

Execution-focused mindset with attention to detail and impact

Required Qualifications & Experience

3–4 years of experience as a Product Owner / Business Analyst / Digital Product Manager

Experience in Insurance / BFSI / FinTech / Digital-first organizations

Bachelor’s degree in Engineering or MBA in related field

Hands-on experience working in Agile delivery environments

Preferred Qualifications

Exposure to AI/GenAI implementations in products or operations

Experience with workflow/BPM systems and integration with policy admin platforms

Certifications in Agile/Scrum/Product Management

Exposure to customer experience (CX) transformation initiatives

Tools & Technologies

Product & Agile: JIRA, Confluence

Integration: APIs, microservices-based architectures

Workflow: BPM/workflow tools

Analytics: Google Analytics, Power BI, or similar tools

AI/Automation (good to have): AI platforms, NLP/OCR tools, conversational AI tools

State

Home Office

Branch

Gurugram -90C

Department

Digital Technology

Function

Digital Customer Experience

Posted On

15-Jun-2026

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About Axis Max Life

Job Description: Manager – Product Owner (Digital & AI)

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