Customer Service Technician
Job Description: - Service Engineer
1. Primary Eligibility (Mandatory)
Education
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Diploma / PG Diploma in Plastic/Tooling (CIPET, IGTR, NTTF, GTTC)
Experience
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4–8 years of hands-on experience in Injection Molding Processing, Mold Maintenance, or Hot Runner System Service.
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Mandatory experience in either:
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Injection molding process optimization and troubleshooting, OR
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Mold maintenance, repair, and servicing in Automotive Lighting applications (Headlamp, Tail Lamp, etc.).
2. Technical Competencies (Must Have)
Injection Molding & Processing
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Knowledge of injection molding machines and processing parameters.
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Understanding of engineering polymers such as PC, PMMA, ABS, PC-ABS, PBT, PA, etc.
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Ability to troubleshoot molding defects and process-related issues.
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Knowledge of mold cooling, gating systems, and cycle optimization.
Mold Maintenance
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Experience in mold assembly, disassembly, maintenance, and repair.
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Understanding of hot runner systems, valve gate systems, heaters, thermocouples, and controllers.
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Knowledge of mold components and spare parts identification.
Engineering Skills
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Ability to read and interpret 2D/3D drawings and GD&T.
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Knowledge of machining processes such as CNC, Milling, Lathe, EDM, Grinding, and Polishing.
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Ability to use measuring instruments such as Vernier Caliper, Micrometer, Height Gauge, Dial Gauge, etc.
Electrical & Hot Runner Systems
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Knowledge of hot runner temperature controllers (MTC/HRTC).
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Understanding of Sequential Gate Controllers and related electrical accessories.
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Basic electrical troubleshooting capability.
3. Preferred Skills
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Experience with Moldflow analysis reports and interpretation.
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Experience with optical or high-appearance molded parts.
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Experience working on Hot runner Systems
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Ability to prepare and maintain service reports, visit reports, expense reports, and technical documentation.
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Ability to use company systems such as CRM, ERP, or service management software for updating service activities and customer records.
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English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, basic rules of composition and grammar.
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Basic computer proficiency in MS Excel, Word, PowerPoint, Outlook, and Teams.
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Working knowledge of Excel functions, data entry, filters, sorting, report preparation, and basic data analysis.
4. Service Engineer Responsibilities
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Installation, commissioning, maintenance, and troubleshooting of Hot Runner Systems.
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Customer support and training at customer locations.
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Diagnose and resolve processing, mold, and hot runner-related issues.
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Perform rework, modification, repair, and testing activities.
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Prepare detailed service reports and technical documentation.
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Coordinate with internal technical teams for issue resolution.
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Build strong customer relationships and ensure customer satisfaction.
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Follow all safety standards and company procedures.
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Travel extensively across assigned regions.
5. Key Behavioral Competencies
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Strong problem-solving and analytical skills.
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Customer-focused attitude.
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Effective communication and presentation skills.
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Ability to work independently with minimum supervision.
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Good time management and planning skills.
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Adaptability to changing customer and business requirements.
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Ability to handle pressure situations and critical breakdowns.
About Oerlikon
Oerlikon is a global leader in surface technologies and advanced materials. With a unique portfolio spanning surface engineering, high-performance materials, coating equipment and components, we make products better by enhancing performance, efficiency and sustainability. Oerlikon serves a wide range of industries, including aerospace, automotive, energy, medical, luxury, semiconductors and tooling. Head-quartered in Pfäffikon, Switzerland, Oerlikon operates in 38 countries with approximately 9,500 employees, achieving sales of CHF 1.6 billion in 2024.
We offer a wide variety of job profiles in a dynamic, supportive environment where people are empowered to grow and reach their full potential — guided by our core values of integrity, team spirit, excellence and innovation.
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www.oerlikon.com
