Noida Sector 16 Noida Uttar Pradesh Technical support Jobs – 114 Open Jobs Today

Quality & Performance Analyst-Service Desk
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Excel
- Customer service
- English
Senior IT Specialist
DSV —Noida, Uttar Pradesh
- Full-time
- System design
- Java
- SQL
6d
Senior Lead HR Systems Administrator - Workday
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Analysis skills
- Product management
- Human resources
- Work from home
14d
Service Specialist - IT Infra
GE Vernova —Noida, Uttar Pradesh
- Full-time
- Computer Science
- English
- Windows
PPC Specialist- IT
Fluper Limited —Noida, Uttar Pradesh
- ₹35,000 - ₹50,000 a month
- Email
- Software development
- In-person
- AI
Quick apply
System Administrator (Admin and automation)
Monks —Noida, Uttar Pradesh
- Remote
- Azure
- Presentation skills
- Scripting
Quick apply
IT sales Specialist
Nile Technologies —Noida, Uttar Pradesh
- Master's degree
- Bachelor's degree
- Business Administration
Helpdesk Senior Associate - French language
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Network Administrator- Algorithmic Trading Systems
Tethys Technology —Noida, Uttar Pradesh
- Email
- Software troubleshooting
- English
- AWS
- Health insurance
Principal Engineer - ICT
WSP —Noida, Uttar Pradesh
- Hybrid work
- Computer networking
- Agile
- Communication skills
Senior Systems Administrator (Algorithmic Trading)
Tethys Technology —Noida, Uttar Pradesh
- Email
- Software troubleshooting
- English
- Windows
- Health insurance
Customer Support Associate – Chat Process (Semi-Technical)
CSG Technosol Pvt Ltd —Noida, Uttar Pradesh
- ₹10,000 - ₹15,000 a month
- Full-time
- English
- Bachelor's degree
- Typing
Quick apply
Senior IT Marketing Specialist
AvyaTech —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- CRM software
- Salesforce
- System design

Discover related jobs

Based on your search for technical support jobs.

Desktop Support Engineer
Inspace Technologies Pvt Ltd —Delhi, Delhi
Maintains operating systems, business applications, security tools, web-servers, email, laptop, and desktop PCs. To optimize and lead process improvement.
₹1,50,000 - ₹3,00,000 a year
Quick apply
Desktop Support Engineer
Total IT Global —Gurugram, Haryana
Ability to adhere to a schedule of client appointments while adapting to customer requests. Providing fault analysis to customer’s various core operating…
Quick apply

I want to receive the latest job alerts for technical support in noida sector 16 noida uttar pradesh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near noida sector 16 noida uttar pradesh

IT Technician jobs in Noida, Uttar Pradesh

Senior Systems Administrator jobs in Noida, Uttar Pradesh

Customer Service Representative jobs in Noida, Uttar Pradesh

Principal Software Engineer jobs in Noida, Uttar Pradesh

Systems Administrator jobs in Noida, Uttar Pradesh

Performance Analyst jobs in Noida, Uttar Pradesh

Senior It Specialist jobs in Bengaluru, Karnataka

Senior Citizen, Part Time jobs in Navi Mumbai, Maharashtra

Senior It Specialist jobs in Kochi, Kerala

Bsc It Fresher, Internship jobs in Surat, Gujarat

Senior It Specialist jobs in Bangalore City, Bengaluru, Karnataka

Senior Video Editor jobs in Delhi, Delhi

It Company jobs in Noida, Uttar Pradesh

It Technician jobs in Chandigarh, Chandigarh

It Remote Work From Home jobs in Chennai, Tamil Nadu

It Engineer jobs in Mumbai, Maharashtra

It Companies jobs in Kochi, Kerala

It Technician jobs in Punjab

It Technician jobs in Dehradun, Uttarakhand

It jobs in Coimbatore, Tamil Nadu

Quality & Performance Analyst-Service Desk

NTT Ltd -
Noida, Uttar Pradesh

Apply Now

Job details

Qualifications

Microsoft Excel
Customer service
English
Analysis skills
ITIL

Full job description

Req ID: 375426

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Quality Performance Analyst-Service Desk to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a Service Desk Quality Analyst to join our team in India (Noida Location).

Business problem to solve:
Audit transactions between Service Desk agents and End Users seeking technical assistance.

Job Description:
Position where the individual facilitates quality management system in specific teams under supervision. Performs periodic quality audits, quality controls. Runs quality reports and provides insights with analytical data. In Service Desks working in Hybrid/ Return to office model, performs monitoring of agent calls, with attention to customer experience and technical/functional excellence. Provides on- going, on-the-floor support and facilitates development of agents' technical knowledge and customer interaction skills through conducting of targeted training/ educative programs and activities, continually raising the bar for quality and service levels. Collates and publishes metrics data related to quality management system for specific teams.

Responsibilities:

Conducts internal contact audits of Service Desk agents on determined channels on predefined audit criteria and form.
Ensures findings are logged and tracked to closure.
Coordinates with stakeholders such as the Service Desk Operations team, training etc. and provides inputs derived from audit results for agent and account performance improvement.
Provides feedback to the agent periodically on performance and tracks progress.
Generates status dashboard and ensures correctness on tools such as MS Excel/ Other.
May perform ad-hoc tasks and activities for projects initiated by stakeholders.
Identify gaps in Quality of work delivered and implement/ recommend remediation.
Makes amendments to tools, templates, and dashboards.
Generates status dashboard and ensures correctness.
May perform tools testing.

Qualifications: 1-3 years of relevant experience or equivalent combination of education and work experience. Language Requirements: Advanced English skills. Basic understanding of Infrastructure Services business process.

Understanding of industry standards of customer service.
Basic Knowledge of Audit process and possess analytical skills to utilize results.

Understanding of ITIL concepts of Incident and Request management.

Demonstrated basic Excel skills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply Now

Refine Your Search

technical support jobs in noida sector 16 noida uttar pradesh

Quality & Performance Analyst-Service Desk

Senior IT Specialist

Senior Lead HR Systems Administrator - Workday

Service Specialist - IT Infra

PPC Specialist- IT

System Administrator (Admin and automation)

IT sales Specialist

Helpdesk Senior Associate - French language

Network Administrator- Algorithmic Trading Systems

Principal Engineer - ICT

Senior Systems Administrator (Algorithmic Trading)

Customer Support Associate – Chat Process (Semi-Technical)

Senior IT Marketing Specialist

Discover related jobs

I want to receive the latest job alerts for technical support in noida sector 16 noida uttar pradesh

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected