Senior Manager – Real Estate & Facilities (India)
Role Summary
The Senior Manager, Real Estate & Facilities is responsible for leading workplace operations across India, ensuring a safe, productive, and world-class employee experience with 99.9% operational uptime. The role oversees facilities, engineering, food & beverage, events, travel, vendor management, budgets, compliance, and workplace strategy while building and developing a high-performing team.
Reporting Structure
Senior Manager, Real Estate & Facilities (P7)
Function
Global Real Estate & Facilities
Reports To
Director, India Real Estate & Facilities
Location
India (Noida HQ + multi-site responsibility)
Team
IFM, E&M, F&B, Events, Travel, Vendor Teams
Key Partners
Business Admins, HR, IT, Security, Finance, Legal
Key Performance Indicators
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Employee & customer experience
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99.9% facilities and service uptime
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Budget adherence and cost optimization
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Team engagement, retention, and capability development
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Food & Beverage quality and satisfaction
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Vendor performance and SLA compliance
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Safety, EHS, and statutory compliance
Leadership & Team Development
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Build, lead, mentor, and develop high-performing multi-disciplinary teams.
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Drive training, succession planning, cross-skilling, and talent development.
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Establish performance goals, coaching programs, and recognition mechanisms.
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Foster a customer-centric, safety-first, and continuous improvement culture.
Facilities Operations
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Lead day-to-day facilities operations, workplace services, housekeeping, pantry, transport, visitor management, wellness, and employee experience programs.
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Drive ESG initiatives, emergency preparedness, and operational readiness across sites.
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Support workplace transitions, office expansions, and new site mobilization.
Food & Beverage Programs
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Own cafeteria, pantry, beverage, and hospitality programs.
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Drive food quality, menu innovation, hygiene, food safety, and employee satisfaction.
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Manage catering partners, contracts, subsidies, budgets, and service standards.
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Support executive dining, client hospitality, and event catering.
Events, Hospitality & Travel
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Lead onsite and offsite events, leadership meetings, conferences, celebrations, and employee engagement programs.
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Deliver premium workplace hospitality, VIP management, reception, and client experiences.
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Manage corporate travel, visas, relocations, travel partners, compliance, and cost optimization.
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Govern events and travel vendors through defined SLAs and performance reviews.
Vendor Management & SLA Governance
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Manage strategic vendor relationships across facilities, transport, F&B, travel, events, and technical services.
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Develop scorecards, KPIs, SLAs, review forums, escalation processes, and contingency plans.
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Drive service excellence, compliance, risk mitigation, and cost efficiencies.
Engineering & Maintenance
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Lead preventive and predictive maintenance programs for all building systems and critical infrastructure.
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Oversee MEP, HVAC, power systems, UPS, DG sets, BMS, and datacenter support.
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Ensure asset reliability, statutory compliance, operational uptime, and CAPEX planning.
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Manage maintenance budgets, audits, inspections, and asset lifecycle programs.
Real Estate & Strategic Leadership
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Lead workplace and real estate strategy, occupancy planning, and portfolio optimization.
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Support lease negotiations, site acquisitions, fit-outs, expansions, relocations, and consolidations.
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Own AOP, CAPEX/OPEX planning, budgeting, and financial governance.
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Drive ESG, sustainability, compliance, business continuity, and automation initiatives.
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Partner with senior leadership to align workplace strategy with business growth.
Qualifications & Experience
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Bachelor’s degree in engineering, Facilities Management, Hospitality, Business, or related field; MBA preferred.
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Minimum 18 experience leading Real Estate & Facilities operations across multiple locations.
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Strong expertise in team leadership, workplace operations, F&B, hospitality, events, travel, vendor management, and financial governance.
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Proven ability to manage large teams, complex stakeholder environments, contracts, budgets, and service delivery organizations.
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Excellent leadership, communication, negotiation, and people-development skills.
