Uttar Pradesh Virtual customer service Jobs – 111 Open Jobs Today

Sr Technical Lead (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Rotational shift
- Computer Science
- Engineering
- Windows
Lead Full Stack Software Engineer I
MetLife —Noida, Uttar Pradesh
- Full-time
Software Engineer-JAVA Fullstack
Alight —Noida, Uttar Pradesh
- Oracle
- Software troubleshooting
- Java
- Health insurance
Associate - Customer Care - Voice 5A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply

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Senior Video Editor
BlackBond Media —Noida, Uttar Pradesh
Noida-based, full-time in office. Stay ahead of edit trends and bring fresh references constantly. Wedding or event videographers switching to social media.
₹20,000 - ₹60,000 a month
Quick apply
International Business Development Manager
G.Bhaiyaji India —Aligarh, Uttar Pradesh
Generate new international business through cold calling, emails, LinkedIn, and virtual meetings. Represent the company at international trade fairs and…
₹40,000 - ₹60,000 a month
Quick apply

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Sr Technical Lead (Support & Operations)

HCLTech -
Noida, Uttar Pradesh

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Job details

Qualifications

Operating systems
Computer Science
Management Information Systems
Engineering
Windows
Microsoft Office
Bachelor's degree
Communication skills
VPN

Full job description

Noida, Uttar Pradesh
Job Summary
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Key Responsibilities

Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop inf rastructure, in accordance with defined process and standards . Experience with d esktop peripherals like Docking stations, monitors, Multi-Function Devices (MFDs)

Responsible for the implementation, support, administration, upgradation and management of windows Operating systems, MS Office products , etc.

Maintain installed PCs, networks, telephone systems and periphe rals with routine maintenance

Identify , log and resolve technical problems with software applications or network systems

Identify potential changes and system improvements to present to senior team leaders for con sideration and implementation

Ensure that work is carried out within agreed service levels and in accorda nce with department guidelines . Create, maintain , and distribute reports of progress to senior leadership

End-2-end responsibility by opening tickets at the respective Server Maintenance provider portal and actively following up on the activities until a solution is provided to the requestor

End-To-E nd responsibility for time critical tasks, by engaging the appropriate partner to perform the activities

Skill Requirements

Must have worked for global customers and ready to work in 24X7 environments. rotating shifts & rotating weekly Offs. Able to use end user support tools like RDP, and/or other support tools.

Real time acknowledgement and ownersh ip of IT infrastructure alerts. Quickly address the critical alerts and follow up with respective teams till the resolution. Account lockouts, password resets, O365 issues support.

Must have strong communication skills (Verbal and Written) and the ability to articulate task management, priorities, and issues , participate in customer visits, conference calls, and assisting with defining the scope of services tasks

Ensure configurations are optimized to enable monitoring of all related systems for fault/events including outages and performance issues and health checks in accordance with established policies and procedures

Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc , MS Office products, EzOffice , Using h elpdesk portal and a dministration . Supporting Thinclients / Virtual PCs (VDI) (Windows) , Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

Other Requirements

Preferred Qualifications -

Bachelor's degree in Engineering , Computer Science, Management Information Systems, or related field

Atleast 2 + years of experience supporting ServiceDesk or Deskside tasks.

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virtual customer service jobs in uttar pradesh

Sr Technical Lead (Support & Operations)

Lead Full Stack Software Engineer I

Software Engineer-JAVA Fullstack

Associate - Customer Care - Voice 5A

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