Pune Maharashtra Crm analyst Jobs – 118 Open Jobs Today

Service Desk Analyst I
AutomationEdge —Pune, Maharashtra
- Call employer
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Salesforce Technical Architect
ZS —Pune, Maharashtra
- Online application
- Computer Science
- Salesforce
- System design
- Work from home
13h
Pre-Sales Travel and Hospitality
Cybage —Pune, Maharashtra
- Hospitality
- Bachelor's degree
- IT
CPQ Developer
Vertiv —Pune, Maharashtra
- Azure
- Oracle
- Computer Science
Azure Data Architect (NA)
Hitachi Solutions India —Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- Oracle
- DevOps
Quick apply
Analyst/Senior Analyst
MarketsandMarkets —Pune, Maharashtra
- ₹7,00,000 - ₹9,00,000 a year
- Full-time
- Databases
- Bachelor's degree
- Recruiting
Quick apply
17h

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Salesforce Technical Architect
ZS —Pune, Maharashtra
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority.
13h
Salesforce Technical Architect (Remote Eligible)
mindZvue Technologies —Pune, Maharashtra
Ensure conceptual and technical completeness of Salesforce solutions. Ability to communicate complex technical concepts clearly to both technical and non-…
₹3,000 a month

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Service Desk Analyst I

AutomationEdge
Pune, Maharashtra

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Job details

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
EHR systems
Salesforce
12th Pass
Quality assurance
Epic
Communication skills

Full job description

Job Location: Pune
Experience: 0 – 2 years

Service Desk Analyst 1 will possess exceptional communication skills, a customer-centric mindset, and a passion for delivering excellent technical support to both internal and external customers. This role involves providing first-line assistance to end-users, troubleshooting technical issues, and ensuring the smooth operation of IT systems and equipment via phone, e-mail, chat, self-service or other medium as directed by management. This role supports doctors, nurses, administrative staff or patients with their technology and application needs.

Key Responsibilities:
Responds to end-user requests for technical assistance by phone, email, or ticketing system.
Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Utilizes product information or solution database to research, troubleshoot, and deliver solutions.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
Escalates problems to appropriate levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
Fulfills all service level standards for response time and quality.
Requirements and Preferences
High School Diploma or G.E.D. equivalent
Experience in one of the following applications: HCHB, EPIC, eCW, Cerner; especially optimizing and improving system workflows based on technical / clinical operational best practices
A strong understanding of technical or clinical/back-office (i.e., troubleshooting, billing/claims) processes
A proven history with solving complex technical or EMR/EHR data and user-related issues
Computer Skills: Microsoft Outlook and Word with advanced Excel skills (Salesforce CRM preferred or similar application platform)
Practical experience with Service Desk ticket tracking systems
Experience with Service Level Agreements (SLAs) in relation to analyst performance

Experience with the Following Strongly Desired:
Associates degree with two years’ training and/or quality assurance experience preferred
SDA 1 Typically requires 0-2 years of related experience.

Contact person : Sarita Rathi ([email protected])

Apply Now

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crm analyst jobs in pune maharashtra

Service Desk Analyst I

Salesforce Technical Architect

Pre-Sales Travel and Hospitality

CPQ Developer

Azure Data Architect (NA)

Analyst/Senior Analyst

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