Job Description:
Company: SPARK+ / SOLO Network
Role Details:
Role: Client Success Associate
Type: Full-Time
Work Mode: Remote
Pay: ₹ 14,000-18,000 per month
About SPARK+
SPARK+ is a global product innovation company working across Web 2.0, Web 3.0, AI, blockchain, and modern technology solutions. SOLO Network, the flagship product of SPARK+, is an AI-powered upskilling and credential-first platform connecting learners, institutions, and employers.
We are looking for a proactive, customer-focused, and solution-oriented Client Success Associate who can work closely with clients, institutions, users, and internal teams to ensure successful onboarding, strong product adoption, long-term engagement, and a positive client experience. This role is ideal for someone who enjoys relationship management, problem-solving, communication, and working in a fast-paced product environment.
Key Responsibilities:
- Build and maintain strong relationships with clients, institutions, administrators, and users to ensure a seamless platform experience.
- Drive client onboarding and ensure stakeholders understand platform workflows, features, and best practices.
- Conduct regular check-ins, follow-ups, and review meetings to monitor engagement, adoption, and client satisfaction.
- Act as the primary point of contact for client queries, concerns, and support requirements.
- Gather client feedback, feature requests, and user insights, and collaborate with internal teams to improve the platform experience.
- Work closely with Product, Technology, Operations, Marketing, and Leadership teams to ensure successful client outcomes.
- Monitor client health, engagement metrics, and adoption trends to identify opportunities for improvement and growth.
- Track, prioritize, and coordinate resolution of client issues and ongoing requests.
- Assist in planning and conducting product demonstrations, onboarding sessions, training workshops, and platform walkthroughs.
- Prepare client success reports, engagement summaries, feedback analyses, and periodic account updates.
- Identify opportunities to improve user engagement, retention, and platform utilization.
- Support strategic initiatives focused on client satisfaction, renewals, partnerships, and long-term relationship management.
Requirements:
- Excellent verbal and written communication skills.
- Strong stakeholder management and relationship-building abilities.
- Experience or strong interest in client success, account management, customer support, or customer experience roles.
- Ability to understand client needs and effectively communicate them to cross-functional teams.
- Strong organizational, coordination, and follow-up skills.
- Problem-solving mindset with the ability to handle multiple priorities.
- Comfortable working with digital products, SaaS platforms, or technology-driven solutions.
- Data-driven approach to tracking client engagement and success metrics.
- Proactive, detail-oriented, and customer-centric attitude.
- Interest in technology, education, upskilling, AI, and product-led environments.
What You'll Gain:
- Hands-on experience in client success, customer engagement, and product operations.
- Exposure to enterprise clients, institutions, and large-scale platform adoption initiatives.
- Opportunity to work closely with Product, Technology, Operations, and Marketing teams.
- Practical learning in customer lifecycle management, retention strategies, and stakeholder communication.
- Experience in a fast-growing technology and product-driven environment.
- Opportunities for career growth into Client Success Management, Account Management, Product Operations, or Customer Experience roles.
- Flexible and collaborative work environment.
Benefits
- Flexible schedule
- Paid time off
Work Location: Remote
Pay: ₹14,000.00 - ₹18,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
- Work from home
Work Location: Remote
