26WD98389
Position Overview
Are you passionate about enabling Customer Success teams to perform at their best through effective readiness, enablement, and continuous improvement? Do you thrive at the intersection of learning, process, tools, and change management, and enjoy partnering across global teams to drive impact at scale? If so, you may be a great fit for Autodesk’s Global Customer Success organization.
In this role, you will play a key part in designing, delivering, and continuously improving Customer Success readiness programs that enable customer-facing roles to ramp quickly, adopt new ways of working, and execute consistently across regions and segments. Working closely with CS Program Managers, Instructional Designers, Process Managers, and global stakeholders, you will help translate strategy into practical enablement experiences that support Customer Success outcomes worldwide. This is an exciting opportunity to influence how Customer Success teams are onboarded, enabled, and supported throughout their lifecycle, contributing directly to Autodesk’s long-term customer success and growth.
Responsibilities
Support the design, rollout, and continuous improvement of global Customer Success readiness programs, including onboarding, ongoing enablement, and change initiatives
Partner with cross-functional stakeholders (Customer Success, Operations, Programs, Enablement, Tools, and Systems teams) to ensure readiness activities align with business priorities and team needs
Deliver and/or coordinate timely, relevant learning experiences (training sessions, workshops, office hours, learning paths, and resources) to improve ramp-up time, role confidence, and execution consistency
Drive adoption of new processes, tools, and methodologies through structured readiness approaches, coaching, and reinforcement—not just documentation
Provide one-to-one and one-to-few coaching and mentoring to Customer Success roles to support skill development, behavioural change, and practical application
Collect qualitative and quantitative feedback on readiness effectiveness, identify gaps or risks, and recommend improvements to programs and delivery approaches
Track readiness initiatives, maintain high-level execution plans, surface dependencies or issues, and collaborate with program managers to resolve them
Contribute to readiness strategy, content design, and delivery models that scale globally while allowing for regional or role-based variation
Maintain and update enablement assets, procedures, and supporting documentation to ensure clarity, relevance, and ease of use
Minimum Qualifications
2–3+ years of experience in Customer Success, Consulting, Enablement, Program/Project Management, or a related role
Experience supporting change initiatives, enablement programs, or operational improvements for customer-facing teams
Strong analytical, organizational, and execution skills with the ability to manage multiple initiatives in parallel
Excellent verbal and written communication skills in English
Strong facilitation and presentation skills, with comfort engaging audiences across roles and geographies
Preferred Qualifications
BS/BA degree or equivalent experience
Experience working in a global, matrixed organization
Background in Customer Success, Consulting, or Enterprise Services environments
Familiarity with learning and enablement methodologies (e.g., onboarding frameworks, adult learning principles, continuous enablement)
Highly organized with a proven ability to drive initiatives to completion and adapt to changing priorities
Collaborative, influential, and comfortable working across teams without direct authority
Strong sense of ownership with a bias for action and a hands-on mindset
Passion for continuous improvement, learning, and enablement excellence
Ability to travel occasionally (less than 20%)
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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