viman nagar pune maharashtra technical coordinator Jobs – 123 Open Jobs Today

D&T Sr. Manager - Service Delivery & Vendor Management
Aramex International L. L. C. —Pune, Maharashtra
- Bachelor's degree
- Banking
Project Coordinator
TMF Group —Pune, Maharashtra
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
15h
Business Support Coordinator with Japanese
Fujitsu —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sales Coordinator
VR Coatings Pvt. Ltd —Pimpri-Chinchwad, Maharashtra
- ₹15,000 - ₹30,000 a month
- English
- Microsoft Office
- Electrical experience
- Health insurance
Quick apply
Clinical Scientific Advisor
サイネオス・ヘルス —Pune, Maharashtra
- Medicine
- Doctoral degree
- Research

More jobs to discover

Find similar jobs that you might be interested in.

Project Coordinator
TMF Group —Pune, Maharashtra
We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures,…
15h
Program Coordinator - Education Program
LCF (Lighthouse Communities Foundation) —Pune, Maharashtra
Bachelor’s or Masters degree preferably in the relevant field – Social sciences/ Development studies/Gender/Social Work degree in any field.
₹40,000 - ₹50,000 a month
Quick apply

I want to receive the latest job alerts for technical coordinator in viman nagar pune maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical coordinator jobs near viman nagar pune maharashtra

Project Coordinator jobs in Pune, Maharashtra

Delivery Manager jobs in Pune, Maharashtra

Sales Coordinator jobs in Pimpri, Pune, Maharashtra

Coordinator In Preschool jobs in Bengaluru, Karnataka

Coordinator jobs in Jharkhand

Sales Coordinator jobs in Daryaganj, Delhi, Delhi

Sales Coordinator jobs in Jogeshwari, Mumbai, Maharashtra

Sales Coordinator jobs in Connaught Place, Delhi, Delhi

Coordinator jobs in Patna, Bihar

Sports Coordinator jobs in Bengaluru, Karnataka

Clinic Assistant jobs in Mumbai, Maharashtra

Mbbs,skin & Hair Clinic, Hair Transplant jobs in Tamil Nadu

Clinic jobs in Kochi, Kerala

Clinic Evening Shift jobs in Chennai, Tamil Nadu

Project Coordinator jobs in Ghaziabad, Uttar Pradesh

Education Coordinator jobs in Mohali, Punjab

Project Coordinator jobs in Gurugram, Haryana

Interior Project Manager jobs in Navi Mumbai, Maharashtra

Project Coordinator jobs in Ahmedabad, Gujarat

Permanent Work From Home Project Manager jobs in Bengaluru, Karnataka

D&T Sr. Manager - Service Delivery & Vendor Management

Aramex International L. L. C.
Pune, Maharashtra

Apply Now

Job details

Qualifications

ITIL Certification
IT service management
Bachelor's degree
ITIL
ServiceNow
Banking
Information Technology

Full job description

Posting Start Date: 4/15/26

Purpose of the Job

The D&T Service Delivery Manager is a senior leadership role accountable for end-to-end IT service delivery performance across assigned business services, platforms, and technology domains. The role ensures that technology services supporting logistics operations, digital channels, and corporate platforms are delivered with consistent quality, reliability, and business alignment.

The Service Delivery Manager owns service performance governance, SLA and OLA adherence, vendor delivery oversight, and cross-functional operational coordination. The role acts as the primary accountability point for service outcomes, stakeholder service experience, and continuous service improvement across IT Operations, resolver teams, and managed service providers.

This role operates at Senior Manager level with cross-functional influence, people leadership accountability, and commercial and contractual governance responsibility.

Job Description

Key Responsibilities

Service Accountability & Performance Ownership

Own end-to-end service delivery performance for assigned services and platforms across availability, quality, and responsiveness measures.
Act as the single accountable owner for service performance across IT Operations and resolver groups.
Maintain clear service ownership models and accountability mapping across support layers (L1–L3 and vendors).

SLA / OLA Governance & Reporting

Define, maintain, and govern SLAs, OLAs, and underpinning agreements aligned with business expectations.
Establish service performance dashboards and regular executive and operational reporting.
Monitor SLA performance trends and drive corrective and preventive actions.

Vendor & Managed Service Governance

Govern managed service providers and external support partners delivering operational services.
Ensure vendor performance meets contractual obligations and service targets.
Lead vendor service reviews, escalation governance, and performance improvement plans.

Operational Process Alignment

Ensure strong alignment between Service Delivery and Incident, Problem, Change, and Request Management practices.
Review major incidents and recurring issues from a service impact and service risk perspective.
Ensure problem and remediation actions translate into measurable service improvement.

Business & Stakeholder Engagement

Act as the primary service interface for business stakeholders for assigned services.
Translate technical service metrics into business impact and service risk language.
Provide structured service health reports and service risk summaries to stakeholders.

People & Capability Leadership

Lead and develop service delivery analysts and service coordinators within assigned scope.
Define service management capability and certification expectations.
Drive coaching, mentoring, and performance management across service delivery resources.

Service Improvement & Maturity Uplift

Own continuous service improvement plans and service maturity roadmaps.
Identify systemic service weaknesses and improvement opportunities.
Drive automation, standardization, and process optimization initiatives.

Customer & Business Impact

Improves reliability and predictability of IT services supporting logistics and digital operations.
Reduces business disruption through stronger service governance and vendor control.
Increases stakeholder confidence in IT service performance and accountability.

Financial Result:

Deliver measurable reduction in incident volumes, MTTR, operational rework, and unplanned outages.
Improve cost efficiency through automation, standardized operations, and vendor optimization.
Ensure vendor spend aligns to business outcomes, contractual commitments, and financial governance expectations.

Job Requirements - Experience and Education

Minimum 10+ years of experience in IT service delivery, IT operations, or managed services leadership roles.
Proven experience managing SLAs, OLAs, and vendor service performance in large enterprises.
Experience in 24×7 mission-critical environments (transportation, logistics, retail, banking, or digital platforms preferred).
Strong working knowledge of ITIL and ITSM operating models.
Experience working with enterprise ITSM platforms (e.g., ServiceNow or equivalent).
Bachelor’s degree in Information Technology, Engineering, or related discipline.

Certifications:

Mandatory:

ITIL v4 Foundation (or must obtain within 6–12 months)

Preferred:

ITIL v4 Managing Professional modules
Kepner-Tregoe, Six Sigma, SRE certifications

Leadership Behaviors

Building Outstanding Teams

Setting a clear direction

Simplification

Collaborate & break silos

Execution & Accountability

Growth mindset

Innovation

Inclusion

External focus

Skills

Apply Now

Refine Your Search

technical coordinator jobs in viman nagar pune maharashtra

D&T Sr. Manager - Service Delivery & Vendor Management

Project Coordinator

Business Support Coordinator with Japanese

Sales Coordinator

Clinical Scientific Advisor

More jobs to discover

I want to receive the latest job alerts for technical coordinator in viman nagar pune maharashtra

Explore jobs in more locations

Purpose of the Job

Job Description

Job Requirements - Experience and Education

Leadership Behaviors

Skills

Jobseeker tools

Employer Tools

Browse

Stay Connected