About The Opportunity
We are looking for a Domain Support Specialist having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.
Key Responsibilities
Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.
Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.
Append all Tickets with concise, appropriate notes on activities taken to make work executable – Access Requests, Confirmation and Approval dates and times and references etc.
Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.
Handle governance calls & prepare all type of network reports & PPTs to present to the customer.
To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
Essential Skills & Competencies-
Should possess knowledge of RAN 2G/3G/4G/5G Network KPI’s and able to promptly analyze, report and resolve issues.
Telecommunications knowledge e.g. GSM, WCDMA, LTE technologies, traffic concepts, handover concepts, signaling and product functional demands.
Degree within Electrical Engineering/Telecommunication Engineering/or equivalent.
Must have RAN monitoring experience
L1 experience will be added more value
Ericsson Configuration experience.
General understanding call flows, channel concepts, Cell site related issues, broad knowledge of Linux/Unix operating system is essential.
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
