Kl Technical support Jobs – 116 Open Jobs Today

ServiceDesk Coordinator (Helpdesk coordinator)
Soffit Infrastructure Services Pvt Ltd —Kochi, Kerala
- Up to ₹3,00,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Health insurance
Quick apply
SR. SERVICE DESK ENGINEER (L2)
Cyncly —Kochi, Kerala
- Full-time
- Computer Science
- Software troubleshooting
- Windows
IT Business Development Representative / Lead Generation Specialist
ConnectIN Jobs Global —Kochi, Kerala
- From ₹6,00,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Senior IT Support Engineer -Stock Broking
SHAREWEALTH SECURITIES —Poothole, Thrissur, Kerala
- Full-time
- Software troubleshooting
- Windows
- Computer networking
Quick apply
MARKETING SPECIALIST - IT & B2B OUTREACH
iLeaf Solutions —Kochi, Kerala
- Full-time
- Marketing
- Bachelor's degree
- Communication skills

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SR. SERVICE DESK ENGINEER (L2)
Cyncly —Kochi, Kerala
The ideal candidate will have excellent communication skills, a strong customer-centric approach, and experience working with ITIL processes and FreshService.
Senior System Specialist (L3)
Cyncly —Kochi, Kerala
Practical, working knowledge of IaaS, PaaS, and SaaS cloud service models, with strong Azure platform experience.

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ServiceDesk Coordinator (Helpdesk coordinator)

Soffit Infrastructure Services Pvt Ltd -
Kochi, Kerala

Quick apply

Job details

Permanent | Full-time
Up to ₹3,00,000 a year

Benefits

Provident Fund
Health insurance

Qualifications

Microsoft Word
Microsoft Excel
English
Microsoft Office
Bachelor's degree
ITIL

Full job description

Job Summary:

The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of

the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical

support requests are addressed promptly and efficiently.

Main Responsibilities:

Team Supervision:

· Manage a team of service desk technicians or support staff.

· Provide guidance, coaching, and training to team members.

· Monitor team performance and ensure adherence to service level agreements (SLAs).

Ticket Management:

· Receive, prioritize, and assign service requests and incidents to appropriate team members.

· Ensure accurate and timely documentation of all tickets.

· Monitor ticket queues to ensure timely resolution and escalation as needed.

Customer Support:

· Act as the point of contact for customers and end-users seeking technical assistance.

· Respond to customer inquiries and resolve technical issues promptly.

· Maintain a high level of customer satisfaction through effective communication and problem-

solving.

Process Improvement:

· Identify opportunities to improve service desk processes and workflows.

· Implement best practices to enhance efficiency and customer service.

· Document and update standard operating procedures (SOPs).

Technical Knowledge:

· Stay up-to-date with IT industry trends and technologies.

· Provide technical guidance and expertise to team members when needed.

· Assist with complex technical issues and escalations.

Reporting and Metrics:

· Generate reports on service desk performance, including ticket volumes, response times, and

resolution rates.

· Analyze data to identify trends and areas for improvement.

· Prepare regular reports for management. Vendor and Asset Management: · Manage relationships with IT vendors and service providers. · Assist in procurement and asset management activities as necessary. Security and Compliance: · Ensure compliance with security policies and procedures. · Assist in incident response and security-related tasks as required. General Responsibilities: · Maintain and update configuration documents. · Maintain assets and software licenses/subscriptions. · Vendor coordination and support· Graduate or above · 1+ years of total experience · ManageEngine service desk application (Optional) · Proficient in Microsoft Office (Excel, Word) · Familiarity with the ITIL (Information Technology Infrastructure Library) framework is a plus. · Confidentiality · Work Ethics · Handling any service desk ticketing tool. · Ticket registration via Phone and email · Logging and categorization of tickets · Assign the engineers. · Prepare and submit monthly reports. · Maintain SLAs and do timely escalations. · Proficient in Microsoft Office (Excel, Word) · Ability to speak and write clearly and accurately in English.

Job Types: Full-time, Permanent

Pay: Up to ₹300,000.00 per year

Benefits:

Health insurance
Provident Fund

Application Question(s):

How many years of experience in Service desk coodinator?
What is your current CTC?
What is your expected CTC?

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in kl

ServiceDesk Coordinator (Helpdesk coordinator)

SR. SERVICE DESK ENGINEER (L2)

IT Business Development Representative / Lead Generation Specialist

Senior IT Support Engineer -Stock Broking

MARKETING SPECIALIST - IT & B2B OUTREACH

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