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Senior Support Lead

HCLTech -
Noida, Uttar Pradesh

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Job details

7 hours ago

Qualifications

CI/CD
Node.js
XML
SAP HANA
SAP
Disaster recovery
Git
Java
SOAP
Transportation management system
Continuous integration
REST
SAP S/4HANA
APIs
JSON
Jenkins
High availability

Full job description

Senior Support Lead

Noida, Uttar Pradesh

Job Summary

To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.

Key Responsibilities

1. To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
2. To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
3. To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
4. To provide technical assistance to the team members in resolving customer issues.
5. To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.

Skill Requirements

Key Responsibilities
1. Architecture & Solution Design

Define end-to-end architecture for SAP BTP-based solutions.
Design scalable, secure, and high-performance architectures across:

SAP S/4HANA (on-premise / cloud)
Non-SAP systems
Third-party applications
Create architecture blueprints, HLD/LLD, and governance frameworks.

2. SAP BTP Core Services

Lead implementation and governance of:
Integration Suite (CI, API Mgmt, Event Mesh, Open Connectors)
Extension Suite (CAP, Kyma, Cloud Foundry)
SAP Build (Apps, Process Automation, Work Zone)
Design side-by-side extensions for S/4HANA.

3. Integration & Middleware

Architect and implement integration scenarios:
SOAP / REST / OData APIs
IDoc, RFC-based integrations
Event-driven architectures

Lead migration from:
SAP PI/PO BTP Integration Suite

Ensure reusability, scalability, and security in integrations.

4. API & Event Management

Design and govern APIs using:

SAP API Management
Implement event-driven solutions using:

SAP Event Mesh
Define API lifecycle, throttling, versioning, and security policies.

5. Extension Development

Guide development using:

CAP (Node.js / Java)
SAP Fiori / UI5

Build extensions for:
S/4HANA (side-by-side model)
Custom business applications on BTP

6. Security & Identity

Design identity and access architecture using:
SAP IAS / IPS / IAG
OAuth2, SAML, JWT
Implement secure integrations and authentication mechanisms.

7. Data & Analytics

Work with:
SAP HANA Cloud
SAP Datasphere
SAP Analytics Cloud (SAC)
Design data pipelines and real-time data replication scenarios.

8. DevOps & Governance

Define CI/CD pipelines for BTP deployments.
Use tools like:
Git, Jenkins, Transport Management System (TMS)

Ensure compliance with:
Security policies
Naming standards
Governance frameworks

9. Performance Optimization & Monitoring

Monitor integrations using:

SAP Cloud ALM / Solution Manager
Optimize performance and troubleshoot issues.
Ensure high availability and disaster recovery readiness.

Required Skills & Qualifications
Core Expertise

Strong hands-on experience in:

SAP BTP (Integration + Extension Suite)
SAP S/4HANA integration architecture

Deep knowledge of:

Hybrid integration scenarios
Cloud-native application design

Technical Skills

Expertise in:

Cloud Integration (CI)
API Management
Event Mesh
CAP (Node.js / Java)

Knowledge of:

SAP Fiori/UI5
REST APIs, OData, JSON, XML

Apply Now

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