Mission of the Role
To build scalable systems, lead operational excellence, drive business growth initiatives, improve profitability, strengthen team performance, and reduce founder dependency by creating a high-performing, process-driven organization capable of sustained expansion.
The long-term objective is for the Business Operations & Growth Manager to become the central execution leader responsible for ensuring that strategic plans are translated into measurable business results.
Key Responsibilities1. Business Operations & Process Excellence (25%)
- Lead and oversee day-to-day business operations across all departments.
- Ensure seamless coordination between sales, trainers, student services, marketing, and leadership.
- Design, implement, and continuously improve SOPs, workflows, and operational systems.
- Identify operational inefficiencies, bottlenecks, and growth constraints.
- Implement automation, process improvements, and performance tracking systems.
- Build operational infrastructure that supports rapid business growth.
- Reduce operational dependency on the Founder through effective delegation and accountability systems.
- Establish dashboards and reporting mechanisms to monitor organizational performance.
2. Business Growth, Market Research & Expansion (20%)
- Conduct ongoing market research and competitive analysis.
- Identify emerging opportunities in language training, EdTech, test preparation, and adjacent education markets.
- Lead feasibility studies for new programs, products, and business verticals.
- Analyze industry trends, customer needs, and competitor offerings.
- Develop expansion recommendations supported by market data and financial analysis.
- Support the launch of new products including CELPIP, IELTS, PTE Core, OET, and future educational offerings.
- Identify partnership, licensing, affiliate, and collaboration opportunities.
- Lead business expansion projects from concept through execution.
3. Team Leadership & Performance Management (15%)
- Manage operational staff, coordinators, interns, trainers, and support personnel.
- Establish clear performance expectations and accountability systems.
- Conduct regular performance reviews and coaching sessions.
- Monitor team productivity and operational effectiveness.
- Foster a high-performance, growth-oriented culture.
- Ensure cross-functional alignment across departments.
- Support leadership succession planning and talent development.
4. Student Experience & Retention (10%)
- Oversee student onboarding, engagement, satisfaction, and retention processes.
- Monitor student success metrics and identify opportunities for improvement.
- Resolve escalated student concerns professionally and efficiently.
- Analyze student feedback and implement corrective actions where required.
- Develop initiatives to improve retention, referrals, and overall student experience.
- Ensure service quality standards are consistently maintained across programs.
5. Product Development & Innovation Support (10%)
- Collaborate with developers, trainers, researchers, and leadership on product initiatives.
- Support development of internal learning systems, assessment platforms, student portals, and educational technology solutions.
- Coordinate product testing, implementation, and launch activities.
- Gather user feedback and recommend product improvements.
- Monitor product adoption and performance metrics.
6. Recruitment, Hiring & Talent Acquisition (10%)
- Lead recruitment initiatives across operational, academic, marketing, and support functions.
- Develop workforce planning strategies aligned with business goals.
- Create job descriptions, hiring plans, and recruitment processes.
- Screen candidates, coordinate interviews, and support final hiring decisions.
- Build talent pipelines for future organizational growth.
- Improve onboarding, training, and employee integration processes.
7. Business Intelligence, Financial Oversight & Reporting (10%)
- Monitor key business metrics including revenue, profitability, lead generation, conversion rates, student retention, and team performance.
- Analyze business data and provide actionable recommendations to leadership.
- Develop weekly, monthly, and quarterly performance reports.
- Track departmental KPIs and identify opportunities for growth and efficiency.
- Support budgeting, forecasting, resource allocation, and profitability analysis.
- Assist leadership in making data-driven business decisions.
Key Performance Indicators (KPIs)Business Growth
- Revenue Growth
- Program Expansion Success
- New Initiative Implementation
- Partnership Development
- Market Expansion Progress
Operations
- Operational Efficiency
- SOP Compliance
- Process Improvement Implementation
- Team Productivity Metrics
Student Success
- Student Satisfaction
- Retention Rate
- Referral Rate
- Escalation Resolution Time
Team Performance
- Hiring Success Rate
- Employee Retention
- Team Productivity
- Training Completion
Financial Performance
- Profitability Improvement
- Cost Efficiency
- Resource Utilization
- Budget Adherence
Ideal Candidate ProfileRequired Experience
- 5+ years of Operations, Business Management, Project Management, or Growth Management experience.
- Proven experience leading and managing teams.
- Demonstrated success in scaling operations and improving business performance.
- Strong understanding of business metrics, financial reporting, and operational KPIs.
- Experience working directly with founders, business owners, or senior leadership teams.
- Experience building systems, processes, and accountability frameworks.
Highly Preferred
- Experience within EdTech, Education, Training, Coaching, or Service-Based Businesses.
- Experience managing remote or distributed teams.
- Experience leading business expansion projects.
- Experience launching new products, services, or business units.
- Strong understanding of marketing funnels, customer acquisition, and conversion metrics.
- Experience with CRM systems, dashboards, reporting tools, and business analytics.
Required Skills
- Business Operations Management
- Strategic Planning & Execution
- Financial Analysis & Business Metrics
- Market Research & Competitive Intelligence
- Business Expansion & Growth Strategy
- Team Leadership & Performance Management
- Recruitment & Talent Acquisition
- Project Management
- Process Improvement & Automation
- Data Analysis & Reporting
- Problem Solving & Decision Making
- Stakeholder Management
- Excellent Communication & Leadership Skills
Compensation
Salary: ₹43,000 – ₹50,000 per month (based on experience and demonstrated capabilities)
Timings: 6 AM - 2 PM IST
Performance Bonus: Quarterly performance-based incentives
This role is designed for a future Head of Operations who can help scale Speak Infinite into a leading global education and test preparation company.
Pay: ₹43,000.00 - ₹50,000.00 per month
Benefits:
Work Location: Remote
