Host/hostess Jobs

Guest Relation Executive / Hostess
Eunoia hospitality Pvt. Ltd —Prabhadevi, Mumbai, Maharashtra
- From ₹30,000 a month
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- Food provided
Quick apply
4h
Waiter / Hostess / Service Staff
THAKKOLAM RESTAURANT —Kochi, Kerala
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Sreevalsam Group —India
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Waiter / Hostess / Service Staff
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The ideal candidates should have a positive attitude, excellent communication skills, and a passion for delivering outstanding customer service.
₹10,000 - ₹25,000 a month
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Guest Relation Executive / Hostess

Eunoia hospitality Pvt. Ltd
Prabhadevi, Mumbai, Maharashtra

Quick apply

Job details

Full-time
From ₹30,000 a month
4 hours ago

Benefits

Provident Fund
Food provided

Qualifications

Hospitality
Guest relations
Multilingual
Customer service
Microsoft Office
12th Pass
Bachelor's degree
Hospitality Management
POS
Restaurant experience
Communication skills
Hotel management

Full job description

Job Title: Guest Relation Executive (GRE) / Hostess
Department: Front Office / Guest Relations / F&B
Reports To: Restaurant Manager / Front Office Manager

Immediate Joiners Preferred

Job Summary

The Guest Relation Executive / Hostess is responsible for welcoming guests, creating a positive first impression, managing reservations and seating arrangements, addressing guest inquiries, and ensuring an exceptional customer experience throughout their visit.

Key Responsibilities Guest Reception & Service

Greet guests warmly upon arrival and departure.
Escort guests to their tables or designated areas.
Maintain a professional, friendly, and courteous demeanor at all times.
Ensure guests feel welcomed and valued.

Reservation & Seating Management

Handle table reservations via phone, email, and online platforms.
Manage waitlists and seating arrangements efficiently.
Coordinate with service staff to optimize table turnover and guest flow.
Maintain accurate reservation records.

Guest Relations

Address guest requests, concerns, and complaints promptly and professionally.
Gather guest feedback and communicate improvement opportunities to management.
Build rapport with regular and VIP guests.
Ensure high levels of guest satisfaction.

Communication & Coordination

Coordinate with restaurant, housekeeping, kitchen, or front office teams as required.
Inform guests about promotions, events, and special offers.
Assist in handling special requests such as birthdays, anniversaries, and VIP arrangements.

Administrative Duties

Maintain guest databases and records.
Prepare daily reservation and guest reports.
Ensure reception and waiting areas remain clean, organized, and presentable.

Required Qualifications

High school diploma, bachelor's degree, or hotel management qualification preferred.
1–3 years of experience in hospitality, customer service, restaurants, hotels, or guest relations.
Freshers with excellent communication skills may also be considered.

Required Skills

Excellent verbal and written communication skills.
Strong interpersonal and customer-service orientation.
Pleasant personality and professional appearance.
Ability to handle guest complaints tactfully.
Good organizational and multitasking abilities.
Knowledge of reservation systems and basic computer applications (MS Office, POS systems).
Ability to work flexible shifts, weekends, and holidays.

Preferred Attributes

Positive attitude and team-player mindset.
Ability to remain calm under pressure.
Strong attention to detail.
Multilingual skills are an advantage.

Key Performance Indicators (KPIs)

Guest satisfaction scores.
Reservation accuracy.
Complaint resolution effectiveness.
Positive guest feedback and repeat visits.
Timely and professional guest service.

Flexible to work in shifts, weekends, and holidays.

Interested Candidate contact at [email protected] or call 9167779104.

Pay: From ₹30,000.00 per month

Benefits:

Food provided
Provident Fund

Work Location: In person

Quick apply

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