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Storage L2 Technical Support Engineer

hyre global service pvt.ltd.
Pune, Maharashtra

Quick apply

Job details

Full-time
₹10,00,000 - ₹15,00,000 a year
6 hours ago

Qualifications

Operating systems
Software troubleshooting
Technical support
Master's degree
Analysis skills
Bachelor's degree
Embedded software
Virtualization
SAN
B.E.
Integrated library system

Full job description

Storage L2 Technical Support Engineer

Job Title: Storage L2 Technical Support Engineer

Experience: 4–5 Years

Location: Bangalore, Pune, Hyderabad, Delhi, Kolkata

Employment Type: Full-Time

Job Summary

We are seeking a highly skilled and motivated Storage L2 Technical Support Engineer to provide remote support for enterprise storage environments. The ideal candidate will have hands-on experience with HP Storage products, SAN technologies, backup solutions, tape libraries, and storage infrastructure troubleshooting. The role requires strong analytical skills, customer-facing experience, and the ability to resolve complex technical issues within SLA timelines.

Key Skills Required

Storage Technologies

Storage & SAN Fundamentals

Fibre Channel (FC) and iSCSI Technologies

HP Storage Products – Online & Nearline Storage

SAN, NAS, RAID Concepts

Tape Libraries and Backup Solutions

HP Storage & Backup Products

MSL, ESL, ESL-E Tape Libraries

Virtual Library Systems (VLS)

Disk-to-Disk Backup (D2D Gen2)

HP B6200 Backup Systems

EVA, MSA, NAS, XP Storage Arrays

Operating Systems

Experience with at least one enterprise Operating System

Experience supporting clustered SAN-centric environments

Tools & Technologies

HP Library & Tape Tools (L&TT)

CV-TL and CV-VLS Management Tools

Firmware Upgrades & Diagnostics

Backup Software Administration

SAN Connectivity Troubleshooting

Additional Technical Knowledge

Blade Environment & Virtual Connect

HP ProLiant Servers

Secure Path

Business Copy

Persistent Storage Manager

Virtual Replicator

Networking Concepts & iSCSI Protocol

Roles & Responsibilities

Provide remote hardware and software support for enterprise storage environments.

Diagnose and resolve incidents related to tape libraries, SAN connectivity, backup solutions, and storage infrastructure.

Support customers, field engineers, escalation engineers, and partners via phone, email, and remote sessions.

Perform advanced troubleshooting involving SAN switches, storage arrays, and backup environments.

Collaborate with L2, L3, Engineering Labs, Resource Management, and Account Teams for issue resolution.

Analyze logs, identify root causes, and implement corrective actions.

Maintain accurate documentation of incidents, troubleshooting steps, and resolution activities.

Ensure compliance with SLAs and customer service standards.

Provide timely updates to customers and stakeholders during critical incidents.

Participate in post-incident reviews and continuous improvement initiatives.

Handle firmware upgrades, health checks, and preventive maintenance activities.

Demonstrate a mission-critical support mindset while working in high-availability environments.

Required Experience

4–5 years of experience in Storage, SAN, Backup, and Nearline Product Support.

Experience supporting enterprise tape libraries and backup infrastructure.

Experience troubleshooting SAN and switched SCSI environments.

Knowledge of RAID, SAN, NAS, and storage virtualization concepts.

Experience supporting DLT, SDLT, and LTO1–LTO5 tape technologies.

Exposure to field support activities is preferred.

Strong problem-solving and analytical skills.

Educational Qualifications

B.E./B.Tech or Master's Degree in a Technical Discipline.

Interested candidates can share their updated resume at [email protected]/9902968612

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

Work Location: In person

Quick apply

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