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Monitoring Center Manager – CCTV & Security Operations
Hyperport Logistics Pvt Ltd —Kalyan-Dombivli, Maharashtra
- ₹35,000 - ₹40,000 a month
- Weekend availability
- English
- Microsoft Office
- In-person
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10h

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Monitoring Center Manager – CCTV & Security Operations

Hyperport Logistics Pvt Ltd
Kalyan-Dombivli, Maharashtra

Quick apply

Job details

Full-time
₹35,000 - ₹40,000 a month
10 hours ago

Qualifications

Incident management
CCTV
Shift management
English
Microsoft Office
Security
Communication skills

Full job description

Job Title: Monitoring Center Manager (MC Manager)
Location: Dombivli (East)
Job Type: Full-Time (FT)

Roles & Responsibilities:

Manage day-to-day operations of the Monitoring Center to ensure smooth and continuous operations.
Supervise and manage the Monitoring Center team and ensure effective performance.
Monitor CCTV, surveillance systems, alarms, and security monitoring activities.
Ensure timely identification, reporting, and escalation of security incidents.
Handle critical incidents and coordinate with relevant teams for timely resolution.
Manage shift schedules, team allocation, and proper shift handovers.
Coordinate with site teams, security personnel, vendors, and internal departments.
Review CCTV footage and monitoring alerts as required for incident investigation.
Maintain accurate incident logs, monitoring reports, and operational records.
Prepare and share daily, weekly, and monthly Monitoring Center reports.
Monitor the performance and availability of CCTV, VMS, access control, and alarm systems.
Ensure all monitoring activities are carried out as per company policies and procedures.
Identify security gaps and recommend appropriate corrective and preventive actions.
Ensure proper follow-up on incidents, pending tasks, and escalations.
Handle client and management communication related to monitoring and security operations.
Support audits, compliance activities, and security-related process improvements.
Ensure effective coordination during emergencies and other critical situations.
Maintain high standards of discipline, accuracy, confidentiality, and professionalism.
Train and guide Monitoring Center staff on monitoring procedures and incident handling.
Willingness to work in rotational/night shifts, including weekends and holidays, as per business requirements.

Requirements:

3+ years of experience in a Monitoring Center, Command Center, Security Operations Center, or similar role.
Experience in CCTV monitoring, surveillance, and security operations.
Experience in team handling and shift management.
Knowledge of IP CCTV, VMS, access control, and alarm systems.
Good incident management, communication, and escalation skills.
Good knowledge of MS Office and report preparation.
Strong problem-solving and decision-making abilities.
Willingness to work in rotational/night shifts as per US process requirements.

Pay: ₹35,000.00 - ₹40,000.00 per month

Ability to commute/relocate:

Dombivli, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Monitoring Center: 4 years (Preferred)

Language:

English (Preferred)

Shift availability:

Night Shift (Preferred)
Day Shift (Preferred)

Work Location: In person

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