Balewadi Pune Maharashtra Desktop support technician Jobs – 105 Open Jobs Today

IT Administrator - M365 Support Engineer
KSB SE & Co. KGaA —Pune, Maharashtra
- Full-time
- Microsoft Outlook
- Analysis skills
- Organisational skills
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Eaton —Hadapsar, Pune, Maharashtra
- AutoCAD
- Engineering
- English
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IT Administrator - M365 Support Engineer
KSB SE & Co. KGaA —Pune, Maharashtra
Experience with Email archiving/retention solutions a plus. Solid understanding of ITIL/ITSM best practices. Create and maintain documentation and operational…

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IT Administrator - M365 Support Engineer

KSB SE & Co. KGaA -
Pune, Maharashtra

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Job details

Full-time

Qualifications

Microsoft Outlook
Software deployment
IT service management
Microsoft Exchange
Analysis skills
ITIL
Macros
Organisational skills
Workday

Full job description

The Key Skills Required.

Application knowledge M365 standard apps

The following apps are in focus for the standard application app

M365 administrator
M365 Access Packages
M365 Office Macros & Add-Ins
Planner &To Do
One Note
Whiteboard
Forms
Workday Teams App

Application knowledge MS Teams
Responsible for providing ITSM support to the business and customers.
Create and maintain documentation and operational procedures.
Complete back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of the internal ITSM tool with a focus on user experience and productivity.
Application knowledge One drive
Deployment of Infrastructure improvements on Client environments
Assist in maintaining and deploying other Client applications and environments
Leading initiatives for researching and deploying new applications
Coordinating various IT Staff and Operations
Assist in managing Support Services and related deliverables
Working with End-Users and Vendors to support applications and environments
Working with Client Stakeholders on strategy and vision

Supporting Client initiatives remotely and on premise

Should possess very good knowledge in the areas of :

In-depth knowledge of M365 related services and experience is a must.
Proof point experience is a plus.
Expert understanding of Microsoft Exchange Online.
Experience with Microsoft Teams.
Solid understanding of ITIL/ITSM best practices.
Experience with Email archiving/retention solutions a plus.
Ability to work independently and as part of a team.
Certifications in this field are a plus.
Strong analytical and problem-solving skills and detail oriented.
Firm knowledge of technical details of SMTP / e-mail in general and therefore to analyse e-mail headers in order to determine additional data such as real origin etc.
Expert regarding the operation of Outlook & Exchange from a user’s perspective
Firm grasp of phishing techniques and e-mail based attack patterns
Ability to prioritize workload and consistently meet deadlines.
Strong organizational skills; attention to detail.

Preferable (Nice to have) skill

Relevant professional certifications, such as MS 500, MS 700 certifications.

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IT Administrator - M365 Support Engineer

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