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Manager, Digi-Flex FireTV, Digi-Flex FireTV
ADCI MAA 12 SEZ —Chennai, Tamil Nadu
- Full-time
- Data analysis skills
- Bachelor's degree
- Quality control
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- Bachelor's degree
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Manager, Digi-Flex FireTV, Digi-Flex FireTV

ADCI MAA 12 SEZ -
Chennai, Tamil Nadu

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Job details

Full-time

Qualifications

Programme management
Data analysis skills
Process improvement
Quality assurance
Bachelor's degree
Quality control
Communication skills
Time management

Full job description

DESCRIPTION

This position sits within the Digi-Flex organization, supporting Fire TV's global catalog content operations. The successful candidate will lead and manage a team of ~15 associates responsible for end-to-end provider onboarding, catalog integration testing, and content/app quality assurance — all aimed at delivering a best-in-class experience for Amazon Fire TV customers worldwide.

Key job responsibilities

Manage stakeholder communication across different sites on operational milestones, process changes, escalations, etc.
Own program specific goals around SLA, quality, productivity, and ensure effective resource utilization to maximize team efficiency.
Ensure business processes are well documented and continuously updated.
Responsible for identifying customer impacting issues, coming up with solutions and implementing them.
Work with product and technical teams to build and improve operational tools and processes.
Define, measure and present operating metrics to ops leaders and business partners, along with driving continuous improvements to meet operational targets and OPEX goals.
Provide input for transition planning and potential program expansions.
Manages people performance and support career progression.
Participate in hiring and mentoring to create leadership talent pipeline.

About the team
Digi-Flex primarily focuses on providing highest quality content experience for digital programs across the globe. We believe high-quality content and service will help us earn the trust and loyalty of customers.

Fire TV is one of the world's most popular streaming platforms — reaching hundreds of millions of customers across 50+ countries, partnering with 250+ content providers, and redefining how people discover and enjoy entertainment. Built at the intersection of devices, AI, and content, Fire TV operates with a Day 1 mentality to deliver innovative experiences — from voice-first discovery to smart home integration — in millions of living rooms worldwide.

BASIC QUALIFICATIONS

Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines
Experience analyzing metrics to drive business improvements
Experience identifying and solving complex problems through data analysis
Experience leading process improvements
Graduate with 6+ years of experience in operations /program management, of which a minimum 2+ years in managing people.

- Strong written and verbal communication, and be able to influence business and tech partners - supported by the right set of information.

Experience owning and building processes with very limited guidance.

PREFERRED QUALIFICATIONS

Experience in process improvement/quality control tools and methods
Experience in managing process and operational escalations effectively.
Familiarity with automation/AI tools to improve operational efficiency.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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voice process day jobs in tn

Manager, Digi-Flex FireTV, Digi-Flex FireTV

Electrical Designer - DCN

Senior Appian Developer Advocate

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