pune h.o pune maharashtra desktop support technician Jobs – 143 Open Jobs Today

Technical Support Associate
ISeenLab Technology Private Limited —Pune, Maharashtra
- ₹1,80,122.52 - ₹3,04,354.71 a year
- Full-time
- Customer service
- English
- Windows
- Flexible schedule
- Paid sick time
Quick apply
7h
Technical Support Engineer – Entry Level (Rotational Shift)
Spanidea —Pune, Maharashtra
- Rotational shift
- Communication skills
Linux Systems Administrator (Cloud)
Easebuzz Pvt Ltd —Pune, Maharashtra
- Full-time
- AWS
- APIs
- Linux
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Technical Support Associate

ISeenLab Technology Private Limited
Pune, Maharashtra

Quick apply

Job details

Permanent | Fresher | Full-time
₹1,80,122.52 - ₹3,04,354.71 a year
7 hours ago

Benefits

Leave encashment
Flexible schedule
Paid sick time

Qualifications

Operating systems
Customer service
English
Windows
Technical support
Bachelor's degree
Computer hardware
Remote access software
Computer networking
DNS
Linux
Communication skills
Server management

Full job description

Responsibilities:

Inbound Calls and Tickets:

Answer incoming calls and respond to support tickets in a timely and professional manner.

Gather basic information from clients to understand their issues and provide initial assistance.

Troubleshooting:

Diagnose and resolve common technical issues related to server hosting, such as connectivity problems, email configuration, and basic software installations.

Knowledge Base:

Utilize company-provided knowledge base articles to assist clients with frequently asked questions.

Escalation:

Identify issues that require escalation to higher-level support teams and provide necessary information for further troubleshooting.

Documentation:

Document all interactions with clients, including troubleshooting steps taken and resolutions.

Continuous Learning:

Participate in training programs and stay updated on the latest server hosting technologies and best practices.

Required Skills and Qualifications:

Strong customer service skills, with a focus on empathy and problem-solving.

Basic understanding of computer hardware and software.

Familiarity with common operating systems (e.g., Windows, Linux).

Ability to learn new technologies quickly.

Excellent communication skills, both verbal and written.

Ability to work independently and as part of a team.

Preferred Skills:

Experience with remote support tools (e.g., TeamViewer, AnyDesk).

Basic knowledge of networking concepts (e.g., IP addresses, DNS).

Experience with server management tools (e.g., cPanel, Plesk).

Job Types: Full-time, Permanent, Fresher

Pay: ₹180,122.52 - ₹304,354.71 per year

Benefits:

Flexible schedule
Leave encashment
Paid sick time

Education:

Bachelor's (Preferred)

Language:

English (Preferred)

Work Location: In person

Quick apply

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desktop support technician jobs in pune h.o pune maharashtra

Technical Support Associate

Technical Support Engineer – Entry Level (Rotational Shift)

Linux Systems Administrator (Cloud)

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