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Manager | ServiceNow | HRSD | ServiceNow
- Job requisition ID: 105023
- Entity: Deloitte Touche Tohmatsu India LLP
The team
Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P
Your work profile
We are looking for an experienced ServiceNow HR Service Delivery (HRSD) Manager/ Architect with 9-12 years of hands-on experience in implementing, configuring, and supporting ServiceNow HRSD solutions. The ideal candidate will have strong expertise in HRSD, understanding of HRSD CoEs , automation with enterprise HRIS systems and HR business processes .
- Build and manage ServiceNow HRSD workflows , HRSD CoEs , TA Onboarding, Employee Experience Lifecycle events, Offboarding, Alumni workflows, Rewards & Recognition workflows, Position Management, Payroll queries management , Leave management etc
- Integration with one or more HRIS and HRSM systems like Workday , Oracle HCM, SAP SuccessFactors
- Integration with Learning & Development systems,
- Integration with enterprise IT systems – AD, SSO, enterprise HR portal , Leave management, Payroll systems etc .
- Manage ServiceNow HRSD related demand request, resolve issues, manage HRSD Incident Management, perform HRSD related Problem assessment, perform code change release through client structured Change Management process,
- Support HRSD related Custom Applications , Service Catalogues , Lifecycle events
- Configure ServiceNow HRSD Advance work assignment, HRSD Now Assist GenAI solutions for HR Shared services operations
- Configuring HR Notifications, SLAs, Employee Portal ( EC Pro) , HR FAQs using Knowledge Management
- Build HRSD dashboards using ServiceNow Performance Analytics and reporting
- Build Advance workflows, GenAi, Agentic workflow solutions , NowAssist, VA chat implementation
Education - UG & Above
Key Responsibilities:
- Gather, analyze, and document business and technical requirements related to HR Service Delivery ( HRSD) involving Candidate Experience, Employee Experience, Tallent Acquisition, Onboarding
- Configure, and enhance ServiceNow HRSD capabilities through Emplyee lifecycle, employee experience themes
- Module Configuration: Implement and customize HRSD modules, including HR Case Management, Employee Center/Portal, and Lifecycle Events (Onboarding/Offboarding).
- Development & Integration: Design and develop workflows, business rules, client scripts, and UI policies. Integrate HRSD with external systems (e.g., HRIS like Workday) using Integration Hub.
- Process Automation: Automate employee requests and HR tasks to increase efficiency.
- System Maintenance: Provide operational support, perform upgrades, and debug issues within HR-scoped applications.
- User Experience (UX): Improve the employee experience through intuitive service portals, forms, and mobile interfaces.
- Tune and optimize HRSD to improve performance, scalability, and accuracy
- Provide L2/L3 production support, troubleshooting
- Resolve MID Server and integration problems
- Assist in ServiceNow upgrades, update set migrations, testing, and production deployments
- Create and maintain technical documentation, configuration guides, and operational runbooks
- Ensure implementations align with ServiceNow best practices, hybrid Agile development, governance models, and ITIL standards
Key skills required
- Bachelor’s degree in computer science, Information Technology, or a related field
- 5-8 years of hands-on experience with ServiceNow HRSD.
- Good to have capability on other ServiceNow modules like ITSM, CSM experience
- Strong expertise in: HRSD
- Strong experience in HRSD Integration with Enterpeise systems, HR IT Systems and HR BP processes
- Technical Proficiency: Strong knowledge of ServiceNow platform fundamentals (JavaScript, Glide API, CSS, HTML).
- HRSD Expertise: Experience with HR Case Management, Knowledge Base, and Employee Relations modules.
- Hands-on experience integrating ServiceNow with AD, SSO.
- Hands on experience in integration using OAuth and latest authentication methods for integration
- Strong understanding of MID Server architecture and troubleshooting
- Experience with Flow Designer, workflow editor and automation
- Solid understanding of ITIL processes, especially Event, Incident, and Change Management
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication, documentation, and stakeholder management skills
- Experience working with global, cross-functional operations teams
Preferred Skills:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow CIS HR certification (preferred)
- ServiceNow GenAI and micro certification (preferred)
Experience with:
Candidate must visit the office as per Deloitte and Client ways of working
You bring you
That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.
Your bold odyssey starts here
Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.
Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.
Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.
