Contractor SCM - Logistics Support
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
1. Logistics Operations Support Assist in coordinating the movement of goods from suppliers to warehouses/customers. Support shipment scheduling, load planning, and dispatch activities. Track shipments and provide status updates to internal teams or customers. 2. Order & Delivery Processing Process sales or transfer orders in ERP/logistics systems (e.g., SAP, Oracle). Ensure all shipping documentation (invoices, packing lists, bills of lading) is complete and accurate. Follow up with carriers and freight providers for pickup, transit, and delivery confirmations. 3. Inventory Coordination Help monitor stock levels and update inventory movements in the system. Reconcile physical vs. system stock data as needed. Flag potential stockouts or overstock risks to supervisors or planners. 4. Transportation & Carrier Coordination Communicate with 3PLs (third-party logistics providers), freight forwarders, or courier services. Support booking of transportation for inbound and outbound shipments. Track carrier performance (e.g., on-time delivery, damage rates) and report exceptions. 5. Documentation & Compliance Maintain accurate and timely logistics records, shipment data, and supporting documents. Ensure compliance with trade, customs, and internal shipping policies. Assist with export/import documentation if part of international logistics. 6. Customer & Stakeholder Support Respond to internal or customer queries related to shipments, delivery delays, or damages. Escalate issues to logistics coordinators or managers when needed. Coordinate with warehouse, procurement, and customer service teams. 7. System Updates & Reporting Update shipment, order, and delivery status in logistics or ERP systems. Assist in preparing daily/weekly reports on logistics performance (e.g., delivery status, lead times, exceptions). Support with data entry, validations, and error checking. 8. Process Improvement & Issue Resolution Identify process gaps or repetitive issues and suggest improvements. Participate in root cause analysis for logistics delays or errors. Support continuous improvement initiatives within the logistics or supply chain function.
Qualifications
Certifications
Required Skills
Logistics Support, Transportation And Logistics, Travel Logistics
Language
English (Required)
Language Proficiency -
Beginner - A1
Additional Job Location -
Job Type
Regular
Master Skill List -
Contingent Workers, SCM - Logistics Support
Remote Type -
Office
Work Shift -
Flex Time (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
