remote customer experience associate Jobs – 146 Open Jobs Today

Customer Success Manager
ekagratalentpartners —Remote
- ₹5,00,000 - ₹12,00,000 a year
- Full-time
- Remote
- Administrative experience
- Software development
- APIs
- Health insurance
- Work from home
Quick apply
Sr. Principal, Quality Engineering Architect
Ingram Micro —Remote
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
3d

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Customer Success Manager

ekagratalentpartners
Remote

Quick apply

Job details

Permanent | Full-time
₹5,00,000 - ₹12,00,000 a year

Benefits

Internet reimbursement
Provident Fund
Leave encashment
Health insurance
Work from home
Flexible schedule
Paid sick time

Qualifications

Microservices
Administrative experience
Software development
Product demos
APIs
Communication skills

Full job description

About the job

Title: Customer Success Manager
Salary: 4 to 8 Lakh per annum
Experience: 1 to 3
Workplace: Fully Remote
Location: Bangalore or near by
Joining: Immediate - 2 weeks
Interview Process: 1 Assignment, 2 Tech Rounds

Company Description

A Bangalore based tech firm specialized in software development firm hiring candidates with Customer Success experience.

Role Description

What You'll Be Doing

Engage with customers through outbound visits and inbound requests.
Support onboarding new customers by validating and identifying their needs, key project timelines, potential challenges and risk factors.
Drive adoption and implementation of product features by leading hands-on product demonstrations and technical workshop sessions.
Periodic review of implementation through health checks.
Understand, advocate for, and document customer’s use case, architecture and roadmap.
Work with customers to explore new use-cases and expand API platform usage.
Build active and meaningful relationships with customers, and emerge as their trusted technical advisor and a partner.
Participate in renewal or expansion discussions when looped in by Sales or Renewal teams for technical input.
Effectively manage the tracking and resolution of customer escalations on behalf of product and services.
Manage customer accounts with customer maturity model framework.
And any additional tasks required by the manager.

What You'll Bring

Excellent communication skills and an ability to concisely articulate complex technical issues and solutions.
Practical working knowledge of API’s and microservices architectures.
Storytelling with data to articulate business value.
Strong collaboration and teamwork with cross-functional teams (Sales, Product, Engineering, Marketing, Support, etc.) to represent the voice of the customer.
Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision.
Experience managing multiple projects at a time while focusing on attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention.

Who Should Apply?

You have 1 to 3 years of experience as a Customer Success or Associate Product Manager Role
You wish to move to a Product Manager role in the longer run and look at the current role as an opportunity to learn about the customer and the product better.

Why Join Us?

Work on cool, real-world problems that actually make a difference.
Be part of a team that values innovation, collaboration, and great code.
Continuous learning, upskilling, and growth opportunities.
Fully remote opportunity.

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹1,200,000.00 per year

Benefits:

Flexible schedule
Health insurance
Internet reimbursement
Leave encashment
Paid sick time
Provident Fund
Work from home

Work Location: Remote

Quick apply

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Sr. Principal, Quality Engineering Architect

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