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Specialist - HR Content & Knowledge Management

Ford Motor Company -
Chennai, Tamil Nadu

Apply Now

Job details

1 day ago

Qualifications

Search engines
Knowledge management
Writing skills
Content management systems
Bachelor's degree
SEO
Content management
AI
Communication skills
Editing
Information architecture

Full job description

Job ID

65233

Category

Human Resources

Location

Chennai, India

Work Type

Hybrid

As a Knowledge Management Specialist, you will be responsible for maintaining and improving our HR portal, ensuring employees can easily access relevant information. You will collaborate with HR teams, subject matter experts, and IT to structure content effectively, improve user experience, and support portal enhancements.

Content Management

Maintain, update, and publish HR portal content ensuring accuracy and policy compliance
Establish and enforce content governance standards, taxonomy, and metadata
Conduct periodic content audits to remove outdated or duplicate information
Manage the complete content lifecycle (creation to retirement)

Stakeholder Collaboration

Partner with HR teams and subject matter experts to curate audience-specific content
Translate complex HR policies into clear, user-friendly formats
Provide guidance on content standards, accessibility, and usability

Portal Administration

Act as primary administrator for the HR portal platform
Troubleshoot technical content or system issues
Document processes and create training materials for contributors

Technology & Enhancements

Support portal upgrades and enhancement initiatives
Collaborate with IT to implement new features and improvements
Evaluate new tools, including AI-driven content and search capabilities (SEO)
Evaluate and implement AI-powered customer support tools in intranet platforms

Analytics & Reporting

Monitor portal usage, search trends, and engagement metrics
Generate reports on content performance
Recommend improvements based on data insights

Education & Experience

Bachelor’s degree in Information Management, Communications, HR, or related field
3+ years of experience in knowledge management, content management, or intranet platforms

Technical Skills

Experience with Content Management Systems (CMS) or Knowledge Management Systems (KMS)
Solid understanding of information architecture and content structuring
Strong content writing and editing skills
A good grasp of SEO (Search Engine Optimisation) and search functionality
Experience in implementing AI-enabled content, search tools and customer interactions for intranet platforms

Soft Skills

Excellent written and verbal communication skills
Strong collaboration and stakeholder management abilities
Attention to detail and quality
Problem-solving mindset
Customer-focused approach

Apply Now

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