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Support Portfolio Manager

NetApp -
Bengaluru, Karnataka

Apply Now

Job details

11 hours ago

Qualifications

Jira
Microsoft Powerpoint
Power BI
Microsoft Excel
Azure
Computer Science
Enterprise Software
Salesforce
Engineering
Business analysis
Information Systems
Google Cloud Platform
Tableau
AWS
Analysis skills
Project management
Bachelor's degree
Confluence
Product management
SaaS
Communication skills

Full job description

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.

Job Summary

We are seeking a highly motivated Support Portfolio Manager to support the development, management, and growth of our Customer Success, and Support Services portfolio. This role is ideal for an early-career professional who is passionate about technology, customer experience, and business strategy.

The Support Portfolio Manager will work closely with cross-functional teams including Support Delivery, Customer Success, Sales, Marketing, Finance, and Product Management to help define our offerings, analyze business performance, and improve customer outcomes.

Job Requirements

Portfolio Management

Support development and lifecycle management of service offerings
Assist in defining service packages, pricing models, and GTM materials
Maintain service catalogues, documentation, and knowledge repositories

Business Analysis

Analyse service adoption, revenue, profitability, and customer satisfaction metrics
Develop dashboards and reports to track portfolio performance
Conduct market and competitive research to identify trends and opportunities

Customer Experience

Gather feedback from customers, sales, and delivery teams
Identify opportunities to improve onboarding, adoption, and support experience
Participate in customer interviews and feedback sessions

Cross-Functional Collaboration

Partner with Support Delivery, Customer Success, Sales, Product, and Marketing teams
Coordinate launches of new service offerings
Support enablement content and internal communications

Process Improvement

Drive initiatives to enhance operational efficiency and service scalability
Document business requirements and workflows
Contribute to transformation and automation projects

Key Competencies

Customer-first mindset
Analytical thinking
Business acumen
Communication and storytelling
Collaboration and teamwork
Curiosity and continuous learning
Project management fundamentals

What You’ll Learn

Services portfolio strategy and lifecycle management
SaaS and subscription business models
Pricing and packaging of service offerings
Customer success and support operations
Cross-functional product management skills
Executive-level business communication

Education

Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, Marketing, or a related field.
4–8 years of experience in Product Management, Consulting, Customer Success, Professional Services, Operations, or similar roles.
Strong analytical and problem-solving capabilities.
Excellent written and verbal communication skills.
Proficiency in Microsoft Excel, PowerPoint, and data analysis tools.
Ability to manage multiple priorities in a fast-paced, dynamic environment.

Preferred:

Project experience in technology, SaaS, cloud, or enterprise software.
Familiarity with customer success, support services, or professional services business models.
Experience with tools such as Salesforce, Tableau, Power BI, Jira, or Confluence.
Understanding of subscription and recurring revenue business models.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. now.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

Apply Now

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