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Manager - Product Management

AxisMaxlife -
Remote

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Job details

4 hours ago

Qualifications

Jira
Power BI
Engineering
Business analysis
Master's degree
Bachelor's degree
Confluence
Product management
Natural language processing
Scrum
APIs
Agile
Business Administration
AI
MBA
Leadership

Full job description

Job Description: Manager – Product Owner (Digital AI)

Company: Axis Max Life InsuranceLocation: Gurugram

Role Summary

We are looking for a high-impactManager – Product Owner to leadend-to-end customer journey design and delivery across digital and backend platforms. This role will drive seamless, intelligent, and scalable customer experiences spanningcustomer-facing interfaces (web/app) tocore backend systems (workflow, servicing platforms and basic of policy admin as well).
The ideal candidate is acustomer-obsessed, data-driven product thinker with a strong grasp ofAgile execution, system integrations, and emerging AI/GenAI capabilities to enhance customer experience and operational efficiency.

Key Responsibilities

Own end-to-end customer journeys across lifecycle stages (servicing, renewals).
Translate business goals intoproduct roadmaps, user stories, and execution plans
Bridgefrontend experience with backend workflows, ensuring seamless integration across systems
DriveAgile delivery: backlog grooming, sprint planning, prioritization, and stakeholder alignment
Identify opportunities toembed AI/GenAI capabilities into customer journeys and operations
Collaborate withengineering, UX, business, operations, and data teams for execution
Improvecustomer experience and operational efficiency through continuous optimization
Define and trackKPIs, performance metrics, and product adoption
Ensurecompliance, data security, and governance standards in product design

Key Skills Competencies

Product Domain Skills

Strong understanding ofdigital product lifecycle and Agile/Scrum
Experience incustomer journey mapping and service design
Knowledge ofinsurance/BFSI processes (policy issuance, servicing, claims preferred)
Ability to managecomplex, cross-system integrations

AI / GenAI Data Orientation

Understanding ofAI/ML Generative AI use cases in insurance:
Chatbots conversational journeys
Personalization recommendations
Familiarity with:
AI-driven automation (OCR, NLP, workflow optimization)
Data analytics experimentation (A/B testing, insights-driven decision-making)
Ability to work withdata science/AI teams to define use cases and success metrics
Awareness ofresponsible AI principles, data privacy, and model performance

Stakeholder Leadership Skills

Strong stakeholder management acrosstech, business, and operations
Excellentcommunication and problem-solving skills
Ability to drivealignment and ownership in cross-functional teams
Execution-focused mindset with attention to detail and impact

Required Qualifications Experience

3–4 years of experience as aProduct Owner / Business Analyst / Digital Product Manager
Experience inInsurance / BFSI / FinTech / Digital-first organizations
Bachelor’s degree in Engineering or MBA in related field
Hands-on experience working inAgile delivery environments

Preferred Qualifications

Exposure toAI/GenAI implementations in products or operations
Experience withworkflow/BPM systems and integration with policy admin platforms
Certifications inAgile/Scrum/Product Management
Exposure tocustomer experience (CX) transformation initiatives

Tools Technologies

Product Agile: JIRA, Confluence
Integration: APIs, microservices-based architectures
Workflow: BPM/workflow tools
Analytics: Google Analytics, Power BI, or similar tools

AI/Automation (good to have): AI platforms, NLP/OCR tools, conversational AI tools

Apply Now

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