LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.
Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator (DNO) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.
LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.
Job Description and Responsibilities:
We are seeking a talented and proactive IT Operations Specialist to manage, optimize, and secure our corporate IT environment. Our workplace is cloud-first, fast-paced, and predominantly macOS-based (with a subset of Windows workstations).
In this role, you will be much more than a traditional help desk technician. You will act as the backbone of our daily operations, owning the lifecycle of our hardware, managing our cutting-edge SaaS stack, and ensuring our global team has a seamless, secure digital experience. If you love automation, modern identity management, and building frictionless workflows for end-users, we want to hear from you.
Endpoint Management & MDM: Own the deployment, configuration, and security of all corporate endpoints. Utilize our MDM platform to enforce security policies, manage patch compliance, and drive zero-touch deployment for both Mac and Windows devices.
Identity & Access Management (IAM): Act as a primary administrator for Okta, handling user onboarding/offboarding, application provisioning, group rules, and multi-factor authentication (MFA).
SaaS Collaboration Administration: Manage, configure, and troubleshoot our core communication and productivity suites, including Google Workspace, Slack, and the Atlassian Suite (Jira Service Management & Confluence).
Advanced Cross-Platform Support: Provide tier 2/3 technical support for a mostly macOS environment, alongside a smaller fleet of Windows 11 systems.
IT Infrastructure & Security: Partner with Security teams to ensure endpoints adhere to compliance frameworks. Troubleshoot local office network connectivity, VPNs, and smart conference room hardware.
Asset Lifecycle Management: Oversee hardware procurement, inventory tracking, refresh cycles, and e-waste disposal.
Job Requirements:
Experience: 2+ years of experience in IT support, IT engineering, or IT operations within a modern corporate environment.
Operating Systems: Deep expert-level knowledge of macOS troubleshooting and configuration, with strong foundational knowledge of Windows 10/11 administration.
The Tech Stack: Proven, hands-on administration experience with Okta, Google Workspace, Slack, and Jira/Confluence.
MDM Mastery: Solid experience utilizing modern MDM tools to manage apple profiles, configuration payloads, and application packaging.
Customer-First Mindset: Exceptional communication and interpersonal skills. You can translate complex technical issues into empathetic, easy-to-understand solutions for internal employees.
Proactive Problem Solver: A self-starter who looks to fix the root cause of a problem and automate repetitive tasks rather than just closing tickets.
Good to have:
Experience writing basic scripts (Bash, Zsh, or PowerShell) or utilizing API workflows to automate routine IT tasks.
Relevant certifications (e.g., Apple Certified Support Professional, Okta Certified Professional, Google Workspace Administrator).
Experience working in a high-growth startup or hybrid-work environment.
Recruitment Process:
Benefits we have for you:
- Paid lunch (In the office)
- Training and workshops
- Top-of-the-class engineers to learn from and work with
About us:
At LotusFlare, we attract and keep amazing people by offering two key things:
- Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
- Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.
From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.
With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.
Website: www.lotusflare.com
LinkedIn: https://www.linkedin.com/company/lotusflare
Instagram: https://www.instagram.com/lifeatlotusflare/
Twitter: https://twitter.com/lotus_flare
