Bangalore, Ka Associate 1 2 Jobs – 739 Open Jobs Today

Process Associate - Myntra
Shopemet Networks Private Limited —Bommanahalli, Bengaluru, Karnataka
- ₹2,00,000 - ₹3,50,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Health insurance
Quick apply
Growth Associate - Founders office
Indian Edu Hub —HSR Layout, Bengaluru, Karnataka
- ₹35,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
- Paid sick time
Quick apply
IT Support Associate
ADCI - Karnataka - A66 —Bengaluru, Karnataka
- Full-time
- Windows
- Bachelor's degree
- Linux
- Flexible schedule
Operations Associate
Newton School of Technology —Kormangala, Karnataka
- Up to ₹6,00,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- English
- Health insurance
- Paid time off
Quick apply
14d
IT Support Associate , Ops Tech Solutions Delivery
ADCI - Karnataka —Bengaluru, Karnataka
- Urgently hiring
- Windows
- Bachelor's degree
- Computer networking
OCR/IDP Data Labelling & Validation Specialist - Contract -
ABBYY —Bengaluru, Karnataka
- Full-time
- Remote
- English
- 12th Pass
- Analysis skills
- Flexible schedule
Quick apply
Project Asistant to Research Associate
The Energy and Resources Institute —Bengaluru, Karnataka
- ₹40,000 - ₹60,000 a month
- Full-time
- Master's degree
- Electrical experience
- Bachelor's degree
Quick apply
Sales Team Leader (Wedding / Advertisement Shoots )
7d Ad Valley —Bengaluru, Karnataka
- ₹40,000 - ₹60,000 a month
- Full-time
- Hybrid work
- Sales
- Customer service
- Bachelor's degree
- Paid time off
- Work from home
Quick apply
Hostel Warden
JITO Administrative Training Foundation —Sampangiramnagar, Bengaluru, Karnataka
- Up to ₹40,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Food provided
- Paid sick time
Quick apply
1d
Production Associate
NeoDx Biotech Labs Pvt. Ltd —Electronic City, Bengaluru, Karnataka
- ₹25,000 - ₹32,000 a month
- Full-time
- B.Sc
- Master's degree
- Bachelor's degree
- Health insurance
- Paid sick time
Quick apply
9d
Data Processing Associate
Bolster Legal Service Pvt Ltd —Bengaluru, Karnataka
- Up to ₹18,000 a month
- Full-time
- Microsoft Office
- Analysis skills
- Data entry
- Health insurance
- Food provided
Quick apply
10d
Accounts Payable
Tata Consultancy Services —Bengaluru, Karnataka
- Full-time
- Finance
- Master's degree
- 12th Pass
Customer Support Associate
Breakout Escape Rooms —Bengaluru, Karnataka
- ₹3,00,000 - ₹3,60,000 a year
- Full-time
- Customer service
- English
- Master's degree
Quick apply
E-Commerce Associate
The Pink Moon —Bangalore City, Bengaluru, Karnataka
- ₹25,000 - ₹35,000 a month
- Full-time
- English
- In-person
- Cell phone reimbursement
Quick apply
Analyst - Billing/Invoicing
HCLTech —Bengaluru, Karnataka
- Microsoft Excel
- Oracle
- QuickBooks
11d
IT Support Associate II
ASSPL - Karnataka —Bengaluru, Karnataka
- Full-time
- Customer service
- Windows
- AWS
RRN00017022 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00017023 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00017016 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00017013 Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office

I want to receive the latest job alerts for associate 1 2 in bangalore, ka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

associate 1 2 jobs near bangalore, ka

Service Desk Associate jobs in Bengaluru, Karnataka

IT Support jobs in Bengaluru, Karnataka

Billing Analyst jobs in Bengaluru, Karnataka

Sales Team Leader jobs in Bengaluru, Karnataka

Customer Service Representative jobs in Bengaluru, Karnataka

Transaction Processing Associate jobs in Bengaluru, Karnataka

E-commerce Specialist jobs in Bangalore City, Bengaluru, Karnataka

Research Associate jobs in Bengaluru, Karnataka

Operations Associate jobs in Kormangala, Karnataka

Founder jobs in HSR Layout, Bengaluru, Karnataka

Transaction Processing Associate jobs in Nanakramguda, Hyderabad, Telangana

Transaction Processing Associate jobs in Hitec City, Hyderabad, Telangana

Associate Software Engineer jobs in Hyderabad, Telangana

Transaction Processing Associate jobs in Mumbai, Maharashtra

Associate jobs in Chennai, Tamil Nadu

Transaction Processing Associate jobs in Palarivattom, Kochi, Kerala

Food Industry,food Processing jobs in Kerala

Catalog Associate, Ecommerce jobs in Coimbatore, Tamil Nadu

Service Desk Associate jobs in Hyderabad, Telangana

Service Desk jobs in Noida, Uttar Pradesh

Process Associate - Myntra

Shopemet Networks Private Limited
Bommanahalli, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Fresher | Full-time
₹2,00,000 - ₹3,50,000 a year

Benefits

Provident Fund
Health insurance

Qualifications

Software troubleshooting
Customer service
Upselling
Malayalam
English
Tamil
Hindi

Full job description

1. Answering Inbound Customer Calls

Answering incoming customer calls is the primary responsibility of a call center employee at the entry level-position of inbound call centers. When receiving inbound calls, they must provide accurate information about a company’s offerings, answer questions from prospects or current customers, resolve basic issues, and manage account inquiries.

An inbound call center representative may also be responsible for processing orders and payments, resolving billing and payment issues, managing cancellations, shipping, refunds, returns, and warranties, and properly logging customer data after each customer interaction.

To efficiently handle the inbound call volume and deliver an exceptional customer service experience, they should know how to start and end a call, follow call scripts, put a customer on hold, and transfer a call when the customer’s issue needs escalation.

2. Managing Customer Complaints

A call center job requires agents to effectively manage complaints and deal with unhappy customers. Therefore, agents should be trained and equipped to solve customer problems quickly and efficiently and defuse conflicts before they turn into more challenging situations.

Agents must be able to demonstrate excellent listening skills, empathy, problem-solving, and properly apologize. They also should know how to seamlessly escalate the issue to higher-tier support if it cannot be resolved immediately, or if an agent doesn’t have the appropriate skill set or authority.

3. Troubleshooting and Follow-ups

In IT, tech, and SaaS companies, call center representatives can be involved in troubleshooting and resolving technical support issues customers may have with a company’s product or service. That can also include performing diagnostic tests, troubleshooting software installations, and assisting with setting up product features. Since complicated tech issues aren’t always resolved on the first contact, agents may also need to follow up with customers and update them on the progress of their queries.

4. Making Outbound Calls

In outbound call centers, agents initiate calls to leads, prospects, or customers, rather than accepting incoming calls. These calls can have specific purposes ranging from cold calling, telemarketing sales, and proactive support to scheduling appointments, gathering feedback, and conducting market research.

Lead generation and sales: Agents make large volumes of outbound calls to generate leads or sell a company’s products or services to existing clients.
Proactive customer service: Agents reach out to customers proactively to address existing or potential issues before they become bigger problems.
Conducting market research: Agents make outbound calls to conduct market research and gather insights about market trends and consumer preferences.
Collecting customer feedback: Agents can be responsible for calling up the customers to gather feedback about the products or services they purchased.
Appointment scheduling: Agents may call potential customers to schedule appointments and events with a business.
Debt collection: Agents call customers who have overdue payments to negotiate payment plans, collect debts, and resolve other financial disputes.

Most outbound call center operations and agent workflows can be optimized through call center dialing tools such as AI-powered auto dialers. Call center dialers automate the dialing process and enable agents to handle high outbound call volumes while increasing agent talk times and reducing agent idle times.

5. Up-Selling and Cross-Selling

Up-selling and cross-selling are also among the common call center duties. During customer service interactions, agents can encourage customers to purchase a higher-end version of a product or service they are already using (up-sell) or offer a related or complementary product or service (cross-sell). To do it efficiently, professionally, and in a non-intrusive way, agents should have deep product knowledge and be able to communicate its benefits to customers.

Note: Candidates who can speak English + Tamil/Hindi/Malayalam are only eligible to apply

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹350,000.00 per year

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

associate 1 2 jobs in bangalore, ka

Process Associate - Myntra

Growth Associate - Founders office

IT Support Associate

Operations Associate

IT Support Associate , Ops Tech Solutions Delivery

OCR/IDP Data Labelling & Validation Specialist - Contract -

Project Asistant to Research Associate

Sales Team Leader (Wedding / Advertisement Shoots )

Hostel Warden

Production Associate

Data Processing Associate

Accounts Payable

Customer Support Associate

E-Commerce Associate

Analyst - Billing/Invoicing

IT Support Associate II

RRN00017022 - Service Desk Associate

RRN00017023 - Service Desk Associate

RRN00017016 - Service Desk Associate

RRN00017013 Service Desk Associate

I want to receive the latest job alerts for associate 1 2 in bangalore, ka

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected