Bengaluru Karnataka Help desk Jobs – 146 Open Jobs Today

Customer Support Specialist
MyAdvice —Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Remote
- Customer service
- Travel
- Organisational skills
- Health insurance
- Flexible schedule
Quick apply
Junior Service Desk Analyst
Endava —Bengaluru, Karnataka
- Full-time
- Remote
- Software troubleshooting
- English
- Analysis skills
- Work from home
3d
RRN000371 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
- Time management
IT Service Desk Analyst
Persistent —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Flexible schedule
Helpdesk Engineer
Thomson Reuters —Bengaluru, Karnataka
- Full-time
- Computer science
- Microsoft Access
- Azure
2d
Customer Support Specialist
Bottomline —Bengaluru, Karnataka
- Night shift
- Hybrid work
- Customer service
- Salesforce
- Bachelor's degree
6d
Service Desk Analyst
Systal Technology Solutions —Bengaluru, Karnataka
- Full-time
- Windows
- In-person
- Communication skills
ISSRRN000182 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
RRN000375 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
Service Desk Engineer
First American India Pvt Ltd —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
- Health insurance
Quick apply
Service Desk Engineer
Aeries Technology —Bengaluru, Karnataka
- Google Suite
- Windows
- Bachelor's degree
3d
Service Desk Analyst
Schneider Electric —Bengaluru, Karnataka
- Online application
- Microsoft Outlook
- English
- Windows
Help Desk Engineer
symplr —Bengaluru, Karnataka
- Full-time
- Azure
- Software troubleshooting
- Windows
Service Desk Technician
Systal Technology Solutions —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Windows
- Bachelor's degree
Help Desk - L3 (ILD Support)
Circana India —Bengaluru, Karnataka
- Hybrid work
- Oracle
- Software troubleshooting
- Windows
Quick apply
RRN000368 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Service Desk Analyst
Endava —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- English
- Analysis skills
3d
Support Engineer
Apna —Bengaluru, Karnataka
- Google Suite
- Software troubleshooting
- Windows
Quick apply
RRN000369 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Executive Assistant to the Founder
FullThrottle Labs —Bengaluru, Karnataka
- ₹6,00,000 - ₹12,00,000 a year
- Full-time
- English

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Customer Support Specialist

MyAdvice -
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹8,00,000 - ₹10,00,000 a year

Benefits

Provident Fund
Health insurance
Flexible schedule

Qualifications

WordPress
Customer service
Technical support
Zendesk
Organisational skills
AI
Leadership
Communication skills

Full job description

Position Summary
As a Customer Support Specialist, you serve as the first point of contact for MyAdvice clients. This role is responsible for resolving high-volume support requests efficiently while delivering exceptional customer service.
You will handle the majority of incoming tickets—answering questions, assisting with simple website updates, guiding clients through platform features, and ensuring requests are properly triaged and escalated when necessary.
This role requires strong communication skills, attention to detail, and the ability to balance speed with accuracy in a fast-paced environment.
______________________

Shift & Work Schedule
This role supports our US operations. The selected candidate will be assigned one of the following schedules based on business needs:

Available Shifts (IST):

6:30 PM – 3:30 AM
10:30 PM – 7:30 AM

Available Work Weeks:

Sunday – Thursday
Monday – Friday
Tuesday – Saturday

Important: Candidates must be willing to work any of the above shifts and workweek combinations as assigned. The assigned schedule will be considered the employee's regular working schedule.
______________________

Essential Duties

Manage and resolve incoming support requests via ticketing system, phone, and email
Close 100+ tickets per week while maintaining quality standards
Answer inbound calls and assist clients in real-time
Assist with simple website updates (text edits, image swaps, basic changes)
Guide clients through platform features and functionality
Clearly explain technical concepts in non-technical language
Identify issues that require escalation to Tier 2
Document all interactions thoroughly in ticketing system
Maintain a high level of professionalism and empathy
Collaborate cross-functionally with internal teams

______________________

Required Skills & Experience

1+ year in high-volume customer service or technical support
Experience using support ticketing software (Zendesk preferred)
Strong written and verbal communication skills
Ability to multitask and manage high ticket volume
Basic understanding of CMS platforms (WordPress preferred)
Comfortable learning and explaining web-based software platforms
Strong attention to detail and organizational skills
Ability to work independently and manage multiple priorities
Familiarity with AI-powered productivity and support tools (ChatGPT, Claude, Gemini, Cursor, or similar)
Ability to leverage AI tools to improve efficiency, problem-solving, communication, and customer support workflows
Willingness to continuously learn and adapt to emerging AI technologies and best practices

______________________

Success in This Role Looks Like:

90%+ of tickets resolved without escalation
Strong CSAT scores
Accurate triage and escalation decisions
Clear, client-friendly communication
Consistent ticket throughput without sacrificing quality

______________________

Position Details

Base Salary: 8 to 10 LPA based on experience and qualifications.
Position Type: Full-time, Salaried
Work Locations: This position is fully remote to start, but there is the chance this position will be called back to the office in Bangalore. We will prioritize candidates that are located in Bangalore or willing to relocate there.
Travel: May require occasional local or national travel (less than 5% of the time, if at all).
Physical Requirements: Prolonged periods sitting at a desk and working on a computer (90% at desk, 10% of time walking); Ability to lift up to 30 lbs and use typical office equipment (computers, keyboards, printer, etc.).

______________________

Benefits

Employer-contributed medical insurance (100% premium covered by the company)
Provident Fund (PF) contributions as per policy
Leave policy: 12 Sick/Casual Leaves + 18 Annual Leaves + 10 Company Holidays
Remote-first Company, Flexible Schedules + Early Out Fridays!
Employee Assistance Program (EAP): free mental health support, financial/legal consultations, and more
Tuition Reimbursement Program (up to ₹1 lakh annually) + Executive Mentorship Program
Leadership Training Program: learn the fundamentals of leading a team (available to all employees)
Ongoing personalized coaching and career development support
Casual / Business Casual dress code and a fun work environment (games, coffee, snacks, etc.)
Core value initiatives: “Pay It Forward,” Project Fantastic (client collaboration), and more!

______________________

MyAdvice

"We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to relentlessly chase it, because in the process, we will catch excellence.” — Vince Lombardi

MyAdvice helps medical, dental, and legal practices grow more efficiently. Our Success Center brings marketing, automation, and business insights into one platform so clients can convert more opportunities, improve their operations, and generate measurable returns on their investment.

We’ve spent more than 20 years evolving alongside the practices we serve, from our roots in digital marketing to a broader platform focused on sustainable business growth. We’re building a company for the next stage of that journey, and we’re looking for people who want to help shape it.

Our culture is grounded in grit, accountability, curiosity, and continuous improvement. We set ambitious goals, speak honestly about what’s working and what isn’t, and expect people to take ownership of outcomes. In return, you’ll have room to contribute ideas, develop your skills, and make a visible impact on our clients and our company.

We also believe stronger teams are built from different perspectives and experiences. If the role interests you but you don’t meet every listed qualification, we still encourage you to apply. We care about what you’ve accomplished, how you think, and your willingness to learn.

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Refine Your Search

help desk jobs in bengaluru karnataka

Customer Support Specialist

Junior Service Desk Analyst

RRN000371 - Application Tech Support Practitioner

IT Service Desk Analyst

Helpdesk Engineer

Customer Support Specialist

Service Desk Analyst

ISSRRN000182 - Application Tech Support Practitioner

RRN000375 - Application Tech Support Practitioner

Service Desk Engineer

Service Desk Engineer

Service Desk Analyst

Help Desk Engineer

Service Desk Technician

Help Desk - L3 (ILD Support)

RRN000368 - Application Tech Support Practitioner

Service Desk Analyst

Support Engineer

RRN000369 - Application Tech Support Practitioner

Executive Assistant to the Founder

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