Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

͏

Do

Support process by managing transactions as per required quality standards
- - Own preparation and review of quarterly letters, flash reports, talking points, fund snapshots and investor templates
    Develop, refine and maintain pitchbooks, marketing materials, and content for the Limited Partners Annual Conference
    Lead responses for due diligence requests from LPs and consultants, coordinating inputs across multiple teams
    Oversee creation and accuracy of Separately Managed Account (SMA) letters
    Ensure consistent and accurate information flow between portfolio management, asset management and controllers
    Maintain and enhance datasets across valuation metrics, property attributes, financial performance and fund ‑ level trackers
    Conduct analysis to identify trends, variances and key performance drivers, present insights to stakeholders
    Manage quality control and workflow allocation for the Analyst; provide training and feedback
    Partner with onshore and offshore teams to align messaging, data integrity and reporting timelines
    Support ad ‑ hoc strategic projects and operational improvement initiatives across the fund
    Maintain a strong focus on compliance, governance and data accuracy

͏

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- - wn preparation and review of quarterly letters, flash reports, talking points, fund snapshots and investor templates
  - Develop, refine and maintain pitchbooks, marketing materials, and content for the Limited Partners Annual Conference
  - Lead responses for due diligence requests from LPs and consultants, coordinating inputs across multiple teams
  - Oversee creation and accuracy of Separately Managed Account (SMA) letters
  - Ensure consistent and accurate information flow between portfolio management, asset management and controllers
  - Maintain and enhance datasets across valuation metrics, property attributes, financial performance and fund ‑ level trackers
  - Conduct analysis to identify trends, variances and key performance drivers, present insights to stakeholders
  - Manage quality control and workflow allocation for the Analyst; provide training and feedback
  - Partner with onshore and offshore teams to align messaging, data integrity and reporting timelines
  - Support ad ‑ hoc strategic projects and operational improvement initiatives across the fund

͏

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏

Deliver

Performance Parameter

Measure

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

Self- Management

Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Financial Planning & Analysis .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Job Description

͏

Do

Support process by managing transactions as per required quality standards

͏

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

͏

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

͏

Deliver

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