Bengaluru Karnataka Technical services analyst Jobs – 1914 Open Jobs Today

Problem Management Analyst
CGI —Bengaluru, Karnataka
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
3d
Incident, Problem and Change Management (IPC) Analyst
CGI —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Communication skills
Quick apply
6d
Data Analyst
CGI —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- English
- Software development
Quick apply
SOC Analyst
ECI —Bengaluru, Karnataka
- Computer Science
- Bachelor's degree
- In-person
13d
Analyst III Infrastructure services
DXC Technology —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- English
- 12th Pass
Support Services Analyst
Deltek, Inc. —Bengaluru, Karnataka
- Remote
- Oracle
- Windows
- Bachelor's degree
IT Support Analyst
Huron Eurasia India Private Limited —Bengaluru, Karnataka
- Weekend availability
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Technical Services Analyst
Solventum —Bengaluru, Karnataka
- Full-time
- Oracle
- Computer Science
- Customer service
8d
Product Support Analyst
InvestCloud Technology India Pvt Ltd. —Bengaluru, Karnataka
- Software troubleshooting
- Windows
- Communication skills
Quick apply
Lead Quality Analyst
Airbus India Private Limited —Bengaluru, Karnataka
- Email
- Computer Science
- Bachelor's degree
- Software development
Security Managed Services Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Master's degree
- Bachelor's degree
Product Operations Analyst
PHONEPE LIMITED —Bengaluru, Karnataka
- Microsoft Excel
- Engineering
- Finance
Quick apply
6d
Analyst
MUFG —Bengaluru, Karnataka
- Full-time
- Microsoft Word
- Microsoft Excel
- Research
2d
Associate Business Analyst
Accrete Globus Technology —JP Nagar, Bengaluru, Karnataka
- Up to ₹4,00,000 a year
- Full-time
- English
- In-person
- Communication skills
Quick apply
4h
Associate Analyst | Azure Dev | Bengaluru | Emerging ERP Solutions
Deloitte —Bengaluru, Karnataka
- Azure
- Computer Science
- Databases
3d
Client QA & Operations Analyst
Rifa AI —Bengaluru, Karnataka
- ₹8,00,000 - ₹15,00,000 a year
- Full-time
- Remote
- English
- AI
Quick apply
L1 Support Analyst
CloudBerry Technologies —Bengaluru, Karnataka
- Bachelor's degree
- Diploma
- Communication skills
Security Operations Center Analyst
ECI —Bengaluru, Karnataka
- Computer Science
- Bachelor's degree
- In-person
3d
IT Service Desk Analyst
Persistent —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Flexible schedule
Technical Support Senior Analyst
The Cigna Group —Bengaluru, Karnataka
- Full-time
- Computer science
- Microsoft Excel
- Software troubleshooting

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Problem Management Analyst

CGI -
Bengaluru, Karnataka

Quick apply

Job details

Permanent | Full-time
3 days ago

Qualifications

Jira
BCS
Computer Science
Incident management
BMC Remedy
IT service management
Analysis skills
Bachelor's degree
ITIL
Software development
ServiceNow
Problem management
Communication skills

Full job description

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Problem Management Analyst
Position: SSE
Experience: 5-8 years
Category: Software Development/ Engineering
Shift: 24/7 rotational
Main location: Bangalore, Chennai
Position ID: J0826-2115
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience.

Key Responsibilities

. Own and manage the end to end Incident Management process in accordance with ITIL best practices.
. Monitor and manage incidents based on priority, severity, business impact, and urgency.
. Lead and coordinate Major Incident Management (MIM) activities.
. Act as the central point of coordination during major/high priority incidents.
. Ensure timely communication and regular updates to stakeholders during major incidents.
. Coordinate with Infrastructure, Application, Network, Security, Cloud, Service Desk, and third party teams to restore services.
. Ensure incidents are logged, categorized, prioritized, assigned, and progressed appropriately.
. Monitor incident SLAs and drive timely resolution or escalation.
. Conduct major incident bridge calls and coordinate technical teams during service outages.
. Ensure appropriate escalation to management and relevant stakeholders when required.
. Prepare and distribute Major Incident Reports / Post Incident Reports.
. Work closely with Problem Management teams to identify recurring incidents and initiate RCA.
. Identify opportunities to improve incident response, resolution time, and service availability.
. Maintain incident management procedures, escalation matrices, contact lists, and operational documentation.
. Track incident trends and provide regular dashboards and management reports.
. Coordinate with vendors and service providers for incidents involving third party services.
. Ensure lessons learned from major incidents are captured and implemented.

Required Skills & Experience

. 4–8 years of experience in Incident Management / IT Service Management / IT Operations.
. Strong understanding of ITIL Incident and Major Incident Management processes.
. Hands on experience managing P1/P2 incidents and critical service outages.
. Experience coordinating multiple technical teams during high severity incidents.
. Strong understanding of SLA, OLA, escalation, prioritization, and service restoration processes.
. Excellent communication and stakeholder management skills.
. Ability to remain calm and organized during high pressure situations.
. Strong analytical, problem solving, and decision making skills.
. Experience with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management, or equivalent.
. Experience preparing Major Incident Reports and coordinating post incident reviews.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

technical services analyst jobs in bengaluru karnataka

Problem Management Analyst

Incident, Problem and Change Management (IPC) Analyst

Data Analyst

SOC Analyst

Analyst III Infrastructure services

Support Services Analyst

IT Support Analyst

Technical Services Analyst

Product Support Analyst

Lead Quality Analyst

Security Managed Services Analyst

Product Operations Analyst

Analyst

Associate Business Analyst

Associate Analyst | Azure Dev | Bengaluru | Emerging ERP Solutions

Client QA & Operations Analyst

L1 Support Analyst

Security Operations Center Analyst

IT Service Desk Analyst

Technical Support Senior Analyst

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