Reporting to: Area Manager
Reportees: Asst Café Manager, MTs, OTs, Brew Master, Team Members.
KRA:
- Translating company’s objectives in the region
- Ensure store compliance with company’s operational procedures
- Lead, motivate & develop team to maximize profits
- Drive customer focus through service standards in area
Knowledge, Skills & Abilities:
§ Excellent communication & influencing skill
§ Result oriented
§ Financial awareness & understanding of P&L
§ Ability to strategize & analyze reports
§ Sales & marketing orientation
§ Planning & organizational skills
§ Building & developing high performance team
§ Operating system & internet skills
Qualifications:
Exposure:
§ BHM graduate / Any Graduate
§ 2 - 8 years of experience in handling Cafes
§ QSR or Coffee Background
Duties & Responsibilities:
Financial:
Ø Supervise an individual outlet.
Ø Maximize Café sales performance and drive profits.
Ø Sales forecasting and apportioning targets across teams.
Ø Asset & Equipment maintenance.
Ø Assuring the Timely & Accurate indent is placed for the café.
Ø Wastage control measures.
Ø Ensuring the compliance of the SOPs on cash & all the tenders.
Ø Timely forecast of the stock in order to ensure the smooth operation of the cafe.
Learning & Development Management:
Ø Retention of manpower.
Ø Motivating the team to ensure the sales target in met.
Ø Briefing the team on a daily basis to ensure the team understands the importance SOPs
Ø Ensure the team is groomed to move to the next level.
Ø Grievance handling & solving issues.
Ø Ensure the Training Certification of team members.
Process Indicators:
Ø Ensuring all the documentation related to the café is done on time (Sales Reports/ Café Registers).
Ø Ensuring the Quality Audits done on day to day basis.
Ø Implementation of SOPs.
Ø Efficient utilization of the manpower by means of effective charting out the duty rooster.
Ø Integrity, cost controllable & Waste Management.
Ø Ensuring 90% score in the Management Visit Report.
Customer orientation:
Ø Ensure all the Customer complaints are resolved.
Ø Analysis of Customer database complaints & drive the footfall in the cafes.
Ø Ensuring the MAST & SOPs is followed by the team in the café to drive customer focus.
Ø Ensuring the Training norms are met.
Ø Ensuring 90% score in the Management Visit Report.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
