Faridabad Haryana Dialer manager Jobs – 3 Open Jobs Today

Manager WFM Dialer
EXL Service —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
Dialer manager
ComparePolicy.com —Noida, Uttar Pradesh
- Full-time
- Salesforce
- Windows
- Bachelor's degree
Global IT Managed Services Leader
apexanalytix —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Travel
- APIs
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Manager WFM Dialer

EXL Service -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time

Qualifications

IVR
Bachelor's degree

Full job description

Job Description: Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center
This role will also be providing compliance guidance when running outbound campaigns
Responsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goals
Ensure adequate staffing levels and minimize organizational risks.
Perform daily uploads, downloads, and importing
Ensure and document outbound dialer activity
Analyze dialer-output data to identify potential problems and issues
Run payment report regularly
Create and update dialing campaigns filter, list strategies, and reports
Monitor and adjust the performance of the dialer systems
Responsible for all aspects of the call center technology platform including conversational IVR, cloud-based contact center solutions, workforce management, and outbound dialing/campaign management
Responsible for team member schedules to endure all intervals during business hours are staffed to support expected call volumes
Configuration of new campaigns: creation, user profiles, worksheets, etc
Provide guidance on compliance awareness such as DNC, States laws, TCPA (Cells Phones), GDPR, FDCPA, other Federal Laws, California Privacy Act, etc.
Support various contact types; Independent Business (Result of OB call), OB, Auto Dial, SMS

Responsibilities: Core Responsibilities

Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center
This role will also be providing compliance guidance when running outbound campaigns
Responsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goals
Ensure adequate staffing levels and minimize organizational risks.
Perform daily uploads, downloads, and importing
Ensure and document outbound dialer activity
Analyze dialer-output data to identify potential problems and issues
Run payment report regularly
Create and update dialing campaigns filter, list strategies, and reports
Monitor and adjust the performance of the dialer systems
Responsible for all aspects of the call center technology platform including conversational IVR, cloud-based contact center solutions, workforce management, and outbound dialing/campaign management
Responsible for team member schedules to endure all intervals during business hours are staffed to support expected call volumes
Configuration of new campaigns: creation, user profiles, worksheets, etc
Provide guidance on compliance awareness such as DNC, States laws, TCPA (Cells Phones), GDPR, FDCPA, other Federal Laws, California Privacy Act, etc.
Support various contact types; Independent Business (Result of OB call), OB, Auto Dial, SMS

Qualifications: Any Graduate

Apply Now

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Manager WFM Dialer

Dialer manager

Global IT Managed Services Leader

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