gurgaon sector 17 gurugram haryana desk agent Jobs – 9 Open Jobs Today

IAM Specialist -IN
IND-Sequential Technology International —Gurugram, Haryana
- Windows
- Bachelor's degree
- Communication skills
Quick apply
Capital Markets Operations Sr Analyst
Accenture —Gurugram, Haryana
- Full-time
- Master's degree
- Bachelor's degree
IT Automation Analyst
Sprinklr —Gurugram, Haryana
- Full-time
- Software troubleshooting
- Windows
- Scripting
- Paid time off
Office Administrator
SWARAN SOFT SUPPORT SOLUTIONS PRIVATE LIMITED —Gurugram, Haryana
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Quick apply
Reservation Trainee
Amritara Hotels & Resorts Pvt. Ltd. —Hauz Khas Market, Delhi, Delhi
- ₹15,000 - ₹17,000 a month
- Full-time
- Hospitality
- Customer service
- In-person
Quick apply
9d
Receptionist and Administration Assistant (On Third Party Payroll)
cargo-partner —Gurugram, Haryana
- Full-time
- Project management
- Office experience
Quick apply
Principal Consultant - RevOps & GTM Strategy
Exotel Techcom Pvt Ltd —Gurugram, Haryana
- Salesforce
- Analysis skills
- Communication skills
Quick apply
5d
Corporate Sales Manager
B2B Hospitality —Dwarka, Delhi, Delhi
- Sales
- Communication skills
General housekeeping
Zoe & Co - Studio1emporio —Sultanpur, Delhi, Delhi
- ₹7,000 - ₹10,000 a month
- Full-time
- Inventory management
- Bachelor's degree
- Plumbing
- Paid sick time
Quick apply

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IAM Specialist -IN

IND-Sequential Technology International
Gurugram, Haryana

Quick apply

Job details

Permanent

Qualifications

Desktop support
Avaya
Call center
Windows
Information security
Bachelor's degree
ITIL
Desktop administration
Communication skills
Active Directory
Identity & access management
Information Technology

Full job description

Job Title: IAM Specialist

Location: GRGN/BANG/ESAL/PHIL/PA01

Reports to: Supervisor of IAM

GENERAL DESCRIPTION

Sequential Technology International is the trusted BPO partner of wireline/wireless/Health Insurance/telecommunication, broadband, cable/MSO and satellite service providers. We offer solutions that range across all customer interactions and touchpoints and strive to make the complex simple. STI operates in 7 call centers around the world, consisting of thousands of agents and employees in a fast-paced, dynamic, and collaborative environment.

The Identity and Access Management (IAM) Specialist works in the Global Technology team and is responsible for managing logical access to company resources and services, as well as enforcing related business, privacy, and information security policies. This position will work across multiple technical areas including operations, engineering, and systems development.

Essential Job Functions:

Plan, document and implement process improvement programs across IAM.
Develop SMART metrics program related to IAM processes.
Communicate technical issues and solutions with clients in business terms and providing incident resolution via phone calls, remote tools and email.
Participate in on-call responsibilities in support of a 24 x 7 production environment.
Train and mentor new employees as needed to ensure their success in the team.
Other duties as assigned.

Specific Requirements and Skills:

Expert knowledge with Active Directory function, administration and policy controls
Working knowledge of ITIL principles and their practical application
Working knowledge of server and client hardware, software and technologies
Working knowledge of compliance initiatives, audits and certifications
Working knowledge of PC hardware and Microsoft Windows software
Experience with administering Contact Center solutions & platforms a plus; Avaya and Calabrio administration very desirable.

Additional Requirements:

Excellent oral and written communication skills especially the ability to communicate effectively with a diverse user base having varied levels of technical proficiencies.
Ability to organize, plan and implement work assignments, prioritize competing demands and work under pressure of frequent and tight deadlines.
Self-motivated with the ability and maturity to be effective & productive in the absence of detailed instructions.
Demonstrated self-starter and resourceful individual, with experience working in fast paced and dynamic operational settings.
Strong teamwork and knowledge sharing skills.

Education and Experience:

3+ years of experience within Service Desk, Desktop Support, IAM or related Information Technology field
Microsoft certification(s) such as Microsoft Security Engineer or Microsoft Administrator (Microsoft 365) are desired.
CompTIA’s A+ certification a plus

Experience

Required

3 - 6 years: 3+ years of experience within Service Desk, Desktop Support, IAM or related Information Technology field

Education

Preferred

Bachelors or better

Quick apply

Refine Your Search

desk agent jobs in gurgaon sector 17 gurugram haryana

IAM Specialist -IN

Capital Markets Operations Sr Analyst

IT Automation Analyst

Office Administrator

Reservation Trainee

Receptionist and Administration Assistant (On Third Party Payroll)

Principal Consultant - RevOps & GTM Strategy

Corporate Sales Manager

General housekeeping

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