H .s .r Layout B .d .a Complex Karnataka Cx optimization lead Jobs – 59 Open Jobs Today

CX Optimization Lead
Weekday —Bengaluru, Karnataka
- Full-time
- Data analysis skills
- Microsoft Office
- Master's degree
Quick apply
18h
Director of Strategy & Operations
Loop —Bengaluru, Karnataka
Quick apply
Transformation Lead - Operational Processes
HP —Bengaluru, Karnataka
- Full-time
- Computer Science
- Bachelor's degree
- AI
2d
SEO Lead
PeopleLogic —Bengaluru, Karnataka
- ₹30,00,000 an hour
- English
- Analysis skills
- AI
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Tech Lead
KAPTURE CX —Bengaluru, Karnataka
- Java
- Databases
- Linux
Quick apply
Head - ValMo Operations
Meesho —Bengaluru, Karnataka
- Full-time
- Master's degree
- MBA
- Leadership
- Health insurance
Oracle CX Service Consultant
Brit Tech Services —Bangalore City, Bengaluru, Karnataka
- From ₹6,00,000 a year
- Full-time
- Oracle
- JavaScript
- Travel
- Health insurance
- Flexible schedule
Quick apply
12d
Manager-GTM Operations
Aeries Technology —Bengaluru, Karnataka
- Management
- Sales
- Salesforce
Customer Project Specialist
Cisco Systems —Bengaluru, Karnataka
- Full-time
- Engineering
- English
- Windows
1d
Senior Manager/ Associate Director- Customer Experience
KAPTURE CX —Bengaluru, Karnataka
- Salesforce
- Databases
- SQL
Quick apply
Operations Manager-Record to Report-Balance Sheet Reconciliations
EXL Service —Bengaluru, Karnataka
- Full-time
- ERP systems
- Bachelor's degree
- Communication skills
AI / ML Lead
KAPTURE CX —Bengaluru, Karnataka
- Azure
- Computer Science
- Master's degree
Quick apply
Lead - Managed Services Consultant
Sprinklr —Bengaluru, Karnataka
- Full-time
- Spanish
- Social media management
- AI
- Paid time off
CX Digital and Tech
The Cigna Group —Bengaluru, Karnataka
- Full-time
- Sales
- APIs
- Analytics
Associate Project Manager – AI Delivery
KAPTURE CX —Bengaluru, Karnataka
- PMP
- Master's degree
- Project management
Quick apply
Sustainability Consultant – Engineering
GREENA CONSULTANTS PTE LTD —Bengaluru, Karnataka
- ₹45,000 - ₹55,000 a month
- AutoCAD
- English
- Project management
Quick apply
Sr Program Manager, XB DEX, XB DEX
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Master's degree
- Business Administration
- MBA
Senior Customer Success Manager - CCAAS
Sprinklr —Bengaluru, Karnataka
- Full-time
- PMP
- Salesforce
- Bachelor's degree
- Paid time off
Genesys Cloud CX Integration Specialist
hyre global service pvt.ltd. —Bangalore City, Bengaluru, Karnataka
- ₹20,00,000 - ₹30,00,000 a year
- Email
- Hybrid work
- Computer Science
- Salesforce
- AWS
Quick apply
2d
Lead - Business Systems Services (Workday Technical Lead)
Freshworks —Bengaluru, Karnataka
- ₹0 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Human resources
Quick apply
9d

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CX Optimization Lead

Weekday -
Bengaluru, Karnataka

Quick apply

Job details

Full-time
18 hours ago

Qualifications

Web analytics
Business analysis
Data analysis skills
Microsoft Office
Master's degree
SQL
Bachelor's degree
Business requirements
AI
Google Analytics
Communication skills
Adobe Analytics
Adobe Target
Analytics

Full job description

This role is for one of our clients

Industry: IT Services and IT Consulting
Seniority level: Mid-Senior level

Min Experience: 8+ years

Location: Gurgaon, Bangalore

JobType: full-time

The CX optimization expert position is a client-facing role, requiring deep business knowledge combined with a flare to tease out insights from digital/web analytics data to drive key business metrics and personalization.

To work with clients and, internal sales/solution teams and technical consultants to understand client's unique business requirements, guide technical consultants and help clients achieving their strategic goals (primarily related to their digital strategy).

In addition, to help clients across all the phases of their digital analytics life cycle and support them effectively in getting value out of their Web Analytics & optimization tools. Though not a technical position, having prior digital analytics testing and personalization experience & candidates with a value and business outcomes bent of mind would be preferable.

Requirements

Responsibilities:

Gain an in-depth knowledge of a client's website architecture, online business model, and online marketing strategy
Help narrow down problem statements for the client through research of client website, financial reports, client interviews and industry insights
Help Prioritize issues, use cases and analysis based on impact and feasibility.
Make recommendations based on analysis and industry driver to impact customer’s digital strategy
Gather, document and help form/guide client business requirements, key performance indicators and other functional requirements
Support internal technical consultants, client's developers and third parties throughout the implementation process from a business perspective
Support clients in their reporting, dash-boarding and ad-hoc analysis requirements
Use web analytics tools like Adobe Analytics, Google Analytics (GA4) , Adobe Target, Optimizely and other tools like Excel to derive insights out of omni-channel digital data based on client’s reporting, testing, personalization & ad-hoc analysis requirements
Identify customer pain points and ideation for improving user engagement on digital channels
Identify key business impacting use cases, prioritize them and build a roadmap of the use cases. and also support to set up campaigns using the Target tool.
Build detailed wireframes and manage their creative production in order to accomplish testing goals
Chalk out analytics maturity phases and help clients to move up their analytics maturity curve, thus maximizing the value from Web Analytics tools
Should be adept with Microsoft Office suite for creating and communicating the analyses/strategies to the client
Should be the primary business owner of Digital Analytics & Optimization implementation across different customer touchpoints
Interact frequently with clients via phone, email, and/or in-person-including interaction with marketers, analysts, web developers, and C-level executives
Manage multiple client engagements simultaneously
Manage customer expectations appropriately and keep projects on schedule and within scope
Become an expert in the use of Adobe/Google products and the methods by which they can be used to effectively optimize online businesses
Work to educate clients on the best practices in relation to their specific industry and key business requirements
Keep accurate daily records of client billable time

Additional Responsibilities:

Act as ‘the’ business owner and key strategic consultant for the clients
Innovate with different approaches for business analysis and should not hesitate to explore new and challenging areas like using advanced analytics to solve customer’s unique problems
Support additional team members by mentoring and teaching
Work closely with the technical consultants to ensure implementation best practices are followed and optimize the implementation, if needed.

Required Skills & Must haves

8-10 years of relevant experience working in web analytics and testing/personalization workstreams or related field with a strong business focus
Strong expertise and experience in Optimizely/Adobe target and Google Analytics (GA4)
Solid understanding of online marketing, tools and related digital technologies
Good understanding of personalization and optimization programs on digital channels (primarily websites, mobile apps)
Have sound logical reasoning and exploratory data analysis skills. Should be adept with web analytics tools for advanced reporting, monitoring, dash-boarding, advanced analytics to solve business problems
A good understanding of other analysis tools like Excel
Solid understanding of general/digital business models, concepts and strategies specific to some/all of verticals like Retail, BFSI, Media, Automotive, High-Tech, Education & Healthcare
Exceptional organizational, presentation, and communication skills- both verbal and written
Extensive knowledge of Microsoft Office
Must be self-motivated, responsive, professional and dedicated to customer success
Possess an innovative, problem-solving, and solutions-oriented mindset
Demonstrated ability to learn quickly, be a team player, and manage change effectively

Education:

Graduate or Post Graduate Degree Experience

Must-have skills

Experimentation, optimisation, Digital analytics

Good-to-have skills

SQL, adobe target, Google Analytics

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

cx optimization lead jobs in h .s .r layout b .d .a complex karnataka

CX Optimization Lead

Director of Strategy & Operations

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