Husainpur Tarai Uttar Pradesh Senior officer, specialist, contact centre, consumer banking, technology and operations Jobs – 15 Open Jobs Today

Senior Officer, Specialist, Contact Centre, Consumer Banking, Technology and Operations
DBS Bank —Bank, Uttar Pradesh
- Full-time
- Microsoft Excel
- Customer service
- Bachelor's degree
Assistant Officer, Specialist, Contact Centre, Consumer Banking, Technology and Operations
DBS Bank —Bank, Uttar Pradesh
- Full-time
- Customer service
- Communication skills
- Banking
Officer, Virtual Relationship Manager, Consumer Banking Group
DBS Bank —Bank, Uttar Pradesh
- Full-time
- Remote
- Microsoft Excel
- Management
- English
Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations
DBS Bank —Bank, Uttar Pradesh
- Full-time
- Master's degree
- Bachelor's degree
- Communication skills
4d
Associate, Specialist, Operational Risk Management, Technology and Operations
DBS Bank —Bank, Uttar Pradesh
- Full-time
- Finance
- Bachelor's degree
- Accounting
Senior Associate, Specialist, Finance, Accounts Payable/ Receivable, Finance
DBS Bank —Bank, Uttar Pradesh
- Full-time
- Master's degree
- Accounting
- MBA
ASTOFFCR, Specialist, Contact Centre, Consumer Banking (BF0063)
DBS Bank —Bank, Uttar Pradesh
- Full-time
- Customer service
- Communication skills
- Banking
3d
Associate, Branch Health Check Reviewer, Consumer Banking Group
DBS Bank —Bank, Uttar Pradesh
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
10d
Analyst, Channel Relationship Manager, Small Medium Enterprises
DBS Bank —Bank, Uttar Pradesh
- Full-time
- Finance
- Master's degree
- Bachelor's degree
9d
Associate, Specialist, Finance, Accounts Payable/ Receivable, Finance
DBS Bank —Bank, Uttar Pradesh
- Full-time
- Accounting
- Communication skills
- Tax experience
Senior Director – Business Development
CELEGENCE —Husainpur Tarai, Uttar Pradesh
- Remote
- Sales
Objectbeveiliger / receptiemedewerker
PROFI-SEC —Bank, Uttar Pradesh
- Hospitality
- Diploma

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Senior Officer, Specialist, Contact Centre, Consumer Banking, Technology and Operations

DBS Bank -
Bank, Uttar Pradesh

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Customer service
Call centre
Complaint handling
Bachelor's degree
Communication skills
Banking

Full job description

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Job Purpose

To manage and resolve customer complaints efficiently within regulatory guidelines (RBI/BO), ensuring timely closure, customer satisfaction, and adherence to internal SLAs while minimizing escalation risks.

Key Accountabilities

Ensure end-to-end resolution of complaints within defined TAT/SLA timelines
Maintain low escalation rate (BO / RBI / Senior Management complaints)
Drive accurate RCA documentation and preventive action tracking
Ensure compliance with regulatory and audit requirements in complaint handling
Improve customer experience through timely updates and quality resolutions

Job Duties & responsibilities

Handle assigned complaints across channels (calls, emails, regulatory portals)
Investigate cases thoroughly by coordinating with internal stakeholders (operations, collections, branches, tech teams)
Provide clear, compliant, and customer-friendly responses
Perform root cause analysis (RCA) and identify systemic issues
Ensure proper documentation and closure remarks for audit readiness
Monitor repeated complaints and highlight trends for escalation
Adhere to call handling protocols and quality standards (where applicable)
Ensure proactive customer communication and follow-ups until closure

Required Experience

2–5 years of experience in banking & cards operations / customer service / complaints handling
Experience in handling escalations, grievance redressal, or collections-related complaints preferred

Education / Preferred Qualifications

Graduate (mandatory)

Core Competencies

Strong communication and customer handling skills
Good analytical and problem-solving ability
High level of ownership and accountability
Ability to work under tight timelines (TAT-driven environment)
Attention to detail and accuracy (audit readiness)

Technical Competencies

Knowledge of cards products (collections, customer servicing)
Understanding of RBI regulations and complaint handling norms
Proficiency in MS Excel (trackers, reporting) and email drafting

Work Relationship

Internal: Operations teams, Collections, Branch staff, QA, Compliance, Tech teams
External: Customers, regulatory bodies (RBI / Banking Ombudsman)

DBS India - Culture & Behaviors

Drive Performance Through Value Based Propositions
Ensure Customer Focus by Delighting Customers & Reduce Complaints
Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
Enhance Knowledge Base, Build Skill Sets & Develop Competencies
Invest in Team Building & Motivation through Ideation & Innovation
Execute at Speed While Maintaining Error Free Operations
Develop a Passion for Performance to Grow Talent Pool

Location:

DBS Bank Centre

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time

Apply Now

Refine Your Search

senior officer, specialist, contact centre, consumer banking, technology and operations jobs in husainpur tarai uttar pradesh

Senior Officer, Specialist, Contact Centre, Consumer Banking, Technology and Operations

Assistant Officer, Specialist, Contact Centre, Consumer Banking, Technology and Operations

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Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations

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ASTOFFCR, Specialist, Contact Centre, Consumer Banking (BF0063)

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Analyst, Channel Relationship Manager, Small Medium Enterprises

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Objectbeveiliger / receptiemedewerker

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