Hyderabad Telangana Customer support engineer Jobs – 1114 Open Jobs Today

Cloud and Infra Support Engineer- L1/L2
ProArch —Hyderabad, Telangana
- ₹8,00,000 - ₹14,00,000 a year
- Full-time
- Remote
- Azure
- Software troubleshooting
- Windows
Quick apply
21h
Implementation Support Engineer
SutiSoft Pvt Ltd —Hyderabad, Telangana
- From ₹21,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Health insurance
- Flexible schedule
Quick apply
9d
L2 Support Engineer - Hyderabad
GLORY —Hyderabad, Telangana
- ₹4,00,000 - ₹5,50,000 a year
- Full-time
- Azure
- Oracle
- Customer service
Quick apply
Technical Support Engineer (L2)
ISTORAGE INDIA PVT LTD —Hyderabad, Telangana
- ₹20,000 - ₹40,000 a month
- Full-time
- Windows
- Master's degree
- Bachelor's degree
Quick apply
Customer Support Engineer
SCHILLER Healthcare —Hyderabad, Telangana
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Product Support Engineer
ITP Software India Pvt Ltd —Madhapur, Hyderabad, Telangana
- ₹1,80,000 - ₹2,10,000 a year
- Full-time
- Microsoft Powerpoint
- Software troubleshooting
- Microsoft Office
Quick apply
11d
IT Support Engineer
Atiya healthcare group —Hyderabad, Telangana
- ₹15,000 - ₹35,000 a month
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Windows
- Paid time off
Quick apply
7d
L3 - Cloud & Infra - Support Engineer
ProArch —Hyderabad, Telangana
- ₹10,00,000 - ₹16,00,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- Windows
- Flexible schedule
Quick apply
Desktop Support Engineer L1
Gravia Technologies —Hyderabad, Telangana
- ₹19,000 - ₹23,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- B.Sc
Quick apply
7d
Customer Support Engineer
MasterControl —Hyderabad, Telangana
- Online application
- Remote
- Software troubleshooting
- English
- Java
Customer Success Engineer
Fairground —Hyderabad, Telangana
- Full-time
- English
Quick apply
1d
Customer Success Engineer (Tier 1)
Ideagen —Hyderabad, Telangana
- Part-time
- Software troubleshooting
- SQL
- Scripting
Verification & Validation Engineer (3-6yrs)
constelli signals —Hyderabad, Telangana
- ₹7,50,000 - ₹30,00,000 a year
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
5h
Application Support Engineer
Accenture —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Scripting
- Communication skills
13d
Support Engineer III, Registration Fixed
ADCI HYD 13 SEZ - H84 —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Scripting
- Software development
Customer Support Engineer
Sysnet Global Technologies Pvt.Ltd —Hyderabad, Telangana
- Software troubleshooting
- Windows
- Diploma
Quick apply
Desktop Support Engineer
CARE INFOTECH —Hyderabad, Telangana
- ₹12,000 - ₹18,000 a month
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
11d
Desktop Support - Sr Engineer-Cloud & Infra Engg
BirlaSoft —Hyderabad, Telangana
- Computer Science
- Software troubleshooting
- Windows
9d
Test Engineer
Hyland —Hyderabad, Telangana
- Full-time
- Computer Science
- Software troubleshooting
- B.Sc
Support Engineer II, Just Walk Out Tech
Amazon Dev Center India - Hyderabad —Hyderabad, Telangana
- Weekend availability
- Walk-in
- Engineering
- Windows
- AWS

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Cloud and Infra Support Engineer- L1/L2

ProArch -
Hyderabad, Telangana

Quick apply

Job details

Full-time
₹8,00,000 - ₹14,00,000 a year
21 hours ago

Qualifications

Microsoft Windows Server
Cloud infrastructure
Azure
Software troubleshooting
Windows
Databases
Firewall
DHCP
Analysis skills
Bachelor's degree
Embedded software
Virtualization
Remote access software
DNS
VMWare
Desktop administration
RDS database
Communication skills
Master data management
Server management
Active Directory
Intune
VPN

Full job description

About ProArch:

At ProArch, we partner with businesses around the world to turn big ideas into better outcomes through IT services that span cybersecurity, cloud, data, AI, and app development. We’re 400+ team members strong across 3 countries (we call ourselves ProArchians)—and here’s what connects us all:

A love for solving real business problems
A belief in doing what’s right

What’s it like to work here?

You’ll keep growing. You’ll work alongside domain experts who love to share what they know.
You’ll be supported, heard, and trusted to make an impact.
You’ll take on projects that touch industries, communities, and lives.
You’ll have the time to focus on what matters most in your life outside of work.

At ProArch, you’ll be part of teams that design and deliver technology solutions solving real business challenges for our clients. With services spanning AI, Data, Application Development, Cybersecurity, Cloud & Infrastructure, and Industry Solutions, your work may involve building intelligent applications, securing business‑critical systems, or supporting cloud migrations and infrastructure modernization.

Every role here contributes to shaping outcomes for global clients and driving meaningful impact. You’ll collaborate with experts across data, AI, engineering, cloud, cybersecurity, and infrastructure—solving complex problems with creativity, precision, and purpose. You’ll join a culture rooted in technology, curiosity, and continuous learning. A place where we move fast, trust you to make an impact, encourage innovation, and support your growth.

Job Description:

We are seeking a tenured IT Support professional to join our newly formed Global Support Center as a L2 Cloud & Infra Engineer. This team serves as an escalation point for our India-based operations and provides after-hours support for our US-based team. We’re looking for someone with strong expertise in cloud support—specifically Microsoft Azure and O365—along with solid Windows Server and infrastructure administration skills. Effective communication, structured troubleshooting, and the ability to manage complex issues efficiently are essential, as is a willingness to work in rotational mostly EST hours.

Responsibilities:

Provide first and second-level IT support via phone, email, chat, and remote access; log, track, and update incidents and service requests in the ITSM tool with accurate documentation and timely updates.
Monitor, manage, and maintain server operations across multiple environments, responding to alerts related to outages, performance degradation, and capacity issues.
Administer and support Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, file/print services, and overall server health.
Manage server hardware and platform-level components, including NAS storage, RAID health, disk failures, capacity planning, and out-of-band management using iLO/DRAC.
Analyze and troubleshoot complex issues across hardware, software, servers, networking, virtualization, and security domains.
Assist with implementation, administration, and support of cloud solutions such as Microsoft Azure, Microsoft 365, and Azure Virtual Desktop (AVD).
Manage endpoint deployment and administration using Intune, Group Policy, MDM/MAM, and other endpoint management tools.
Perform server patching and update management, including Windows updates, firmware upgrades, scheduled maintenance windows, and compliance activities.
Execute regular data backups, restores, and validation while maintaining infrastructure security involving firewalls, switches, wireless networks, and VPN connectivity.
Follow up to ensure SLA adherence, escalate high-impact issues as needed, collaborate with internal teams and vendors, update knowledge base documentation, participate in projects, and actively pursue continuous learning.

Requirements

Experience: Minimum of 4 years in an IT Service Desk, Cloud Support, or Infrastructure Administration role, preferably within an MSP environment supporting multiple customers.
Cloud Support Expertise: Strong proficiency in Microsoft Azure and Microsoft 365, with relevant certifications such as MS-900, AZ-900, MS-102 (or equivalent).
Infrastructure Management: Hands-on experience with Microsoft Entra ID (Azure AD), Windows Server administration, Hyper-V/VMware, and core networking, including firewalls, switches, and VPNs.
Server & Platform Maintenance: Proven ability to manage server operations, including patching, performance monitoring, alert remediation, and issue resolution across on-prem and cloud environments.
Endpoint & Device Management: Experience with Microsoft Intune, including MDM/MAM policies, device compliance, application deployment, and remote device administration.
Remote Access & Virtualization: Practical experience with Remote Desktop Services (RDS) and Azure Virtual Desktop (AVD) supporting distributed users.
Hardware, Storage & Technical Proficiency: Working knowledge of on-prem infrastructure components, including servers and NAS/storage, with a strong understanding of cloud and on-prem IT systems and best practices.
Communication, Problem-Solving & Customer Focus: Excellent communication skills, strong analytical and troubleshooting abilities, and a professional, customer-focused approach with clear ownership and accountability.

Preferred Skills:

Networking: Familiarity with Cisco and Barracuda networking and security devices, along with strong network troubleshooting capabilities.
Server Management Tools: Experience with out-of-band management tools such as iLO and DRAC for server diagnostics and recovery.
Database Exposure: Basic experience working with databases, including running queries for troubleshooting or reporting.
Backup & Recovery: Familiarity with enterprise backup solutions such as Veeam and cloud-based backup platforms.
Project Involvement: Experience participating in or supporting IT infrastructure and cloud projects.
Certifications & Training: Additional Microsoft certifications such as AZ-800/801 or hands-on experience in Microsoft Cloud environments are a strong plus.
Additional Tools: Knowledge of VMware, Nerdio, Microsoft 365 management tools, and Cove Data, Veeam backup and solutions.

Quick apply

Refine Your Search

customer support engineer jobs in hyderabad telangana

Cloud and Infra Support Engineer- L1/L2

Implementation Support Engineer

L2 Support Engineer - Hyderabad

Technical Support Engineer (L2)

Customer Support Engineer

Product Support Engineer

IT Support Engineer

L3 - Cloud & Infra - Support Engineer

Desktop Support Engineer L1

Customer Support Engineer

Customer Success Engineer

Customer Success Engineer (Tier 1)

Verification & Validation Engineer (3-6yrs)

Application Support Engineer

Support Engineer III, Registration Fixed

Customer Support Engineer

Desktop Support Engineer

Desktop Support - Sr Engineer-Cloud & Infra Engg

Test Engineer

Support Engineer II, Just Walk Out Tech

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