Jalandhar Cantt Jalandhar Punjab Sr. customer care executive Jobs – 2 Open Jobs Today

Sr. Customer Care Executive
NFCI Hotel Management & Cookery Institute —Jalandhar, Punjab
- ₹15,000 - ₹25,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
9d
Billing Executive
Overit Pvt Ltd —Jalandhar, Punjab
- ₹20,000 - ₹30,000 a month
- Full-time
- Oracle
- Master's degree
- Bachelor's degree
Quick apply
9d

I want to receive the latest job alerts for sr. customer care executive in jalandhar cantt jalandhar punjab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

sr. customer care executive jobs near jalandhar cantt jalandhar punjab

Senior Customer Support Representative jobs in Chennai, Tamil Nadu

Senior Customer Support Representative jobs in Saket, Delhi

Senior Customer Support Representative jobs in Bengaluru, Karnataka

Technical Support, Walkin jobs in Hitec City, Hyderabad, Telangana

Customer Service jobs in Visakhapatnam, Andhra Pradesh

Technical Support jobs in Kochi, Kerala

Customer Success Manager jobs in Delhi, Delhi

Sr. Customer Care Executive

NFCI Hotel Management & Cookery Institute
Jalandhar, Punjab

Quick apply

Job details

Full-time
₹15,000 - ₹25,000 a month
9 days ago

Qualifications

English
Bachelor's degree
Customer support
Hindi
Communication skills

Full job description

Urgent Requirement of Sr. Customer Care Executive for Leading Hotel Management Institute

Education qualification – Graduate in any field

Skills – Communication, Present ability, well verse with computers

No. of Positions: 1

Position Overview

NFCI Group of Education is looking for a Customer Care Executive to manage customer and student queries, provide timely information, maintain proper follow-ups, and ensure a positive experience for students, parents, and other stakeholders.

Key Responsibilities

Handle incoming and outgoing calls related to student, parent, and general inquiries.
Respond professionally to queries received through phone calls, WhatsApp, email, and other communication channels.
Provide accurate information regarding NFCI courses, centres, admissions, and general services.
Maintain regular follow-up with prospective students/leads and ensure proper coordination with the concerned team.
Handle customer complaints and queries politely and escalate issues to the concerned department when required.
Maintain records of calls, inquiries, follow-ups, and resolutions in CRM/Excel.
Coordinate with different NFCI centres and departments for timely resolution of customer concerns.
Conduct feedback calls with students/customers to understand their experience and satisfaction.
Ensure proper documentation and daily reporting of calls and activities.
Maintain professional communication and follow the organization’s customer service standards.
Support the Head Office team in other customer engagement and operational activities as required.

Qualification & Experience

Graduate preferred.
2–5 years of experience in Customer Care, Telecalling, Customer Support, Education Counselling, or a similar role.
Freshers with excellent communication skills may also be considered.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Application Question(s):

What is your Expected Salary ?

Work Location: In person

Quick apply

Refine Your Search

sr. customer care executive jobs in jalandhar cantt jalandhar punjab

Sr. Customer Care Executive

Billing Executive

I want to receive the latest job alerts for sr. customer care executive in jalandhar cantt jalandhar punjab

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected