Lower Parel Mumbai Maharashtra Field technical support associate Jobs – 264 Open Jobs Today

Field Technical support Associate
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Field Technical support Associate

HP -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Enterprise Software
Technical support
12th Pass
Customer support
Diploma
Account management

Full job description

Field Technical support Associate

Description -

Job Summary

This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks. The role performs installations, maintenance, and repairs on customer equipment according to industry standards. The role ensures quality services, analyzes IT issues, maintains documentation, and provides site support. The role also acquires skills, adheres to guidelines, supports plans, and performs assigned tasks while maintaining confidentiality.

Responsibilities

Engages in interactions with customers in adherence to established procedures, aiming to ascertain and enhance customer satisfaction by clarifying their needs and ensuring they are met.
Conducts installations, reinstallations, maintenance, and repairs on customer equipment, following industry standards and best practices.
Delivers standardized services that meet established quality benchmarks.
Leverages data from reliable sources to ensure precise alignment with customer product requirements.
Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
Provides site support for customer break fix activity and provides technical assistance to third-party and channel authorized service providers.
Acquires job skills and completes routine assignments/tasks, adhering to guidelines, and ensuring confidentiality in all dealings with company data.
Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.

Education & Experience Recommended

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 0-2 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

Preferred Certifications
NA

Knowledge & Skills

Automation
Chemistry
Commissioning
Customer Relationship Management
Customer Support
Electrical Engineering
Electromechanics
Electronics
Environment Health And Safety
Field Service Management
Hand Tools
Key Performance Indicators (KPIs)
Operating Systems
Preventive Maintenance
Process Improvement
Safety Standards
Technical Services
Technical Support
Technical Training
Test Equipment

Cross-Org Skills

Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope

Impacts own work and acts as a team member by providing information in support of team efforts.

Complexity

Works on assignments that are routine in nature where limited judgment and/or minimal problem resolution is required.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

First Shift (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "

Apply Now

Refine Your Search

field technical support associate jobs in lower parel mumbai maharashtra

Field Technical support Associate

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