Maharashtra Presales manager security Jobs – 45 Open Jobs Today

Manager - Customer Interaction Suite
Tata Communications —Pune, Maharashtra
- Full-time
- Computer Science
- Software troubleshooting
- Salesforce
Regional Sales Manager - Secops
Fortinet —Mumbai, Maharashtra
- Full-time
- Communication skills
Branch Marketing Manager
INFRAHUB TECHNOLOGIES PVT LTD —Pune, Maharashtra
- ₹1,00,000 - ₹1,50,000 a month
- Full-time
- Sales
- Marketing
- Master's degree
- Commuter assistance
- Health insurance
Quick apply
2d
Solutions Architect - Presales
Ingram Micro —Pune, Maharashtra
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Manager-Sales Products
Siemens —Pune, Maharashtra
- Full-time
- English
Delivery Manager - GCP Cloud
EPAM Systems, Inc. —Mumbai, Maharashtra
- PMP
- APIs
- Agile
- Health insurance
- Paid time off
Service Presales Manager - IT Infrastructure Managed Services
Inspirisys Solutions —Mumbai, Maharashtra
- Full-time
- Marketing
- Engineering
- Finance
Presales Manager - Security
SISL Infotech Pvt. Ltd. —Unknown, Maharashtra
- Azure
- AWS
- Analysis skills
Quick apply
Territory Sales Manager - ACVS Security Products
Johnson Controls —Mumbai, Maharashtra
- Full-time
- Engineering
- Master's degree
- Business development
Technical Project Manager
Datamato Technologies Pvt Ltd —Pune, Maharashtra
- ₹7,00,000 - ₹14,00,000 a year
- Full-time
- Azure
- Management
- Computer Science
Quick apply
Assistant Manager - PreSales
Proximus —Mumbai, Maharashtra
- Full-time
- Azure
- Master's degree
- AWS
Specialist - Presales (Palo Alto)
Ingram Micro —Mumbai, Maharashtra
- Full-time
- Communication skills
Senior Presales Consultant- Palo Alto
TD Synnex —Mumbai, Maharashtra
- Full-time
- Presentation skills
- Computer networking
Business Development Manager
Ingram Micro —Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- Engineering
Presales Consultant- Palo Alto
TD Synnex —Mumbai, Maharashtra
- Full-time
- Presentation skills
- Computer networking
ACCOUNT DELIVERY HEAD (ADH) L2
Wipro Limited —Pune, Maharashtra
- Analysis skills
- Bachelor's degree
- Agile
Solutions Architect - Presales (Palo Alto)
Ingram Micro —Mumbai, Maharashtra
- Full-time
- Communication skills
Account Manager - Inside Sales
Ingram Micro —Mumbai, Maharashtra
- Full-time
- CRM software
- Sales
- Salesforce
Mgr Consulting
Hewlett Packard Enterprise —Pune, Maharashtra
- Full-time
- Azure
- DevOps
- Master's degree
Technical PreSales Manager
TAC Security —Mumbai, Maharashtra
- Bachelor's degree

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Manager - Customer Interaction Suite

Tata Communications -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Computer Science
Software troubleshooting
Call center experience
Salesforce
Engineering
AWS
Analysis skills
IVR
VoIP
Sentiment analytics
Bachelor's degree
Continuous improvement
REST
APIs
Business requirements
AI
Communication skills
Pre-sales
Analytics
Information Technology

Full job description

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad Outline of the Role:

Responsible for designing, implementing, and supporting Contact Center and Customer Experience (CX) solutions using Genesys Cloud, NICE CXone, AWS Connect, UCCE,AudioCodes,Ribbon and Dialogic SBCs, Salesforce CTI, REST API, AI Bots, and related technologies. Analyze customer business requirements and translate them into scalable technical solutions, architectures, and implementation plans. Support presales and RFP activities, create solution prototypes, prepare HLD/LLD documents, and lead end-to-end delivery of contact center transformation projects. Collaborate with customers, OEMs, and cross-functional teams to ensure successful deployment, integration, testing, optimization, and adoption of contact center solutions. Provide technical leadership, resolve complex technical challenges, and contribute to service innovation and continuous improvement initiatives.

Other Knowledge & Skills:

Ability to understand business requirements and map them to technical solutions.

Experience in RFP/RFI response preparation and presales solutioning.

Strong knowledge of Contact Center technologies and architecture design.

Ability to create High-Level Design (HLD) and Low-Level Design (LLD) documents.

Hands-on experience with Genesys Architect, Outbound, Email, Messaging,Dialer,REST API, Voice/Chat Bot, SCV, AI Bot, WFM, QM, and Sentiment Analysis.Experience with Salesforce CTI integration and third-party application integration.

Knowledge of NICE CXone, AWS Connect, Lambda, Lex/Bot technologies, and Cisco UCCE solutions.

Understanding of SIP, VoIP, ISDN, WebRTC, APIs, and Contact Center integrations.

Knowledge of omnichannel routing, IVR design, call flow development, and customer journey orchestration.

Experience in reporting, analytics, KPI monitoring (SLA, AHT, Agent Performance).

Strong troubleshooting, problem-solving, and analytical skills.

Excellent communication, stakeholder management, and customer engagement skills.

Ability to mentor team members and work effectively in cross-functional environments.

Key Responsibilities:

Responsible for end-to-end implementation, configuration, integration, and support of Genesys, NICE CXone, AWS Connect, and related contact center solutions.

Gather, analyze, and translate business requirements into scalable technical solutions.

Prepare High-Level Design (HLD) and Low-Level Design (LLD) documents.

Design and configure IVR applications, routing strategies, CTI integrations, and omnichannel solutions.

Develop and customize inbound/outbound call flows, callback services, queues, messaging, and bot solutions.

Work with APIs, SIP, ISDN, WebRTC, and third-party integrations to enable seamless customer engagement.

Execute solution configuration, testing, validation, deployment, and performance optimization activities.

Prepare and execute test plans, integration testing, UAT, and deployment validation activities.

Identify and troubleshoot application, integration, SIP, ISDN, and WebRTC-related issues.

Collaborate with OEMs, vendors, and internal cross-functional teams for issue resolution and solution enhancement.

Configure reports and dashboards; monitor operational KPIs including SLA, AHT, productivity, and customer experience metrics.

Support RFP responses, solution demonstrations, and customer workshops where required.

Provide technical guidance and mentoring to project team members and junior engineers.

Conduct user training sessions for Agents, Supervisors, Administrators, and customer stakeholders.

Ensure adherence to implementation standards, best practices, quality guidelines, and customer delivery commitments.

Support customers during UAT, go-live, hypercare, and post-production support phases.

Minimum Qualifications & Experience:

Bachelor's Degree in Engineering, Computer Science, Information Technology, Electronics, or equivalent.

4-7 years of relevant experience in Contact Center, CCaaS, Customer Experience (CX), Unified Communications, or Solution Design & Implementation.

Hands-on experience with Genesys Cloud CX and/or NICE CXone platforms.

Experience in customer-facing solutioning, implementation, integration, and support engagements.

#LI-JM1

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Refine Your Search

presales manager security jobs in maharashtra

Manager - Customer Interaction Suite

Regional Sales Manager - Secops

Branch Marketing Manager

Solutions Architect - Presales

Manager-Sales Products

Delivery Manager - GCP Cloud

Service Presales Manager - IT Infrastructure Managed Services

Presales Manager - Security

Territory Sales Manager - ACVS Security Products

Technical Project Manager

Assistant Manager - PreSales

Specialist - Presales (Palo Alto)

Senior Presales Consultant- Palo Alto

Business Development Manager

Presales Consultant- Palo Alto

ACCOUNT DELIVERY HEAD (ADH) L2

Solutions Architect - Presales (Palo Alto)

Account Manager - Inside Sales

Mgr Consulting

Technical PreSales Manager

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