maharashtra sr product support representative Jobs – 114 Open Jobs Today

Product Support Representative II
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Software troubleshooting
- Salesforce
- AI
5d
Sr Product Support Representative
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Software troubleshooting
- Customer service
- Bachelor's degree
9d
Business Development Manager- Solar
MPOWER INDIA PRIVATE LIMITED —Vashi, Navi Mumbai, Maharashtra
- ₹50,000 - ₹60,000 a month
- Full-time
- Engineering
- Bachelor's degree
- Travel
- Cell phone reimbursement
Quick apply
ASM
gHRig People Solutions —Pune, Maharashtra
- ₹7,50,000 a year
- Full-time
- Leadership
Quick apply
1d
Sr. Business Development Manager- Solar
MPOWER INDIA PRIVATE LIMITED —Vashi, Navi Mumbai, Maharashtra
- Full-time
- Sales
- Salesforce
- Engineering
Quick apply
Outbound Business Development Representative - US & EMEA Markets - Pune
Flosum —Pune, Maharashtra
- ₹10,00,000 - ₹15,00,000 a year
- Salesforce
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Product Owner
Barclays —Pune, Maharashtra
- Presentation skills
- Product management
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Senior Director - Innovations
Intelehealth —Nashik, Maharashtra
- Full-time
- Management
- AI
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- Health insurance
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AMDOCS MEC IMPLEMENTATION EXPERT - VOIS
Vodafone —Pune, Maharashtra
- Full-time
- SQL
- Agile
Area Sales Manger/ Sr. Area Head
gHRig People Solutions —Unknown, Maharashtra
- ₹12,00,000 - ₹15,00,000 a year
- Full-time
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Sr Associate Automation Analyst - Workday Success Plans
Workday —Pune, Maharashtra
- Full-time
- SQL
- Analysis skills
- JavaScript
- Flexible schedule
Mgr - Internal Audit (IN)
Cencora —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sr. Product Specialist(T)
Cognizant —Pune, Maharashtra
- Full-time
- Hybrid work
- Manufacturing
- AI
- Communication skills
10d
Sr. Sales Representative
Cabot Corporation —Mumbai, Maharashtra
- Full-time
- Sales
- Bachelor's degree
Production Executive
BASF India Limited —Thane District, Maharashtra
- Management
- Bachelor's degree
Representative II, BPS Client Service & Support
FIS Global —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Master's degree
- Financial services
Manager Real Estate, Amazon Global Realty
ASSPL - Maharashtra —Mumbai, Maharashtra
- Weekend availability
- Management
- Microsoft Office
- Project management
- Flexible schedule
Sr Analyst I - RA
PRGX Global, Inc —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Access
- Oracle
International BPO Voice Process
Enhanceplus —Mumbai, Maharashtra
- ₹2,00,000 - ₹5,00,000 a year
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
4d
Proposal Manager
Data Axle —Pune, Maharashtra
- Research
- Business development
- Project management

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Product Support Representative II

UKG (Ultimate Kronos Group) -
Pune, Maharashtra

Apply Now

Job details

5 days ago

Qualifications

Software troubleshooting
Salesforce
Driving Licence
AI
Communication skills

Full job description

Job description

Company and benefits

Job ID

PRODU018526

Employment Type

Regular

Work Style

on-site

Location

Pune City,India

Role

Product Support Representative II

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Role
As a Product Support Representative II on the Rapid Response team, you will serve as a critical first point of contact for customers seeking timely, effective support across multiple channels. This entry-level role focuses on confident issue triage, delivering immediate value during customer interactions, and resolving or escalating issues appropriately to ensure a seamless customer experience.

Support provided in this role centers on application use, configuration assistance, and troubleshooting/diagnostic efforts for UKG Workforce Management (ProWFM) timekeeping solutions and related ancillary products. Representatives apply structured problem-solving techniques, supported by AI-powered tools and internal resources, to identify root causes, validate findings, and guide customers toward effective outcomes.

This role operates in a fast-paced, metrics-driven environment, emphasizing a phone-first approach to support as a key channel, alongside case-based and written interactions. Team members are expected to incorporate AI-powered tools into daily workflows to support troubleshooting, decision-making, and efficient case handling. Proficiency with AI is developed through training and coaching, with consistent use expected from day one.
Key Responsibilities

Serve as a first point of contact for customer inquiries related to products supported via a phone-first approach and digital support channels, with a focus on rapid and effective triage.
Utilize AI-assisted tools and internal resources to diagnose issues, validate findings, and guide next steps.
Add value during first contact by clarifying issues, gathering required information, and resolving known problems when possible.
Determine appropriate resolution paths, including timely escalation to higher support tiers when necessary.
Provide empathetic, professional communication to customers during high-impact or time-sensitive situations.
Document all case activity accurately and thoroughly, following established quality and knowledge practices.
Maintain awareness of operational metrics, including SLA, CSAT, and OSAT, and contribute to meeting team performance goals.
Collaborate with peers, senior support staff, and cross-functional partners to ensure smooth handoffs and continuity.
Participate in required training, coaching, and continuous learning activities.
Support after-hours or on-call rotations as scheduled to assist with critical customer needs.

Preferred Skills & Experience

1–3 years of product support experience
Strong verbal and written communication skills, particularly in real-time customer interactions.
Ability to remain calm, organized, and effective in high-volume or high-pressure environments.
Comfort using AI-powered tools, knowledge bases, and guided workflows, with a willingness to learn and adapt.
Analytical mindset with the ability to assess issues, identify patterns, and follow structured troubleshooting processes.
Familiarity with CRM or case management systems (Salesforce experience helpful).

What We Value

Empathy and a customer-first mindset.
Strong judgment in determining resolution versus escalation.
Attention to detail and commitment to quality case handling.
Coachability, curiosity, and a willingness to learn.
Collaboration and respect for shared team success.

Growth & Development
UKG is committed to supporting your development from day one. This role includes a structured onboarding program, hands-on training, and ongoing coaching to build confidence in product knowledge, AI-assisted support practices, and customer engagement skills. As you grow, you’ll gain exposure to more complex issues, expanded responsibilities, and future career opportunities within Support and across the organization.
Equal Opportunity Employer
UKG is proud to be an equal opportunity employer and is committed to fostering an inclusive workplace. We welcome and encourage applicants of all backgrounds and abilities.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.

Apply Now

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